Dunkin'

1614 S Glenstone Ave, Springfield
(417) 942-2998

Recent Reviews

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Amy Hoover

Rude kids! Not friendly at all!!! I went to the drive-thru, placed my order and when I get up there they hand me a bag and then walk away. So I think my whole order is in there and drive off because that's the amount of communication I got from them. I got down the road, looked in my bag and my whole order wasn't there. I had to go back and get it. When I asked them why didn't you tell me you will be right back with the rest of my order? They said I should have checked the bag. While obviously I can't trust a drive-thru, I should check the bag but it would be nice to have some communication there from the employees which said nothing to me when I first came through. They just handed me the bag. No greeting, no smile, no words at all. Does anyone care about customer service? If you want to start your day off in a good way, definitely don't go by here! No wonder no one else was at the store.

David Locklin

I have ordered two online orders within a month and a half if that and I work at a job down the road from them at kraft . Will I get my breakfast there and it seems like every time I get pick up my order the lady is so damn rude. Like they don't want to work in the mornings then why are they working. I got my order on Thursday and I tell what it it's just I don't know anymore. I'd rather go to somewhere else that has donuts and coffee care about the price. I care about the atmosphere I care about employees handling my money and my food. But it just seems like either they're not happy to be at work or they're not happy cuz they're not making enough money or what the hell's going on but something's got to change man. It's ridiculous. I got my online order this last time I didn't get a receipt yes it's on my phone okay. I still want my receipt so I want to check make sure it was right even if it's on my phone because I don't want them to say well if you don't have a receipt we can't replace your food. And my friend that I work with he's the one that was driving the car so she had him the food and basically just just rude as hell didn't even say good morning didn't ask if we need anything else or if we want anything else she just hated him the food and shut the window

David Ryan

Hey I'm still sitting at the speaker in the drive through. Did you forget about me?

Scott Simpson

Trust the reviews. I hate complaining and often try to support local businesses. Dunkin’ Donuts is a chain I appreciate and have loved for decades.

This location has disappointed significantly.

Lead #1 working at 11:20am on 04/27/25 didn’t want to deal with anything and passed it on to another lead. Ariana had no more desire to deal with anything.

I placed an order via Door Dash. They had 2 of 35 total products ordered. Rather than substituting and or canceling the order. They sent it and made no edits to the total amount.

I was charged for the full amount only while only getting 2 products. Valued at 10% of the total amount.

The two leads on staff could not be bothered to assist or even attempt to contact the manager Katie. Even attempting to not share the managers name.

Instead there were worries about the rush they were currently dealing with. (Rushing to serve items they didn’t have?)

In any case I hope Katie does contact me and if she does I’d happily adjust this review accordingly.

The two leads on staff said this is on Door Dash to correct. They stated the Dasher should have compensated us or contacted DoorDash for the items Dunkin’ could not provide. Stating they had no way to reject the order, they had no iPad to share that they had no products. (We ordered donuts)

How would DoorDash be responsible for your inability to provide the products? Please know that I understand running out of things.

What I don’t understand is completing that order at full price despite providing 10% of the items charged for.

How is this on DoorDash? How would they know without accurate info from your store, that you didn’t have the items?

If you personally purchased 100% of a product and was in turn delivered 10%. Would you say “Oh no problem, I’m happy to pay 100% for 10% of said product?”

If your boss said hey sorry we don’t have enough to pay you 100% of your paycheck, but here is 10%. And no we won’t be giving you the 90% you actually worked for, are you going to just say, oh no worries, I understand.”

Yet both leads couldn’t be bothered to attempt to work towards a resolution. Even going as far as attempting to not share their names.

I do hope Katie and I can have a conversation. Thank you for reading this far.

mike mullen

Very friendly staff. You can even park your bobtail in the back

BIG GaddY

I sat at the kiosk for 10 min no one took my order. I pulled around and no one came to the windows and they are still open

Rachael J

Whoever the new crew is are not very good at doing their jobs! My food was burnt, my drink was not made correctly and the tables and floor were dirty and the bathrooms were disgusting. Best advise go spend your money at some other coffee shop!

Cindy N

Coffee is good and donuts are better! I stop here whenever I can and get us some fresh donuts.

Jessica Stafford

Don’t ask for light ice you’ll get half a drink! Well it actually depends on who is working lol. If you work a minimum wage job for a multimillion dollar company just fill the drink - no one is going to get hurt.

Katrina Chambers

Well obviously I am not the only one that has had this issue. Chad (the so called manager) has had many issues as you can see with the below reviews from others. He has a horrible attitude! I went through the drive thru this morning and they made my sandwich wrong, which it happens no big deal but he told me to pull up so he could come outside when he was done making the other food he needed to make. I started to tell him I could not do that, due to needing to be at work. He started to scream at me telling me I was going to do that. Telling me he was going to call the police if I didnt move. He would not be quiet for two seconds for me to just say, its fine. I have to get to work, I would just eat it as is. So crazy.

John Barrett

Always very good. Ifbyou indulge in fresh great tasting goodies and breakfast sandwiches Dunkin is the place to go. Several locations in the Springfield area

marilyn mclemore

Very nice place, clean and welcoming

James Hooten

Dunkin' Donuts is a reliable spot for coffee and a quick snack. Their iced coffee is consistently great, and the variety of donuts ensures there's something for everyone. The staff is usually friendly, though service can be a bit slow during busy times. The new menu items are a nice touch, but some lack the quality you'd hope for. The store is generally clean, but seating areas could use more attention. Overall, a solid choice for a quick pick-me-up, but there's room for improvement.

Megan Henriksen

Staff was rude and inattentive, didn't pay attention to what was ordered. My drink was only half full and the food was cold

Jennifer Yandell

Have had better service. Coffee was bad donuts were half good half stale.

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