Jimmy John's in Springfield

“I had never been to a Jimmy John’s before, however my blood sugar was tanking and I didn’t have any candy in the car. The sweet guy behind the counter took care of me even though they weren’t quite open yet. I have to say the sandwich was excellent as well. Since I frequent the gym across the street this will be my go to stop for lunch after my workout.“

“Stopped in after a long week and felt like something healthier than the norm. I got a Cuban and everything was super fresh and flavorful. Just plain tastes fresher than subway.

Wheelchair accessibility: Not super easy but someone will help at the door. I made it up well enough with limited mobility.“

“100,000,000/5 stars! The people who work here are amazing and have ginormous hearts. I’ve ordered a lot in the last two weeks (almost daily 😅) and they always get everything perfect ❤️ I’d definitely recommend a visit if you’re in the mood for tasty food and excellent service ☺️“

“Jimmy John's sandwiches are always pretty good. To the man who was very kind and chill when I spilled a whole tea down the wall today, I hope you get a raise and both sides of your pillow are cold. That is the way customer service (and human kind in general) should be. A thousand thank yous.“

“My assistant recently stopped by Jimmy John's to pick up my usual lettuce wrap, something I get several times a week. However, when he came back, the sandwich was quite different from what I normally enjoy. Instead of the typical wrap, I received just two pieces of lettuce with a single slice of roast beef and an overwhelming amount of mayonnaise. It was a disappointing mix-up, not at all what I expected.

Determined to make things right, I gave Jimmy John's a call and spoke directly with the manager. I appreciated how quickly and kindly they handled the situation. The manager not only arranged to have the sandwich remade exactly how I usually order it but also delivered it to my home, along with a thoughtful cookie as a gesture of apology. This personal touch really made a difference and showed that they value their customers.

Overall, while the initial mistake was frustrating, the way Jimmy John's responded turned the experience around completely. Their willingness to fix the order promptly and go the extra mile left me feeling respected and cared for. I’d still recommend Jimmy John's, especially for anyone who values responsive customer service alongside their food. It’s comforting to know they’re ready to listen and make things right when needed.“

“I don't frequent this location often because of the area of town it is in. Today, when we arrived, only 1 lady was working and had several orders. She busted them out without any problems or complaints. I assume another employee was on delivery. Food was great as always.“