The Wok On West Bypass

Very good, first time there and was very happy with the service and flavors.

Atmosphere: 5

Food: 5

Service: 5

They have gone downhill on their quality of the product. Their prices oh my goodness have they risen massively since I was here last. Took my kids hoping they would like the food. Nope both were not happy with it either. Still ate everything I bought since I paid out a small fortune for 3 people. 1 adult and 2 preteen kids.
Only good thing I had with this visit was kind staffing and a nice clean place to eat and drop a duece at. They even have somewhat fancy soap in the restroom.

Atmosphere: 3

Food: 2

Service: 5

I want to write this not as a complaint, but as someone who genuinely wants to see this business succeed.

I’m a longtime customer of the Owner Wok on Scenic Drive and absolutely love the food, so I decided to try this location as well — not realizing they were connected.

I went through the drive-through because I was short on time. As I was about to pay, the cashier stopped me to ask a question. To my surprise, she was asking me if I wanted to add an 18% tip before I had received any service.

I want to be very clear: tipping is earned and always at the discretion of the customer. Asking for it in advance changes the tone of the entire interaction.

When I declined, I received a look I recognize well after 45 years in the restaurant and service industry — the look that says, “That wasn’t appreciated.” Immediately after, I was asked to pull forward and wait for my food. Had I known I would be waiting, I would have happily come inside.

I ended up waiting long enough that I actually fell asleep in my car, and the person bringing my food had to knock on my window. When I opened the bag to eat, there was no fork or napkin.

I drove back through the drive-through to ask for them, and both the cashier and the server ignored me for several minutes before acknowledging me.

This is the reason for my review.

Pre-service tipping requests don’t increase income — they create resentment, shift the relationship from hospitality to transaction, and unintentionally punish customers who simply want normal service without being pressured.

More importantly, this doesn’t hurt the employees in the long run — it hurts the owners, the brand, and the family behind the business.

To the owners: this is a small operational and cultural issue that is quietly costing you repeat customers. Your food is excellent. Your reputation is strong. But this trend is working against you.

I hope you’ll address this with your team, because I truly want to keep supporting this business — and I believe small adjustments here would make a big difference.

Atmosphere: 1

Food: 3

Service: 1

We were heading to Texas from Illinois and this is our first time dinning in at The Wok on West Bypass, and I can definitely say we’ll be back every time we pass this route!

The food was very quick and it was delicious. We had Egg drop and chicken noodle, Beijing Chicken, Szechuan Fried Rice, Hot & Spicy Chicken and General Chicken and all food tasted good!!

Very clean restaurant, several games at each table to enjoy, and they even have to-go boxes out along with other things you may need (salt, sauces, fortune cookies, silverware, etc.)

Thank you, The Wok On the West Bypass

Atmosphere: 5

Food: 4

Service: 5

Would give it more stars if it were possible! Needed some place that could accommodate our GF needs and non-gf fam and they did an excellent job. Food was fresh and super tasty, large portions, and price was reasonable for what we received. We loved the table games and atmosphere too.

Atmosphere: 5

Food: 5

Service: 5

Overnight prices jumped $2.00 more on combos how about remove a couple pieces of chicken and lower the price back. The greed needs to stop COVID was 5 years ago

Atmosphere: 4

Food: 5

Service: 4

Excellent food!

Atmosphere: 5

Food: 5

Service: 5

Realy nice. Loved the egg drop soup.

Atmosphere: 5

Food: 5

Service: 5

Every time I order it takes 45 to 30 minutes and they barely even give me any food. They are the slowest place in Springfield, Missouri when it comes to food. I even tried to do a call in order ahead of time and they still take a long time to get the food out they be in their playing around and jumping and not filling your food up all the way

Atmosphere: 1

Food: 5

Service: 1

We have went to the south store many times and always had great everything. We moved and decided to give the closer place a try, We ordered food and had some serious problems BUT the owner took amazing care of us and treated us like family and made everything perfect in the end. Amazing place and we will be going back again

Atmosphere: 5

Food: 3

Service: 5

Hopefully inflation gets better and prices improve it’s very nice looking place the food is delicious and I just tried the kimchi soup my goodness my new fav such a hiddden jewel more kimchi plz lol

Atmosphere: 5

Food: 5

Service: 3

The young man with brown (kind of curly) hair and glasses, who worked the window tonight, and who has apparently been working there for 2 1/2 years, has EXCEPTIONAL customer service etiquette. He is truly an asset to your company and should be recognized and praised. Thank you for your friendliness and professionalism; it didnt go unnoticed!!

Service: 5

I went on a dinner date with my husband tonight and i must say its very clean the staff was wonderful there was a slight problem with my food but when told about the issue they acted so fast they remade my food no problem and the food was amazing!!! Thank you for going above and beyond will definitely be coming back!!!

Atmosphere: 5

Food: 5

Service: 5

Super fresh and hot! I'd gladly wait a few min for fresh food

Atmosphere: 3

Food: 5

Service: 5

Great food, good service. Nice clean restaurant. Alot of food for the money also!

Atmosphere: 5

Food: 5

Service: 5