A very disappointing experience. I had been wanting to go here since they've opened but never had the chance, until the other night.The establishment had plenty of TV's which made going on a day to watch football desirable.Our server was nice but very untrained- or lacks experience. No silverware, no napkins. Not familiar with the menu but did know what they were out of.Out of cauliflower wings. Ordered the sampler appetizer and they were out of fried green tomatoes - we were able to replace it with something on their premium side item list which really makes no sense, The point of appetizers are to be shareable, most of the premium sides are dishes that are enjoyed with utensils, not sure how that's a good "shareable".Ordered 2 lbs of wings which were literally 12 chicken wings. The wings are breaded which is fine, and the sauce was very good. But the chicken wings themselves were very fatty.Cheap chicken wings are fatty.All in all, there are many places to get fried chicken in Springfield, nothing is special about this place and personally for me no reason to return.
Tiffany Brandell
Their chicken is so good! You can get the spice at whatever level you are comfortable with. The chicken is always juicy and cooked very well. The pasta was what I had this visit, and it was very good!
Jeffrey A. Gibson Sr.
Love their Spicy Cashew Chicken.
Bethany Stephenson
Great fried chicken! I'm picky with my fried chicken, but there's was awesome. Crispy and juicy. The sides were delicious. Even fried green tomatoes! Crispy and delicious, and the comeback sauce for the tomatoes was excellent. I'll definitely be back!
Leo Traverse
Great food & great people! Ulysses, Meg, Matt, & the owner Mike made me feel like family while on a business trip from the East coast. I highly recommend Hot Cluckers. The staff and food met and exceeded all of my expectations. You should & please tell your friends to visit Hot Cluckers ASAP! P.S Go Celtics!
Devin Roberts
Service was terrible. I walked in and stood at the front desk, an employee looked at me and walked away, few moments later another employee finally asks me if I need help. I had an online order and the employee told me they were still working on and then disappeared for over 10 minutes with no updates or anything. The next time I see him I ask for an update and he comes back with my food, only to still be missing 2 combos and all the sauces that were paid for. I mention it and he leaves again brings back the 2 missing combos and 4 sauces. There were 6 combos and we paid extra for a few more, so I request more sauce. He acted so over the fact that I he still had to help me. I didn't have my entire order until 20 minutes after the estimated time it was supposed to be done. Starting to think your business went way down hill since moving.
Echo Alexzander
We grabbed dinner here and we're not disappointed! Not too busy, excellent playlist, and tasty chicken dinners. We each had the large chicken tender meal and side and enjoyed how juicy they were. Gently breaded and not overcooked!
Barrett Palen
The food is good but everytime I go the portions get way smaller and it’s very obvious. I got an extra side along with my 11 dollar tacos. You used to get 3 tacos and now you only get 2. ON TOP OF IT ALL. THEY CHARGE 3.25 FOR COKE?! The Mac and cheese is 4.50 for a side and the portion is no bigger than a Dixie cup I swear.
Clara Odenbach
Love this place and your bartender is great!!!
Ellen Gray
We just left Hot Cluckers on South Campbell Sunday evening at 6:20, we didn't have a good experience. We were taken back to a table quickly, we had to walk on the floors that were just mopped and they were super slick, had to hang on to a chair so as not to slip and fall. Then they had to wipe off the table before sitting down. There were many other tables/booths available that were clean/dry so not quite understanding why we had to walk through slick wet floors to a dirty table. We ordered drinks and instead of a Chardonnay he brought a Merlot, we know a Chardonnay was ordered. When ordering food they were out of okra which was really wanted. We waited and waited for food, the waiter came back and said he didn't put in our order and it would be ready in about 15 minutes. The table of three that sat next to us after we got there had ordered, eaten and were leaving and we still had no food. He said the wings were done but wasn't bringing them, we said to bring them. Wings were to come with celery but he said they were out. Later he came by with 4 celery sticks. About 25 minutes later our chicken arrived. We had been there an hour and a half, seemed longer! He went to get our check but didn't return for quite some time. These things all seem little and are but when they all happen at one setting it gets pretty annoying. Keep in mind we have been here many times which have all been takeout with good results. The inside service is not great!
We ordered the chicken nachos and it was the most sorry plate of nachos I’ve ever seen. The chicken tasted microwaved. There was very little cheese sauce. There was a huge dollop of sour cream on the chips, and we had to ask the waitress for the salsa and guacamole it said it came with.
Clay Cook
first time here and not knowing anything about this place. I was impressed by their staff and the food was really good as well. I will be returning to try something different for sure.
Dia Moya
Loved everything about this place, except the spice. You can add levels of spice to your food from 1 to 4 clucks. I like spicy food, but decided to be cautious and add one cluck. My catfish came out so hot i could not eat it. If that is how hot one cluck it I'd hate to try 4. The sides were excellent, so i was able to fill up on them
Jason Sargent
We tried Hot Cluckers for the first time. It was very good. I know it's a chicken joint but I was in the mood for a burger. The server said the half pound burger is very good so I was in. It comes with ghost pepper cheese and another hot ingredient, this is not for me. So I got the half pounder with American cheese and bacon. With onions and pickles it needed nothing else. It didn't need sauce as it was juicy, not greasy but juicy. It was seasoned very well and was a great burger. My wife had the boneless wings with garlic parmesan sauce and sweet bourbon sauce. They were very good also. The fries were excellent and the fried okra was good too.The place was clean and the server was very friendly.The hostess seemed a little put out that we asked for a table, not a booth. She asked if we would sit at a booth.... "no, this is why we asked for a table." No big deal, we would have waited for a table. We got a table without a wait as there were several open tables. .... ???Overall, we really enjoyed Hot Cluckers have already recommended them to friends and will go back for sure!
Meren Missesthebeach
Everything started out great, we ordered drinks and a kids meal to start. Waitress was very nice, kids meal came out quick for our little one. We then waited 45 minutes for wings and fried chicken. Tables around us were getting food no issues. I was given the wrong food which consisted of atomic boneless wings when I ordered medium & bbq. Our other meal we just ended up getting to go because it still wasn’t ready. The boneless wings were so hot it made me sick, I’m just glad our kid didn’t get a hold of it. Then we were offered military discount for our situation.. I understand that most companies see a discount as a discount (we never asked for this) but you don’t hand out military for your screw ups… you might want to get this right. The waitress was apologetic but also not the right time to start calling us all love.. won’t be back
A very disappointing experience. I had been wanting to go here since they've opened but never had the chance, until the other night.The establishment had plenty of TV's which made going on a day to watch football desirable.Our server was nice but very untrained- or lacks experience. No silverware, no napkins. Not familiar with the menu but did know what they were out of.Out of cauliflower wings. Ordered the sampler appetizer and they were out of fried green tomatoes - we were able to replace it with something on their premium side item list which really makes no sense, The point of appetizers are to be shareable, most of the premium sides are dishes that are enjoyed with utensils, not sure how that's a good "shareable".Ordered 2 lbs of wings which were literally 12 chicken wings. The wings are breaded which is fine, and the sauce was very good. But the chicken wings themselves were very fatty.Cheap chicken wings are fatty.All in all, there are many places to get fried chicken in Springfield, nothing is special about this place and personally for me no reason to return.
Their chicken is so good! You can get the spice at whatever level you are comfortable with. The chicken is always juicy and cooked very well. The pasta was what I had this visit, and it was very good!
Love their Spicy Cashew Chicken.
Great fried chicken! I'm picky with my fried chicken, but there's was awesome. Crispy and juicy. The sides were delicious. Even fried green tomatoes! Crispy and delicious, and the comeback sauce for the tomatoes was excellent. I'll definitely be back!
Great food & great people! Ulysses, Meg, Matt, & the owner Mike made me feel like family while on a business trip from the East coast. I highly recommend Hot Cluckers. The staff and food met and exceeded all of my expectations. You should & please tell your friends to visit Hot Cluckers ASAP! P.S Go Celtics!
Service was terrible. I walked in and stood at the front desk, an employee looked at me and walked away, few moments later another employee finally asks me if I need help. I had an online order and the employee told me they were still working on and then disappeared for over 10 minutes with no updates or anything. The next time I see him I ask for an update and he comes back with my food, only to still be missing 2 combos and all the sauces that were paid for. I mention it and he leaves again brings back the 2 missing combos and 4 sauces. There were 6 combos and we paid extra for a few more, so I request more sauce. He acted so over the fact that I he still had to help me. I didn't have my entire order until 20 minutes after the estimated time it was supposed to be done. Starting to think your business went way down hill since moving.
