Wendy's
1312 W Kearney St, Springfield
(417) 866-2000
Recent Reviews
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Kinda lazy and rude workers. You pull up after dark and they expect you to read the menu in the dark with no light. Then they rush you through your order. Not that it matters it'll probably be wrong anyway. Just rude taking the money at the window. Most professional places acknowledge you and you know they'll say " 39.06 out of 40 thank you" or something. Not here. It's more like a drug deal. Then they won't even look at you hang you your change and walk off. No recite no nothing. None of the folks had hairnets or gloves on. It was disgusting. I wanted a refund just watching them make my food. Long hair dangling in the bag. Gross. Then they hand you your food like they are mad they had to make it. Yeah pay these folks 20 and hour lol
Atmosphere: 1
Food: 1
Service: 1
First time hitting Wendy's in a long time. Probly not again. Ordered the Bacon Triple, waited 8 minutes, got home... No bacon. Anywhere. Remember what Joe Pesci said about the drive-thru? Apparently it's true at this store. Had to pull the lettuce off, limp like wet paper.
How do you not put bacon on a burger that has bacon in the name? Gonna stick with Burger King. It's bacon, yo. That's serious.
...and is it company policy to not provide spoons with chili. They gave one knife/fork pack with two chilis... and 2 packs of crackers. Nah, not going back.
Local Wendy's franchisee needs to get a Secret Shopper in that store. Let me know, I'll be fair and do it for a nominal fee. Afterwards, they might be looking for a new store manager.
Atmosphere: 1
Food: 1
Service: 1
The lady working up front that looks like Mike wazowski from Monsters Inc had an attitude cause I waited for my food and didn't tell them I was there for a mobile order... and said the mobile order area is for door dash only and not mobile cause it will get stolen... if ppl are going to steal i don't think they care if it's door dash or mobile...I followed instructions from the app and the signs in the store
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Jr Cheeseburger
Got the apple pecan and large coke delivered to work for lunch. Guess I'm having it fir dinner instead. No fork no straw no napkins. The bag was all taped up so definitely not the delivery guys fault. Come on guys! It's not that hard!!!! Had to skip lunch cuz of this! Not good not good!!
Atmosphere: 4
Food: 4
Service: 2
My order wasn't. Correct. Short on sandwiches
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Jr Cheeseburger
I throughly enjoyed going to the drive thru they were very friendly fast service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chili, Sausage Biscuit
Worst staff
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE!!!! forgot chilli, baked potato was shit, drink wasnt large sized like rest of the meal, service was rude. better off driving 5 more minutes west
Atmosphere: 1
Food: 1
Service: 1
literally the worst customer service ive ever received in my entire life, was rudely asked “what do you want” and the employee tried to lie about having something, slammed the window shut and just overall had a rude demeanor. i understand having a bad day but it truly made me not want to order from here again
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever at Wendy's! Only got fries & a frosty but there was no napkin in the bag and the fries were Old & Cold!
Food: 1
Service: 4
Restaurantji Recommends
Went through the drive thru and they only got one of the three burgers we ordered right. We ordered two baconators and only received one… Our other two burgers weren’t even close. Our “chicken” sandwich which was wrapped in a chicken labeled wrap ended up being a plain beef burger. Me as well as the other people with me also assumed the guy handling the drive thru was high and didn’t know what the hell he was doing. He had no uniform on, not even have a hat, and he dropped our food when he was bagging it. He also almost forgot our drinks. I typically don’t leave reviews, but it was quite awful service. I won’t be returning.
Food: 1
Service: 1
So simple the asiago chicken sandwich no tomato (I'm allergic) regular chicken. What do I get.... ? Extra tomato, spicy chicken and old nasty fries from this afternoon. 7p.m dinner ruined. Thanks Wendy's! Oh and I call back multiple times and they dont answer the phone! Total B.S!! Dave wouldn't allow this!!!!
Atmosphere: 2
Food: 1
Service: 2
Just made perfect.Just the way it should be. I worked at Wendy's back in 1976,when Dave would come in and help, giving everyone good advice or just helped you do better. Awesome Man....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Baconator, Taco Salad, Hamburger, Chili, Classic Chocolate Frosty
The girl at the register was so nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chocolate Frosty
Always great food and excellent deals if you use the app.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wendy's Hot & Crispy Fries, Wendy’S Baked Potatoes, 4 PC Spicy Chicken Nuggets, Taco Salad, Classic Chicken Sandwich, Hamburger, Chili, Classic Chocolate Frosty
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