I ordered my sandwich on the app for delivery because my man took both car keys to work accidentally. Hour later no sandwich no one answering the phone but yet they charged me for the food fee and delivery tip. This location needs to be closed that or I should have the option to choose my location I order from. Do better and I want my money back
Colleen Elliott
Parking: Was hard to me to pull in to a park spot. And then had to back up and park on the side of the building, like parallel parking. But other than that I enjoyed the restaurant and food.
Evie Tackett
Three times in a row I’ve tried to order from this jimmy johns and they’ve been closed hours before posted. Still waiting on a $40 refund from last time over a week ago. They’re never open and just take orders?
Atmosphere: 1
Food: 1
Service: 1
R O’Keefe
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Triss Hill
Stopped in after a long week and felt like something healthier than the norm. I got a Cuban and everything was super fresh and flavorful. Just plain tastes fresher than subway.
Wheelchair accessibility: Not super easy but someone will help at the door. I made it up well enough with limited mobility.
Atmosphere: 5
Food: 5
Service: 5
Tyler Roggentien
Love ordering from here, the delivery people are always nice and the food is always tasty. That said every time I don't get a straw I cry a single tear.
Atmosphere: 5
Food: 5
Service: 5
Anne Piechocki
Got the wrong sandwich because I stupidly ordered wrong and they made me the right one with a smile and didn’t even charge me for the second sandwich even though the mistake was completely my fault. Will definitely be going back.
Chris Neeck
I screwed up my order and complained, sorry Jimmy and the great delivery girl who is working super hard
Atmosphere: 5
Food: 5
Service: 5
Trent Condellone
5 star service! Great sandwich shop, great employees. As usual tasty JJs food. Parking might not be available close by its downtown. Rated on delivery and carry out orders.
Food: 5
Service: 5
John Lepant
Got the wrong order. Took 2 hours for a lady to call back. I was hungry so ate it.She was skeptical that my order was wrong but claimed she would give me a credit.No credit came through.Picklemans across the street has never did me wrong.
Only delivered half my food then wouldn’t refund or give me the rest
Atmosphere: 1
Food: 3
Service: 1
James Roush
The store on walnut st downtown springfield has the worst customer service. I was treated with no respect. Then the manager asked me how many sandwiches I wanted, I responded four. She said good because that's all the bread we have. I thought are you serious this is a sub sandwich shop isn't it. Got back to work and the bread was so hard two of the employees couldn't eat there's and ended up throwing them in the trash. I took and threw my bread in the trash just so I could eat the meat and cheese. And to top it off she (aka manager) got the order wrong and when I called the store and told her about the mistakes she told me it was my fault. I will never be back. Very rude customer services. I will let others know of the Terrible service and to stay away from that store.
Atmosphere: 1
Food: 1
Service: 1
Jamie Witherspoon
If I could give this a zero Stars I would I have never felt so inconvenient as a customer coming to have somebody make me a sandwich the manager was awful. I have a receipt proving the things that I asked for that she said we did not ask for. She was so hateful. The bread was so hard and i was told we couldnt order more than 4 sandwiches because they were out of bread on a 2:00 afternoon on a saturday. Sounds like bad management skills. Thanks but i will never be back again. Jade needs better people skills and management skill and at an attitude adjustment
emily maxon
I get Jimmy John's a good amount, and even have the app/rewards. I ordered on a very busy Friday night, and expected that it would take longer than usual for delivery. I got the notification on my app that my order was out for delivery, but an. hour goes by and I hadn't heard anything. I call the store, and the manager was very nice and stated that they were slammed and she was having a hard time keeping the delivery driver motivated. I was understanding, having had worked in the food industry for a long time. She then told me that the driver just left and would be there soon. Keep in mind I live about 5 minutes from the store. Another hour goes by, and I don't hear anything. At this point, I am irritated and no longer want my food and just want a refund. I call the store back to tell them, and definitely did not speak to the same woman as before. The employee I spoke to was very rude, stating that I probably placed it to the wrong store, because she did not have my name anywhere. When I told her that I was sure it was the downtown location, she then came back at me, saying "Well I'm looking at my computer screen and I do not see your name." I just hung up on her because I was already in a bad mood and had a bad day, I did not want to say anything rude back to her. I had a friend call the store back for me, and she was able to get me a refund. When my friend tried to blame it on someone stealing my food, the employee told her that the driver "set it on the stoop". I got outside and my food is sitting out on the front porch of my apartment, not even right by my door. Who knows how long it had been sitting there!! I always leave a note on my deliveries to have the drivers call me when they are here, and not once did I get a phone call. I never even heard a knock on my door. I try to be understanding with food industry workers because I have dealt with a lot. But this was so incredibly unprofessional and rude.