We grabbed dinner here and we're not disappointed! Not too busy, excellent playlist, and tasty chicken dinners. We each had the large chicken tender meal and side and enjoyed how juicy they were. Gently breaded and not overcooked!
The food is good but everytime I go the portions get way smaller and it’s very obvious. I got an extra side along with my 11 dollar tacos. You used to get 3 tacos and now you only get 2. ON TOP OF IT ALL. THEY CHARGE 3.25 FOR COKE?! The Mac and cheese is 4.50 for a side and the portion is no bigger than a Dixie cup I swear.
Love this place and your bartender is great!!!
We just left Hot Cluckers on South Campbell Sunday evening at 6:20, we didn't have a good experience. We were taken back to a table quickly, we had to walk on the floors that were just mopped and they were super slick, had to hang on to a chair so as not to slip and fall. Then they had to wipe off the table before sitting down. There were many other tables/booths available that were clean/dry so not quite understanding why we had to walk through slick wet floors to a dirty table. We ordered drinks and instead of a Chardonnay he brought a Merlot, we know a Chardonnay was ordered. When ordering food they were out of okra which was really wanted. We waited and waited for food, the waiter came back and said he didn't put in our order and it would be ready in about 15 minutes. The table of three that sat next to us after we got there had ordered, eaten and were leaving and we still had no food. He said the wings were done but wasn't bringing them, we said to bring them. Wings were to come with celery but he said they were out. Later he came by with 4 celery sticks. About 25 minutes later our chicken arrived. We had been there an hour and a half, seemed longer! He went to get our check but didn't return for quite some time. These things all seem little and are but when they all happen at one setting it gets pretty annoying. Keep in mind we have been here many times which have all been takeout with good results. The inside service is not great!
Restaurantji Recommends
We ordered the chicken nachos and it was the most sorry plate of nachos I’ve ever seen. The chicken tasted microwaved. There was very little cheese sauce. There was a huge dollop of sour cream on the chips, and we had to ask the waitress for the salsa and guacamole it said it came with.
first time here and not knowing anything about this place. I was impressed by their staff and the food was really good as well. I will be returning to try something different for sure.
Loved everything about this place, except the spice. You can add levels of spice to your food from 1 to 4 clucks. I like spicy food, but decided to be cautious and add one cluck. My catfish came out so hot i could not eat it. If that is how hot one cluck it I'd hate to try 4. The sides were excellent, so i was able to fill up on them
We tried Hot Cluckers for the first time. It was very good. I know it's a chicken joint but I was in the mood for a burger. The server said the half pound burger is very good so I was in. It comes with ghost pepper cheese and another hot ingredient, this is not for me. So I got the half pounder with American cheese and bacon. With onions and pickles it needed nothing else. It didn't need sauce as it was juicy, not greasy but juicy. It was seasoned very well and was a great burger. My wife had the boneless wings with garlic parmesan sauce and sweet bourbon sauce. They were very good also. The fries were excellent and the fried okra was good too.The place was clean and the server was very friendly.The hostess seemed a little put out that we asked for a table, not a booth. She asked if we would sit at a booth.... "no, this is why we asked for a table." No big deal, we would have waited for a table. We got a table without a wait as there were several open tables. .... ???Overall, we really enjoyed Hot Cluckers have already recommended them to friends and will go back for sure!
Everything started out great, we ordered drinks and a kids meal to start. Waitress was very nice, kids meal came out quick for our little one. We then waited 45 minutes for wings and fried chicken. Tables around us were getting food no issues. I was given the wrong food which consisted of atomic boneless wings when I ordered medium & bbq. Our other meal we just ended up getting to go because it still wasn’t ready. The boneless wings were so hot it made me sick, I’m just glad our kid didn’t get a hold of it. Then we were offered military discount for our situation.. I understand that most companies see a discount as a discount (we never asked for this) but you don’t hand out military for your screw ups… you might want to get this right. The waitress was apologetic but also not the right time to start calling us all love.. won’t be back
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