Always good. A great value, especially for students. Update...I moved from Springfield, and stopped by today to take some home. It sure looks run down and dirty inside, kinda sad.
Atmosphere: 1
Food: 5
Service: 3
Lola French
Best bang for your buck we have found in the Springfield area! My husband and I came in for lunch, the gentleman cooking/working the counter was super friendly and helpful and got our food to us at record speed. We both got the spaghetti and meat sauce and the sauce was out of this world! Great little hole in the wall Italian gem- great food, great service!
Atmosphere: 5
Food: 5
Service: 5
Kenzie B
The Alfredo sauce here is delicious! Great for dipping my breadsticks in too. Michael was polite and helpful. Will be stopping here on my lunch break more often.
Atmosphere: 5
Food: 5
Service: 5
M G
Chicken I paid extra for was missing.
Atmosphere: 3
Food: 1
Service: 3
Matt T
A MUST STOP!! Staple place in springtown food is so delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Carter Gwid
I have eaten otts oaata 10+ times in 2023-2024, but I hasn’t started eating again until August 2025 and I have gone 3 times and every time the food has been terrible. Tonight I went to get food for my girlfriend and myself, and got 2 entrees and some extra bread sticks. I ordered it on DoorDash and when I went to pick it up the guy handed the order to me, and said my name and then have a nice night. I then got home 25 minutes away to open my bag and there is only one entree, and the breadsticks are just sitting loosely in the bag in no heat sleeve and they have red sauce on them like their hands were dirty while bagging them, and the breadsticks were incredibly cold and hard. I was super pissed that they forgot one of my entrees so I went to double check my DoorDash and I saw that one of my entrees were out of stock and the order did not say that when I arrived at the store to pick it up, and the guy never even told me it was out of stock and asked if I wanted to order something else for my dinner. So now I’m 30 minutes away from the store, with no dinner for myself, cold breadsticks for my girlfriend, angry writing a review on google. I love this restaurant but will never order another meal from there again and will tell all of my friends how downhill the food and service has become. (EDIT): After posting this whole google review I then decided to try and eat the salad it comes with because my girlfriend does not like it, and when I opened the salad it was half full and was completely mixed together. I have literally eaten 10+ salads from you guys and it has never been mixed together, and this salad looks like someone mixed it, ate half, then threw it in the bag. I am literally so angry right now but I know talking to the store employees will accomplish nothing. If the owner/manager sees this please consider doing some deep retraining of your associates and maybe even reworking your business model. It also baffles me that this review has been up for almost 2 weeks and the managers have not replied, but they replied to the last bad review the same day… Also I attached the photos
Atmosphere: 1
Food: 1
Service: 1
bill cover
ordered and paid. but they didn't have bread sticks. they tried to make it right but couldn't do a full refund so I couldn't just take my money and get dinner elsewhere. I want to support local but next time won't be choosing Otts
Atmosphere: 2
Food: 3
Service: 1
Tanner
WARNING DO NOT ORDER: Ordered fettuccine Alfredo and spaghetti and meatballs plus and extra side of meatballs at 8:00pm. Since their hours were till nine I did not think it would be a problem. They decided to close an hour early on Friday night October 10th despite multiple orders coming in and their hours being listed till 9pm. Went inside to pick order up at 8:10pm and was told there was no more fettuccine tonight and then another customer walked in and was told their order was fully cancelled and refunded because they decided to turn the fryers off early, who also was shocked since it was nearly an hour before close. Got home and realized I did not have the side of meatballs I ordered so I called and went back to get a refund. It was 30 minutes before close and the lights were off and close sign flipped. The worker was pretty obviously trying to get out early, and was happy to be rude to us customers so that we would no longer want to order, so they could close early. They also forgot to drain my girlfriend’s spaghetti noodles so her dish was like soup instead of pasta. I was going to go back and talk to the manager today but honestly it left me so upset I would rather the business fail. I will not be back, and from now on I will make sure to mention how horrible otts is anytime I hear someone mention food in any context. (Also, first