Firehouse Subs in Springfield

“I’ve been here several times, and each time I’ve had a positive experience. The bread for the sandwiches are especially good. Lots of options. My 3 year old daughter LOVES this place. She likes to get a little plastic firehat and sit in front of the fire painting. Everyone in the family likes this place, especially the kids. Sometimes my sandwich isn’t as warm as I’d like when I get it, but it always tastes good anyways.“

“I contacted the manager at the Kimbrough location before Thanksgiving to request an order that would be our Thanksgiving dinner. My son recently lost his wife and this was his first Thanksgiving without her (she was an incredible lady), so there was a lot of sadness in our hearts. So, because my son loves Firehouse Subs, that's what I wanted to do for him for Thanksgiving. The manager didn't even hesitate, she was more than willing to provide the sandwiches and she provided the ingredients so we could make our own sandwiches on Thanksgiving Day. When she called to tell me the food was ready for me to pick up Wednesday evening, she told me something I did not expect! She did not charge me for the food and it was such an extremely nice thing for her to do, it made me cry. When I told my son what Firehouse Subs did for us, he and I both cried, because it was such a kind, unexpected gesture and it helped so much when we were dealing with the loss of his wife during the holidays. It gave me some hope that there are good people still left in this world. Thank you to the Manager personally for this simple act of kindness you did for my family; and thank you to the entire staff for all of their help and patience when I was getting this ordered.“

“There was a Black Friday BOGO deal so we picked up a steak and cheese plus a Cajun chicken with chips and drink (btw they do Coke Freestyle there which begins a few criticisms). If you are going to have a fountain drink machine touting multitudes of sodas and flavors, then keep them filled up and/or available instead of the customer getting "Unavailable" messages every other time they touch the screen. Once you've settled for whatever soda is available, then you are faced with a very unclean area to get lids, straws, and napkins... Splatters everywhere...and not cleaned in some time. Food: good, above avg, but we picked up on the south side of town and waited to eat until we got home on the north side of town. By this time our steak and cheese was quite soggy. The staff were quite young, which is normal these days, sooo....it is what it is.“