Atmosphere: 1
Food: 3
Service: 1
Charley R
Great sub, super friendly, patient and helpful staff!
I ordered my sandwich on the app for delivery because my man took both car keys to work accidentally. Hour later no sandwich no one answering the phone but yet they charged me for the food fee and delivery tip. This location needs to be closed that or I should have the option to choose my location I order from. Do better and I want my money back
Parking: Was hard to me to pull in to a park spot. And then had to back up and park on the side of the building, like parallel parking. But other than that I enjoyed the restaurant and food.
Three times in a row I’ve tried to order from this jimmy johns and they’ve been closed hours before posted. Still waiting on a $40 refund from last time over a week ago. They’re never open and just take orders?
Atmosphere: 1
Food: 1
Service: 1
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Stopped in after a long week and felt like something healthier than the norm. I got a Cuban and everything was super fresh and flavorful. Just plain tastes fresher than subway.
Wheelchair accessibility: Not super easy but someone will help at the door. I made it up well enough with limited mobility.
Atmosphere: 5
Food: 5
Service: 5
Love ordering from here, the delivery people are always nice and the food is always tasty. That said every time I don't get a straw I cry a single tear.
Atmosphere: 5
Food: 5
Service: 5
Got the wrong sandwich because I stupidly ordered wrong and they made me the right one with a smile and didn’t even charge me for the second sandwich even though the mistake was completely my fault. Will definitely be going back.
I screwed up my order and complained, sorry Jimmy and the great delivery girl who is working super hard
Atmosphere: 5
Food: 5
Service: 5
5 star service! Great sandwich shop, great employees. As usual tasty JJs food. Parking might not be available close by its downtown. Rated on delivery and carry out orders.
Food: 5
Service: 5
Got the wrong order. Took 2 hours for a lady to call back. I was hungry so ate it.She was skeptical that my order was wrong but claimed she would give me a credit.No credit came through.Picklemans across the street has never did me wrong.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Only delivered half my food then wouldn’t refund or give me the rest
Atmosphere: 1
Food: 3
Service: 1
The store on walnut st downtown springfield has the worst customer service. I was treated with no respect. Then the manager asked me how many sandwiches I wanted, I responded four. She said good because that's all the bread we have. I thought are you serious this is a sub sandwich shop isn't it. Got back to work and the bread was so hard two of the employees couldn't eat there's and ended up throwing them in the trash. I took and threw my bread in the trash just so I could eat the meat and cheese. And to top it off she (aka manager) got the order wrong and when I called the store and told her about the mistakes she told me it was my fault. I will never be back. Very rude customer services. I will let others know of the Terrible service and to stay away from that store.
Atmosphere: 1
Food: 1
Service: 1
If I could give this a zero Stars I would I have never felt so inconvenient as a customer coming to have somebody make me a sandwich the manager was awful. I have a receipt proving the things that I asked for that she said we did not ask for. She was so hateful. The bread was so hard and i was told we couldnt order more than 4 sandwiches because they were out of bread on a 2:00 afternoon on a saturday. Sounds like bad management skills. Thanks but i will never be back again. Jade needs better people skills and management skill and at an attitude adjustment
I get Jimmy John's a good amount, and even have the app/rewards. I ordered on a very busy Friday night, and expected that it would take longer than usual for delivery. I got the notification on my app that my order was out for delivery, but an. hour goes by and I hadn't heard anything. I call the store, and the manager was very nice and stated that they were slammed and she was having a hard time keeping the delivery driver motivated. I was understanding, having had worked in the food industry for a long time. She then told me that the driver just left and would be there soon. Keep in mind I live about 5 minutes from the store. Another hour goes by, and I don't hear anything. At this point, I am irritated and no longer want my food and just want a refund. I call the store back to tell them, and definitely did not speak to the same woman as before. The employee I spoke to was very rude, stating that I probably placed it to the wrong store, because she did not have my name anywhere. When I told her that I was sure it was the downtown location, she then came back at me, saying "Well I'm looking at my computer screen and I do not see your name." I just hung up on her because I was already in a bad mood and had a bad day, I did not want to say anything rude back to her. I had a friend call the store back for me, and she was able to get me a refund. When my friend tried to blame it on someone stealing my food, the employee told her that the driver "set it on the stoop". I got outside and my food is sitting out on the front porch of my apartment, not even right by my door. Who knows how long it had been sitting there!! I always leave a note on my deliveries to have the drivers call me when they are here, and not once did I get a phone call. I never even heard a knock on my door. I try to be understanding with food industry workers because I have dealt with a lot. But this was so incredibly unprofessional and rude.
Atmosphere: 1
Food: 3
Service: 1
Great sub, super friendly, patient and helpful staff!
Atmosphere: 5
Food: 5
Service: 5
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