Went to Arby's at loves gas station February 11th 2025. The young lady (Bree) at drive thru has no customer service skills. All she said to us is May I take your order. We gave our order she took payment at window handed drink said nothing waited about 12 minutes for our food note no one else in drive thru or inside. When she came back to window with our food she handed to my husband by the side of the back and ripped and all the food bon the ground. She walked away you could hear her tell kitchen it happened again. She left us hanging didn't come back to the window tell us remaking the food nothing. I went into the store said your really going to leave us hanging us at the drive thru saying nothing what we supposed to pick up our food or what going on? One boy said she had to let the kitchen know so they could make again. I said I understand but she never said anything to me the customer just walked away left us setting there. Bree standing there grinning and smirking thinking it was funny. They said been having trouble with bags busting open that night. Told them having no problems getting it to the window or to the front desk the common denominator is Bree she is handing it to the customer from the side ripping the side out not the bottom of the bag. She still grinning and laughing causing this business money. The food dropping was not the issue things happen. The issue is Bree how she treated me the customer walking away then ginning and laughing about it all. This young lady has no business in customer service you should be ashamed hiring anyone like her. What is worse the management also didn't seem to care the boy was better at trying to defused the situation he apologized for her and she should have been the one to step and do that but cowardly stood my the fries laughing and grinning.hr said they were remake out order and would have it out ASAP.
Michelle
Michele Macko
I was unable to eat my crispy chicken wrap - the chicken was too hard to even bite into. And the whole thing wasn't even warmed up at all. First time I have ever been disappointed in an Arby's meal.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Greek Gyro, Beef 'N Cheddar, Curly Fries, Classic French Dip & Swiss
J Dubb
12/20/24. The young man at the register was very respectful and professional which is way more than can be said about the woman handing out food and barking orders while acting like a manager. I’m all about holding employees accountable and running a tight ship, however lecturing an employee loud enough for the dozen or so people in the restaurant to hear; not acceptable. Something as simple as not asking the customers if they want sauce when they order and inputting it through the register if they do. Probably better addressed quietly and with a much better tone during a break in the action rather calling them out in front of everyone. Maybe he did ask me, (he actually did, I changed my mind and wanted a couple horsey sauces in addition to my bronco berry sauce). Instead of looking like the almighty head woman in charge, I think I speak for everyone in the restaurant at the time when I say you looked more like the rear end of a donkey. All in all, if you can ignore/avoid this lady when you come in, it’s not bad. Clean, good food and everyone else was cordial. More stars if not for her.
Atmosphere: 3
Allie
I always make an online order and thr food is always ready and fresh. Also tastes delicious and not like it's been sitting there for 30min.
Overall the customer service was great, food was great. Staff was very nice, and understanding. We asked for a little bit of sauce, and they gave us more than we asked for. They went above and beyond!
Easily one of the worst experiences I’ve had and it involved one woman in particular. The people taking our order were kind & efficient, so I feel bad if that is someone they have to work under. She seemed to be the manager or whoever was in charge at this point in time. Not only was she rude to us but was extremely aggressive and belittling of the other staff as well. After getting my order wrong, I asked for the right item and she lectured me that I should have ordered the right item the first time. When I stated that I had ordered the correct item as I always have the same order, she rolled her eyes and walked away from me. I assumed she would come back with the corrected order. I waited an additional 10 minutes with no corrected order & went back up to ask. We were met aggressively with the same lecture, told we needed to get to the back of the line, demanding a receipt, and her once again walking away in a huff. A kind man working the front counter eventually came back and gave us the corrected item. Our friends that were with us also had an item missing from their order and when they went to get it corrected, the same lady aggressively demanded proof, rolled her eyes, and came back slamming the food on the counter. I would have given 1 star simply for her actions and behavior towards us, but only added another star because the rest of the staff seemed to be kind, helpful, and willing to correct our problems. I understand being busy and stressed, but there is never an excuse to treat customers or fellow staff like this.
Service: 1
Trinity Sego
Tonight I went into drive-tru to order my food got my food almost drove away before I noticed I didn't get my chicken. So I went back to drivetru only to be called a liar by the girl in the window and told in a very nasty way to get out of her window. I'll never go back to the Arby's again!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Roast Beef
Billie Knight
We stopped on our long drive home at a Loves truck stop. Wanting to get food we went to the Arby's next door. We were greeted right away and our order came out fairly fast. We didn't have time to dine in so we got it to go. They were out of Coke and Dr pepper. With no signs posted anywhere. Then we went next door to the Loves to try to fill our cups. They were out of carbonate. We finally get our food and all pile in the Tahoe again. We are on the interstate and begin to eat. The Turkey sandwich was hard and tasted funny. No ranch sauce. The others ordered roast beef sandwiches they complained about the cheese tasting funny. We were very disappointed in this Arby's. We have always loved Arby's and this was pathetic. I would not recommend eating there.
I would give it 5 stars on everything, but they don't have a ham and cheese sandwich. Otherwise, everything is fine.
Atmosphere: 5
Food: 4
Service: 5
James Slusher
I had to give it a star ,but not worth rating anything. They can't even get a beef and cheddar right. They said it's how they make it. Highly recommend no one to purchase anything from this place. I believe that the supervisor of this franchise should get out of the main headquarters and go retrain these employees on how to properly do the job correctly before they business gets a vert poorly review and has to close this place. I apologize for writing this, but Arby's needs to get in charge and handle this matter and not sit at headquarters and not take charge of this
Food: 1
Service: 1
Chris Finch
I ordered the 2 for 7 got the mozzarella sticks and chicken sandwich with potatoe cakes as soon I ordered it came right out when I got my food it was lukewarm so they gave me old food and put down fresh food and this is the reason I always pass this loves up I came here a long time ago and it was the same thing I'm just now writing a review
Atmosphere: 1
Food: 1
Service: 1
Sheryl Governale
Arbys fails to keep current 2 for 6 on the web site.
