Springfield's Incredible Pizza Company
2850 S Campbell Ave, Springfield
(417) 501-0826
Recent Reviews
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Decent experience
Atmosphere: 5
Food: 5
Service: 5
It was packed but nice atmosphere
Atmosphere: 4
Food: 4
Service: 5
Great place for kids!
Atmosphere: 5
Food: 5
Service: 5
Beautiful place love the experience !
Atmosphere: 5
Food: 5
Service: 5
If I could give this place 6 stars I would. Came out here with my church group and staff was amazing. š
Atmosphere: 5
Food: 5
Service: 5
Good place take the kiddos
Atmosphere: 5
Food: 4
Service: 5
Place was so busy, which is good but they kept on running out of cups and forks, it was very obvious that they were not prepared. Spent so much money on this place to where we didnāt even have any cups. They couldnāt have seen this coming ??? Everyone was trying their best, incredible service, but just seems very unprepared.
Atmosphere: 3
Food: 2
Service: 5
Incredible staff! Incredible games and activities! Incredibly TERRIBLE food.
We arrived at opening and we're the first ones to the buffet. All the food looked like it had been sitting out for a while. But unfortunately, even if it had been fresh, I think it still would've been terrible. Neither my kids or myself ate a single lunch item that didn't taste like cardboard, plastic, or chemicals. Aside from the cinnamon rolls! I will say, they were delicious!!
As far as everything else, we had a wonderful time!! My kids enjoyed it very much! The facility was clean with a great atmosphere.
I would highly recommend eating lunch or dinner elsewhere, then going to Incredible Pizza for the games and attractions.
Atmosphere: 5
Food: 1
Service: 5
We are locals to Springfield, and have been coming to Incredible Pizza for YEARS. We have never had a bad experience and always look forward to our trips there. Yesterday however was quite disappointing - probably one of the worst experiences we have ever had there, or at any arcade.
We were informed yesterday that their new weekday hours are from 4-7 which are extremely tight and now they only offer pizza during the week. It's crazy how much you will pay and only have a few pizzas to choose from and no time to play. They have attractions that are open as well, if you can find someone to actually operate them for you and you are there are the open window times. I have no idea why an indoor attraction would have such limited hours when the weather has been terrible? It's legitimately one of the only things family's can do when it's too cold to play outside.
It was Incredibly disappointing that we went for a birthday at 5:30 and didn't have any time to enjoy the very limited buffet or to play any games. We were being rushed, as they continued announcing a countdown over the speaker warning they were closing every 10 minutes. The workers weren't very kind either and acted like they didn't want to help with attractions or prizes. How is a business supposed to stay open 3 hours a week and expect customers to be happy with such a rushed pace and a 'buffet' with a few pizzas on the bar? Especially for locals that are use to a huge buffet selection there and much more time to enjoy and play? I hate to see this happen to your company - because it's a staple but this business model and new move isn't sustainable.
My wife, myself and my 8 year old's experience was $72. We won't be back.
Atmosphere: 2
Food: 1
Service: 1
Literally, literally, the only thing good on the buffet was the jalapeno slices. Everything tastes, so bland it was cold.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Loved going to this place growing up. Such a great place to have fun
Atmosphere: 5
Food: 5
Service: 5
Thereās several things I donāt like about incredible pizza, but in the past 20 years Iāve never turned down an opportunity to go. Itās fun if you go with a positive attitude. Thereās only one thing that I find unforgivable, and thatās the price increases! For my wife, our child and myself, was $52 BEFORE the games. Again, I love going, but the pizza is not $52 āincredibleā itās more like $25-30 ātolerableā.
Just went on MLK day. Took the whole family. Canāt believe how bad the service has become. Can not understand policy to have 5-6 pizzas on shelf under warming lights while they wait for 4 pizzas on buffet to be taken. There were easily 3-4 empty spots they could have put pizzas to give customers variety. I understand paying extra so kids can have fun and play games. Which seems to be ridiculously expensive too, but to have pizzas made and warming instead of putting on buffet was very frustrating. No management walking around you can even ask. Whole family was frustrated. Probably wonāt go back!
The updates inside look so nice! I even noticed how nice the employees looked with new polo shirts. Actually looked like a company that cares about its appearance. Well done!
Atmosphere: 5
Service: 5
Been there many times. It's been getting worse over the last couple of years. Tonight's visit was incredibly horrible. I hate to even say this because we used to love going here. It started with an incorrect charge for a buffet that was never corrected. We walked around the seating area 3 times trying to find a clean table. Some look like they had been dirty all day. We finally found the cleaning spray and rags to wipe a table down. Two of the employees watched us clean the table. Throughout the night, not one employee was working to help with anything. In fact, they all looked as if they hated being there. Pizza bar stayed nearly empty, although there were pizzas made on the back counter. Several people had to stand around to get pizza. So much food on the floor, all over the restaurant. The drink stations were filthy! Pizza was mediocre, at best. All of it was very dry and minimal toppings. Moved over to the gaming area. We had 5, yes 5, machines charge against our gaming card and the rides did not even work. Literally a terrible visit from start to finish. More than likely will never return.
Atmosphere: 3
Food: 3
Service: 1
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