Worst customer service experience possible. Ordered a catering order for a college hockey team that was in town for a tournament. Arrived at 7:45 to pick up. Employee said she did not have my order. Restaurant was empty and the door says they close at 9. Thought perhaps we could put together something for our boys that had just finished a game and were starving. She was very uninterested in making sandwiches. Did not offer to make a sandwich and in fact said they close at 8:00. Have really never witnessed anyone who seemed less interested in performing their job duties and she simply did not care at all about this order. Order was sent through EZ Cater and the restaurant owner does have to accept the order. So the order was received by the restaurant. Nevertheless they did not help at all and 8pm we had to order pizza for our crew of 25 hungry college hockey players. I did ask the employee to call the owner so I could speak to him before making a poor review but she refused. I would not recommend ordering a catering order from this location because they are uninterested in the business.
Service: 1
Vicki Rawlings
Too pricey for what you
Atmosphere: 4
Food: 4
Service: 4
Tracy Bagby
I ordered the Medium Smokehouse Beef and Cheddar Brisket with no pickle , mayo , or BBQ sauce. I picked up my order and drove it to my daughter who had just had a baby. She asked me to get this for her. The sandwich had mayo and BBQ sauce on it. Now she had nothing to eat.
Jamie Dirrim
Ordered online sandwiches 3/4 sandwiches were made
Food: 1
Service: 2
Erin Vanfleet
no napkins in the dispensers, the soda machine was filthy! employees eating behind the counter (cheese,to be exact). the restrooms were not very clear either. food was ok..tea tasted old n watered down.
THE REAL HOLLYWOOD
Went for my first time with my boyfriend yesterday for lunch because everybody always talks about how good it is . Ended up getting the worst food poisoning from there , was sick all night couldn’t even make it to work the next day ! A very friendly environment overall but I will not be back.
Service: 1
Joseph Blake
It was my first time there and I had the New York Steamer and it was great ? so I remembered this place to everyone.
Atmosphere: 5
Food: 5
Service: 5
Foodman
Great food. We'll make. Out of pastrami or else the review would be 5 stars. Also hot sauce not out to sample like other firehouse subs.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Firehouse Hero
Melinda Stookey
The managers and owner all are wonderful,I work few doors down from here and stop in alot.
The food here is good & we love their soups but portion size leaves something to be desired at times. We ordered sandwiches & soup to go but when we got home the cups of soup were each less than half full. The sandwiches were fine & the soup that we had tasted good but there wasn't much of it. It'll be awhile before we come back here again.
Atmosphere: 4
Food: 5
Service: 4
Wolf paradox
Awesome location withe the classic Firehouse subs, great
I ran over from the Convention Center lto pick up a salad for my friend & a small sandwich for me. (Late lunch) There were 4 employees & not one appeared to understand English. The cashier said they were out of Romaine lettuce so I asked what they did have.(?) She replied "shredded" so I said ok. Surprised then that his salad was Romaine. (??) He did not get his ranch dressing (or any dressing) on the side & the black olives requested to add to his salad were missing as well. For $19 plus change, this was ridiculous service & frustrating not to be able to have anyone that could communicate very well I would definitely double check your order before you leave....or just go elsewhere.
Robin Allen
THE BREAD IS ALWAYS WET WITH PICKLE JUICE!!! SO DISAPPOINTING EVERTIME SO I NEED TO JUST GIVE UP THE PICKLE BECAUSE THEY CANT FIGURE OUT A LIQUID PROOF SOLUTION!
Atmosphere: 4
Food: 3
Service: 4
Joe Jordan
Had this december 2 just lastnight me and my wife i had the hook and ladder and wife had firehouse hero both of us got food poisoning wouldnt eat here and again ordered from uber eats didnt get chips or drinks we ordered either.
These are the best subs in this area.
Atmosphere: 5
Food: 5
Service: 4
Worst customer service experience possible. Ordered a catering order for a college hockey team that was in town for a tournament. Arrived at 7:45 to pick up. Employee said she did not have my order. Restaurant was empty and the door says they close at 9. Thought perhaps we could put together something for our boys that had just finished a game and were starving. She was very uninterested in making sandwiches. Did not offer to make a sandwich and in fact said they close at 8:00. Have really never witnessed anyone who seemed less interested in performing their job duties and she simply did not care at all about this order. Order was sent through EZ Cater and the restaurant owner does have to accept the order. So the order was received by the restaurant. Nevertheless they did not help at all and 8pm we had to order pizza for our crew of 25 hungry college hockey players. I did ask the employee to call the owner so I could speak to him before making a poor review but she refused. I would not recommend ordering a catering order from this location because they are uninterested in the business.
Service: 1
Too pricey for what you
Atmosphere: 4
Food: 4
Service: 4
I ordered the Medium Smokehouse Beef and Cheddar Brisket with no pickle , mayo , or BBQ sauce. I picked up my order and drove it to my daughter who had just had a baby. She asked me to get this for her. The sandwich had mayo and BBQ sauce on it. Now she had nothing to eat.
Ordered online sandwiches 3/4 sandwiches were made
Food: 1
Service: 2
no napkins in the dispensers, the soda machine was filthy! employees eating behind the counter (cheese,to be exact). the restrooms were not very clear either. food was ok..tea tasted old n watered down.
Went for my first time with my boyfriend yesterday for lunch because everybody always talks about how good it is . Ended up getting the worst food poisoning from there , was sick all night couldn’t even make it to work the next day ! A very friendly environment overall but I will not be back.
Service: 1
It was my first time there and I had the New York Steamer and it was great ? so I remembered this place to everyone.
Atmosphere: 5
Food: 5
Service: 5
Great food. We'll make. Out of pastrami or else the review would be 5 stars. Also hot sauce not out to sample like other firehouse subs.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Firehouse Hero
The managers and owner all are wonderful,I work few doors down from here and stop in alot.
Restaurantji Recommends
The food here is good & we love their soups but portion size leaves something to be desired at times. We ordered sandwiches & soup to go but when we got home the cups of soup were each less than half full. The sandwiches were fine & the soup that we had tasted good but there wasn't much of it. It'll be awhile before we come back here again.
Atmosphere: 4
Food: 5
Service: 4
Awesome location withe the classic Firehouse subs, great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese, Firehouse Hero, Chips
I ran over from the Convention Center lto pick up a salad for my friend & a small sandwich for me. (Late lunch) There were 4 employees & not one appeared to understand English. The cashier said they were out of Romaine lettuce so I asked what they did have.(?) She replied "shredded" so I said ok. Surprised then that his salad was Romaine. (??) He did not get his ranch dressing (or any dressing) on the side & the black olives requested to add to his salad were missing as well. For $19 plus change, this was ridiculous service & frustrating not to be able to have anyone that could communicate very well I would definitely double check your order before you leave....or just go elsewhere.
THE BREAD IS ALWAYS WET WITH PICKLE JUICE!!! SO DISAPPOINTING EVERTIME SO I NEED TO JUST GIVE UP THE PICKLE BECAUSE THEY CANT FIGURE OUT A LIQUID PROOF SOLUTION!
Atmosphere: 4
Food: 3
Service: 4
Had this december 2 just lastnight me and my wife i had the hook and ladder and wife had firehouse hero both of us got food poisoning wouldnt eat here and again ordered from uber eats didnt get chips or drinks we ordered either.
Atmosphere: 1
Food: 1
Service: 1