Freddy's Frozen Custard & Steakburgers

Z was super friendly and checked on me to see how my meal was. While eating I noticed Z was friendly to those who came in and those who were already seated. The store was nice and clean also.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, French Fries

I really like that Freddy's sauce

Atmosphere: 5

Food: 5

Service: 5

So lately addicted to the Oreo sandwiches but Freddy’s runs out of them out a lot so today I got a pint of vanilla custard. For my Oreos at home . It has crystals on the top so it has melted out some point but it’s so hard as a rock. I can’t get it Out of the container.

Always great for a quick stop.

Atmosphere: 5

Food: 5

Service: 5

My kids love these fries. I love the fry sauce, especially the jalapeño one! And of course the custard can’t be beat! Manager was very kind. Food was ready before we filled our drinks.

Atmosphere: 5

Food: 5

Service: 5

Burgers and fries were hot and fresh. The Patty melts had the right amount of sautéed onions and were built to what the picture showed on the sign. Zhon'ta, the Manager, even came out and greeted the customers and asked each of his customers for suggestions or if we had any complaints. This is what all fast burger places should be like if they can keep this level of quality and service each and every day. Excellent. Thank you Zhon'ta.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Freddy's Original Double, French Fries, Onion Rings, Cheese Curds

Went thru for food. They weren't busy. Ordered chili cheese fries no onions among other things. Got our order and the fries were covered in onions. The other plain fries were cold. Go thru the drive thru and tell them what happened so they made new. We drive off and these had onions too. No point in goin back thru if they can't get it right the first 2 times.
The burgers were good at least. Wouldn't recommend this one though.

Food: 1

Service: 1

I'm not a big fan of shoestring potatoes other than that I give it 5 stars

Atmosphere: 3

Food: 3

Service: 3

Zohn'te was very helpful and polite! We had a great experience!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Staff went above and beyond to care for my daughter with a severe gluten allergy. Everything was very clean!

Dietary restrictions: Staff was quick to inform us fried are cooked in oil with chicken. They took extra precautions when plating gluten free, bun free, burger. I’m so appreciative!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, French Fries

Food always hot! Can't remember them ever messing up my order. Fries are amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Coming in as a Door dasher and Prior employee at this S. Glenstone location to pick an order up.
No contact from staff as I entered and waited patiently. Assuming they know I'm here, I take a seat in clear view of front counter. 15 minutes go by and I have started napping at this point waiting patiently as I know the store is busy.
I check back in at front counter and the staff thought I was just "some homeless guy" as I'm wearing motorcycle gear. I stated that the failure to communicate effectively has brought up a issue as now the order has taken so long it has to be canceled out. Visually the back of house had papers and trash all over floors not in safe conditions. Staff tried to say I'm on drugs and homeless and that they will call cops ( gaslighting me). Bunch of ill mannered high schoolers with no effective leadership.
Absolutely unacceptable behavior from a establishment of this degree.

Atmosphere: 1

Food: 1

Good, fast, and friendly service, but my lettuce wrap didn't have near enough lettuce to hold it together and was very messy. I also ordered cheese curds but could only eat a couple as they were overly greasy and salty. I couldn't even taste the cheese, just grease. I can't really comment on the atmosphere since I used the drive-thru except the parking lot looked clean/no trash.

Atmosphere: 5

Food: 3

Service: 5

When my wife and kids and I entered the restaurant we were greeted by a rather rude employee who continuously interrupted us while ordering and was rushing to put in our order and rolling her eyes at us, then once we finished ordering we had to ask to have a table wiped because almost every table in the restaurant was dirty and all of the workers were just talking on their head sets and making small rude comments and playing on their phones and when asked to wipe us a table we received another employee who looked very unhappy that we asked her to clean a table for us and had a rude attitude with us, and then once we received our order not once but 3 times we had to go to the counter to ask for the things forgotten and every single time we had to get something that was not our fault such as sauce that wasn’t given apple sauce in a kids meal which wasn’t received and a kids milk which was also not received the cashier rolled her eyes at us and kept snickering with the others that were making comments about us. All in all very unimpressed with the customer service and very rude staff that we experienced today August 4 of 2024 I understand that some days are hard but it’s very unfair for almost an entire staff treated my family so poorly when we did nothing but try to enjoy a family outing.

Kid-friendliness: While my wife was ordering my daughters meal the cashier interrupted my wife trying to help my daughter order and was very impatient and rolled her eyes while my wife tried to order for my children which is extremely unkind towards parents and children.

Atmosphere: 1

Food: 4

Service: 1

Steak burger is all meat, not mostly meat.
Fries are small cut and crisp.
Tasty treat.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: French Fries