we went to FDs, mechanical issues caused store to close, then another restaurant that had an hour wait probably because they are 1000% better than otts, so we decided to order otts as an easy option. Obviously I now completely regret thinking that. Why would a business that sells only 5 or 6 things be able to provide those things an hour before close. Silly me for expecting that of a business ) Edit: I would also expect a business to know how to handle catering. In reality all they do is make spaghetti and fettuccine noodles and 3 different types of sauce. These people make lasagna and 2 other dishes that are the simplest blandest versions of both ive ever had ALL DAY LONG EVERY DAY THEY WORK THERE but need to close early to make more of the same thing for their catering??? Not buying it! I could tell they were just closing early to GET OUT OF THERE TO GET ON WITH THEIR NIGHT, how do I know? Oh yeah because like I said earlier I showed back up at 8:30 and NOBODY WAY THERE. So I don’t think they were preparing for that busy day of catering like they want to claim. But even if they were then why not… idk… make it after you close like every other restaurant that caters and ACTUALLY MAKES MORE THAN 3 THINGS! To close early for catering when all you do is make pans of pasta is a lame excuse and shows how poorly managed this place is. Or maybe if you understood that and took accountability for your business’ faults instead of making poor excuses for workers this place might see an improvement. Truly everyone experiences loss and hardship and if you think that allows you as a worker or manager to EVER not give a stranger let alone a customer that enters your business during operating hours NORMAL COMMON DECENCY then you truly fail as a human being not just as someone in the food industry. I am thankful for the reply because it shows exactly how little this place cares about its customers. The customers not always right we are. Thank you for showing that’s it’s truly the OWNERS that are why this place is ruined not just a single crappy worker like I had hoped. They all act that way because they know the owners are worse. Do not give these guys your money this place is a joke pasta express is better you get way more food for the price plus they actually own seasonings. If that place is busy then avanzare, or nonnas, or Bruno’s. Literally the spinach dip pasta at fds is way better that’s anything otts serves. Anywhere else is better than this place.
Atmosphere: 1
Food: 1
Service: 1
Scott Allen
We have been a customer for 11 years, and will not be back. We have not been this disappointed in a restaurant in a long time, and that is saying a lot. Prices have gone up 30%. The quantity has gone down as has the quality. Next time I want pasta I guess it's a can of spaghettiOs. That would make more sense I'm afraid. Really disappointed and take back everything great I've said about these guys in the past.
Atmosphere: 2
Food: 1
Service: 3
Angela Day
If youre looking for a cheap, delicious meal, look no further! The Alfredo tortellini is fantastic, and all meals come with a great little side salad and 3 bread sticks. Wonderful bang for your buck, and the gentleman working was very polite and helpful. Definitely a go to lunch destination for me now!
I will never give this restaurant my business again! They were supposed to cater my daughter‘s wedding in October and all they said I needed to do was give them a two week notice with a headcount and what we wanted. Never once did they say I needed to put down a deposit to reserve that date and now they are telling me they have no availability on that day! I would never ever trust them to cater any event. Very poorly managed!!!
Misha Styles
Used to be really good, now they never pick up the phone, food is usually stale or very small portions, missing items. Don't recommend unless something changes
Atmosphere: 1
Food: 1
Service: 1
Rick Stout
If you enjoy rolling the dice, this is your place! The fettuccini is usually amazing! I’ve been served nicer salads in jail though.
Atmosphere: 5
Food: 3
Service: 5
Valerie Dewitt
So sad how far down this has gone. Dry clumpy noodles, barely any sauce. Bread HARD!! Salad barely had dressing. Gentleman was not happy to help me. Use to be a great place.
Atmosphere: 1
Food: 1
Service: 1
Linda Alexander
Such an incredible business with great food!
Our company catered a meal through Otts Pasts to Ronald McDonald House and Otts hooked us up! They did an amazing job and we appreciate them making such great food for us to share.
It smelt so good while we were delivering the food that I came back this weekend for my own portion. I was informed it was the best Alfredo he'd ever made. I have to agree! It was absolutely delicious (not that I've ever had bad food here)!
