Tropical Smoothie Cafe

Do not answer their phone when called, send out wrong deliveries through door dash & do not make anything right. Very unprofessional.

Service: 1

Everyone is so nice here !!!

Atmosphere: 5

Food: 5

Service: 5

Says it opens at 7am and it’s 7:30 and they’re not open 😡

The quesadilla was fine. I wasn’t expecting anything mind-blowing since it’s a smoothie shop. I’m sugar free and didn’t really see anything that wouldn’t have added sugar (juice concentrate or other ingredients that aren’t fruit) or Splenda. The young men were polite and seemed to be working hard.

The SMELL made the atmosphere 0/5. It smelled like dirty people that don’t shower. I can’t describe the odor any better way. The employees were well-kempt and the other customer seemed clean, so I’m guessing, based on reading other reviews, that this is a chronic issue. I almost was afraid to order due to the smell. If there’s been several reviews talking about smell, why hasn’t this been taken care of?

Atmosphere: 1

Food: 4

Service: 4

Great service!

Atmosphere: 5

Service: 5

Awesome service!

Atmosphere: 5

Food: 4

Service: 5

We’ve never had an issue with this location prior to today. When we walked through the door we were met with the pervasive scent of an unwashed rear end. Although it seem like satire it was an extremely unpleasant experience. We ended up deciding to take our food to go due to the horrible smell that lingered. Also I requested no cheese on my wrap due to dietary restrictions and my wrap had cheese on it anyway.

Atmosphere: 1

Food: 2

Service: 4

Love the upbeat atmosphere and the friendly staff. Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunrise Sunset Smoothie

I absolutely love tropical smoothie! I have never gone to a tropical smoothie where I walked away anything but ecstatic.

Atmosphere: 5

Food: 5

Service: 5

My favorite tropical smoothie location in town! Food is great and staff is very friendly. Kenzie is an especially hard worker that is really friendly and has great customer service. Definitely recommend!

Atmosphere: 5

Food: 5

Service: 5

Just prepare to be waiting forever and a day for your food bc of the employees and not the managers…I feel so sorry for the lead on duty bc she truly seemed like she was going through it

Service: 1

These smoothies were so plain and barely had any flavor. Definitely not worth the money. We maybe would’ve said something but the workers seemed very unhappy to be there so we just left. It also smelled terrible in there? Some sort of weird food smell. Anyway, we should’ve just gone to Smoothie King.

Atmosphere: 2

Food: 1

Service: 2

Roach Friendly!!! 🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳🪳

I ordered food via the Tropical Smoothie App on 3/29 for delivery 3 miles from the store. I received a call from the delivery driver stating the pin for the address took him to Bolivar even though we were in downtown Springfield. I called the store to report this and was told that I had to call Uber. I told Rosby that I didn't order my food from Uber that I ordered it on Tropical Smoothie's app. She said that I would receive a full refund. I called back on April 1st as the amount was taken from my account but not replaced. She told me that it was refunded and would take 1-2 business days. I called back on 4/4 and was told again that they refunded it and it would take 2-3 days. I said I understand and that it had been almost a week already. She took my phone number and said the general manager would call me. I still have not received the refund or a call back. Very unprofessional and I would think twice before ordering from this store. We eat at Tropical Smoothie at least 3 times a week so this is very poor customer service.

Great place to pick up a delicious smoothie!! Great people, great location!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie