Firehouse Subs Twin Oaks

Food was really good. Sandwiches were hot when we got them. Service was good. Would go there again

Way better then any sub shop and alot cheeper, not only was my sub large it had a lot of meat and cheese AND ITS HOT! which I love about subs!

Recommended dishes: Chicken Bacon Ranch

My meal was great and came out pretty quick. The store was clean and smelled really nice.

Atmosphere: 5

Food: 5

Service: 5

I drove 8 miles across town, specifically to get the recently advertised Thanksgiving Sub. When I get to the counter and place my order, the employee advised me that they do not have the ingredients to make this sandwich. The supplier has supposedly stopped sending the required supplies. Ok, I get it……you don’t have the stuff to make it. I was severely disappointed. While waiting on the alternate sandwich that I ordered, I counted no less than 3 posters advertising the Thanksgiving Sub. One is posted on the wall behind the counter, with a small label that says “Sold Out”. There is another poster on the front window, clearly visible from the parking lot. The third sign is a double-sided, free-standing sign, roughly 10 feet inside the door. You have to walk by this sign (for a sandwich that I can’t order) to get to the counter to place your order. I get the sign with the “Sold Out” label. You might get the ingredients back in stock soon. The one on the window might need the same treatment. Maybe a “Temporarily Unavailable” sign added. The third one, the free-standing sign, needs to be removed from the dining room completely. It’s portable!! Stop advertising something that you can’t provide to your customers.

Web order not ready upon arrival, waiting 15 minutes finally waked to counter and asked and said oh it will be ready soon 10 minutes later got food

Atmosphere: 3

Food: 3

Service: 2

This place is a filthy mess and it took them 20 minutes to make my sub. They only focus on online orders.

Atmosphere: 1

Food: 3

Service: 1

This has to be the slowest place ever to get a sandwich over lunch. Avoid if you are in a hurry

Atmosphere: 1

Food: 3

Service: 1

As much as I love their sandwiches, the last two experiences I have had at this location have caused me to decide not to return.
I placed a pick up order earlier this week and the entire order was wrong. When I called the store to tell them they told me I could drive back and get new food, but I didn’t have time to do that. They offered to write my name down and told me that I could pick up two sandwiches the next time I came in at no charge.
I came in two days later to use my two free sandwiches, and even though the note was there, the manager was rude and frustrated at having to honor it. They took over 30 minutes to get my order and it was just a poor experience.

Atmosphere: 2

Food: 4

Service: 1

Loud. Cashiers tend to get less friendly every time we visit. Food is on the more expensive side amd keeps us from going frequently

Atmosphere: 1

Food: 3

Service: 2

Great sandwiches! Lots of options .

Atmosphere: 5

Food: 5

Service: 5

Very interactive and funny crew! they forgot my mac and cheese but made it right immediately with no hassle and was super kind about it shoutout to managers Brian and Jessica!!! they are amazing

Atmosphere: 5

Food: 5

Service: 5

Very good experience.

Atmosphere: 5

Food: 5

Service: 5

Very disappointed with FHS right now. Have been to 3 different ones and they have messed up my wife sandwich every time. She doesn’t eat cheese or mayo and has told them and every time they add it on so she won’t eat it so we are out the $4-5 3 times. As of now we are done and will not be back anymore. It’s a shame as they are great subs.

Atmosphere: 3

Food: 1

Service: 1

Food is amazing.... Employees are nice ...

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Smokehouse Beef & Cheddar Brisket, Chicken Bacon Ranch, Turkey Bacon Ranch

Paid $15.60 for a medium sandwich, including a $2 tip. They assembled the sandwich incorrectly and then took the cheese off just before handing it to me… My receipt didn’t say no cheese? Disappointed. My order was simple. Didn’t want to wait on a remake.

Register attendant guy was super nice.

Atmosphere: 4

Food: 1

Service: 4