A Springfield staple that everyone can enjoy. Thanks for being part of the heart and soul of the city!
Always good. A great value, especially for students.
Update...I moved from Springfield, and stopped by today to take some home. It sure looks run down and dirty inside, kinda sad.
Atmosphere: 1
Food: 5
Service: 3
Best bang for your buck we have found in the Springfield area! My husband and I came in for lunch, the gentleman cooking/working the counter was super friendly and helpful and got our food to us at record speed. We both got the spaghetti and meat sauce and the sauce was out of this world! Great little hole in the wall Italian gem- great food, great service!
Atmosphere: 5
Food: 5
Service: 5
The Alfredo sauce here is delicious! Great for dipping my breadsticks in too. Michael was polite and helpful. Will be stopping here on my lunch break more often.
Atmosphere: 5
Food: 5
Service: 5
Chicken I paid extra for was missing.
Atmosphere: 3
Food: 1
Service: 3
A MUST STOP!! Staple place in springtown food is so delicious!!!
Atmosphere: 5
Food: 5
Service: 5
I have eaten otts oaata 10+ times in 2023-2024, but I hasn’t started eating again until August 2025 and I have gone 3 times and every time the food has been terrible. Tonight I went to get food for my girlfriend and myself, and got 2 entrees and some extra bread sticks. I ordered it on DoorDash and when I went to pick it up the guy handed the order to me, and said my name and then have a nice night. I then got home 25 minutes away to open my bag and there is only one entree, and the breadsticks are just sitting loosely in the bag in no heat sleeve and they have red sauce on them like their hands were dirty while bagging them, and the breadsticks were incredibly cold and hard. I was super pissed that they forgot one of my entrees so I went to double check my DoorDash and I saw that one of my entrees were out of stock and the order did not say that when I arrived at the store to pick it up, and the guy never even told me it was out of stock and asked if I wanted to order something else for my dinner. So now I’m 30 minutes away from the store, with no dinner for myself, cold breadsticks for my girlfriend, angry writing a review on google. I love this restaurant but will never order another meal from there again and will tell all of my friends how downhill the food and service has become. (EDIT): After posting this whole google review I then decided to try and eat the salad it comes with because my girlfriend does not like it, and when I opened the salad it was half full and was completely mixed together. I have literally eaten 10+ salads from you guys and it has never been mixed together, and this salad looks like someone mixed it, ate half, then threw it in the bag. I am literally so angry right now but I know talking to the store employees will accomplish nothing. If the owner/manager sees this please consider doing some deep retraining of your associates and maybe even reworking your business model. It also baffles me that this review has been up for almost 2 weeks and the managers have not replied, but they replied to the last bad review the same day… Also I attached the photos
Atmosphere: 1
Food: 1
Service: 1
ordered and paid. but they didn't have bread sticks. they tried to make it right but couldn't do a full refund so I couldn't just take my money and get dinner elsewhere. I want to support local but next time won't be choosing Otts
Atmosphere: 2
Food: 3
Service: 1
WARNING DO NOT ORDER: Ordered fettuccine Alfredo and spaghetti and meatballs plus and extra side of meatballs at 8:00pm. Since their hours were till nine I did not think it would be a problem. They decided to close an hour early on Friday night October 10th despite multiple orders coming in and their hours being listed till 9pm. Went inside to pick order up at 8:10pm and was told there was no more fettuccine tonight and then another customer walked in and was told their order was fully cancelled and refunded because they decided to turn the fryers off early, who also was shocked since it was nearly an hour before close. Got home and realized I did not have the side of meatballs I ordered so I called and went back to get a refund. It was 30 minutes before close and the lights were off and close sign flipped. The worker was pretty obviously trying to get out early, and was happy to be rude to us customers so that we would no longer want to order, so they could close early. They also forgot to drain my girlfriend’s spaghetti noodles so her dish was like soup instead of pasta. I was going to go back and talk to the manager today but honestly it left me so upset I would rather the business fail. I will not be back, and from now on I will make sure to mention how horrible otts is anytime I hear someone mention food in any context. (Also, first we went to FDs, mechanical issues caused store to close, then another restaurant that had an hour wait probably because they are 1000% better than otts, so we decided to order otts as an easy option. Obviously I now completely regret thinking that. Why would a business that sells only 5 or 6 things be able to provide those things an hour before close. Silly me for expecting that of a business ) Edit: I would also expect a business to know how to handle catering. In reality all they do is make spaghetti and fettuccine noodles and 3 different types of sauce. These people make lasagna and 2 other dishes that are the simplest blandest versions of both ive ever had ALL DAY LONG EVERY DAY THEY WORK THERE but need to close early to make more of the same thing for their catering??? Not buying it! I could tell they were just closing early to GET OUT OF THERE TO GET ON WITH THEIR NIGHT, how do I know? Oh yeah because like I said earlier I showed back up at 8:30 and NOBODY WAY THERE. So I don’t think they were preparing for that busy day of catering like they want to claim. But even if they were then why not… idk… make it after you close like every other restaurant that caters and ACTUALLY MAKES MORE THAN 3 THINGS! To close early for catering when all you do is make pans of pasta is a lame excuse and shows how poorly managed this place is. Or maybe if you understood that and took accountability for your business’ faults instead of making poor excuses for workers this place might see an improvement. Truly everyone experiences loss and hardship and if you think that allows you as a worker or manager to EVER not give a stranger let alone a customer that enters your business during operating hours NORMAL COMMON DECENCY then you truly fail as a human being not just as someone in the food industry. I am thankful for the reply because it shows exactly how little this place cares about its customers. The customers not always right we are. Thank you for showing that’s it’s truly the OWNERS that are why this place is ruined not just a single crappy worker like I had hoped. They all act that way because they know the owners are worse. Do not give these guys your money this place is a joke pasta express is better you get way more food for the price plus they actually own seasonings. If that place is busy then avanzare, or nonnas, or Bruno’s. Literally the spinach dip pasta at fds is way better that’s anything otts serves. Anywhere else is better than this place.
Atmosphere: 1
Food: 1
Service: 1
We have been a customer for 11 years, and will not be back. We have not been this disappointed in a restaurant in a long time, and that is saying a lot. Prices have gone up 30%. The quantity has gone down as has the quality. Next time I want pasta I guess it's a can of spaghettiOs. That would make more sense I'm afraid. Really disappointed and take back everything great I've said about these guys in the past.
Atmosphere: 2
Food: 1
Service: 3
If youre looking for a cheap, delicious meal, look no further! The Alfredo tortellini is fantastic, and all meals come with a great little side salad and 3 bread sticks. Wonderful bang for your buck, and the gentleman working was very polite and helpful. Definitely a go to lunch destination for me now!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I will never give this restaurant my business again! They were supposed to cater my daughter‘s wedding in October and all they said I needed to do was give them a two week notice with a headcount and what we wanted. Never once did they say I needed to put down a deposit to reserve that date and now they are telling me they have no availability on that day! I would never ever trust them to cater any event. Very poorly managed!!!
Used to be really good, now they never pick up the phone, food is usually stale or very small portions, missing items. Don't recommend unless something changes
Atmosphere: 1
Food: 1
Service: 1
If you enjoy rolling the dice, this is your place! The fettuccini is usually amazing! I’ve been served nicer salads in jail though.
Atmosphere: 5
Food: 3
Service: 5
So sad how far down this has gone. Dry clumpy noodles, barely any sauce. Bread HARD!! Salad barely had dressing. Gentleman was not happy to help me.
Use to be a great place.
Atmosphere: 1
Food: 1
Service: 1
Such an incredible business with great food! Our company catered a meal through Otts Pasts to Ronald McDonald House and Otts hooked us up! They did an amazing job and we appreciate them making such great food for us to share. It smelt so good while we were delivering the food that I came back this weekend for my own portion. I was informed it was the best Alfredo he'd ever made. I have to agree! It was absolutely delicious (not that I've ever had bad food here)! A Springfield staple that everyone can enjoy. Thanks for being part of the heart and soul of the city!
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