Atmosphere: 4
Food: 4
Service: 4
Herman Odell
I gf order 2 roast beef with mozzarella cheese with hot peppers and a chicken sandwich she made the biggest mistake she didn't check our order she got home and my 2 roast beef and cheese wasn't in the bag it was like a half sub with out cheese so I call and their were sorry to come back out and they will get my order correct so I had to drive back out there and got my order and the sandwich was. Cold and the cheese wasn't even melted
Always good food, always correct order, airways speedy service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel & Chocolate Cookie, Beef 'N Cheddar, Roast Beef
Went to Arby's at loves gas station February 11th 2025. The young lady (Bree) at drive thru has no customer service skills. All she said to us is May I take your order. We gave our order she took payment at window handed drink said nothing waited about 12 minutes for our food note no one else in drive thru or inside. When she came back to window with our food she handed to my husband by the side of the back and ripped and all the food bon the ground. She walked away you could hear her tell kitchen it happened again. She left us hanging didn't come back to the window tell us remaking the food nothing. I went into the store said your really going to leave us hanging us at the drive thru saying nothing what we supposed to pick up our food or what going on? One boy said she had to let the kitchen know so they could make again. I said I understand but she never said anything to me the customer just walked away left us setting there. Bree standing there grinning and smirking thinking it was funny. They said been having trouble with bags busting open that night. Told them having no problems getting it to the window or to the front desk the common denominator is Bree she is handing it to the customer from the side ripping the side out not the bottom of the bag. She still grinning and laughing causing this business money. The food dropping was not the issue things happen. The issue is Bree how she treated me the customer walking away then ginning and laughing about it all. This young lady has no business in customer service you should be ashamed hiring anyone like her. What is worse the management also didn't seem to care the boy was better at trying to defused the situation he apologized for her and she should have been the one to step and do that but cowardly stood my the fries laughing and grinning.hr said they were remake out order and would have it out ASAP.
Michelle
I was unable to eat my crispy chicken wrap - the chicken was too hard to even bite into. And the whole thing wasn't even warmed up at all. First time I have ever been disappointed in an Arby's meal.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Greek Gyro, Beef 'N Cheddar, Curly Fries, Classic French Dip & Swiss
12/20/24. The young man at the register was very respectful and professional which is way more than can be said about the woman handing out food and barking orders while acting like a manager. I’m all about holding employees accountable and running a tight ship, however lecturing an employee loud enough for the dozen or so people in the restaurant to hear; not acceptable. Something as simple as not asking the customers if they want sauce when they order and inputting it through the register if they do. Probably better addressed quietly and with a much better tone during a break in the action rather calling them out in front of everyone. Maybe he did ask me, (he actually did, I changed my mind and wanted a couple horsey sauces in addition to my bronco berry sauce). Instead of looking like the almighty head woman in charge, I think I speak for everyone in the restaurant at the time when I say you looked more like the rear end of a donkey. All in all, if you can ignore/avoid this lady when you come in, it’s not bad. Clean, good food and everyone else was cordial. More stars if not for her.
Atmosphere: 3
I always make an online order and thr food is always ready and fresh. Also tastes delicious and not like it's been sitting there for 30min.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef, Classic Roast Beef
Dirty restaurant and grumpy staff
Atmosphere: 2
Food: 2
Service: 2
Overall the customer service was great, food was great. Staff was very nice, and understanding. We asked for a little bit of sauce, and they gave us more than we asked for. They went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar, Curly Fries, Roast Beef, Classic Roast Beef
Easily one of the worst experiences I’ve had and it involved one woman in particular. The people taking our order were kind & efficient, so I feel bad if that is someone they have to work under. She seemed to be the manager or whoever was in charge at this point in time. Not only was she rude to us but was extremely aggressive and belittling of the other staff as well. After getting my order wrong, I asked for the right item and she lectured me that I should have ordered the right item the first time. When I stated that I had ordered the correct item as I always have the same order, she rolled her eyes and walked away from me. I assumed she would come back with the corrected order. I waited an additional 10 minutes with no corrected order & went back up to ask. We were met aggressively with the same lecture, told we needed to get to the back of the line, demanding a receipt, and her once again walking away in a huff. A kind man working the front counter eventually came back and gave us the corrected item. Our friends that were with us also had an item missing from their order and when they went to get it corrected, the same lady aggressively demanded proof, rolled her eyes, and came back slamming the food on the counter. I would have given 1 star simply for her actions and behavior towards us, but only added another star because the rest of the staff seemed to be kind, helpful, and willing to correct our problems. I understand being busy and stressed, but there is never an excuse to treat customers or fellow staff like this.
Service: 1
Tonight I went into drive-tru to order my food got my food almost drove away before I noticed I didn't get my chicken. So I went back to drivetru only to be called a liar by the girl in the window and told in a very nasty way to get out of her window. I'll never go back to the Arby's again!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Roast Beef
We stopped on our long drive home at a Loves truck stop. Wanting to get food we went to the Arby's next door. We were greeted right away and our order came out fairly fast. We didn't have time to dine in so we got it to go. They were out of Coke and Dr pepper. With no signs posted anywhere. Then we went next door to the Loves to try to fill our cups. They were out of carbonate. We finally get our food and all pile in the Tahoe again. We are on the interstate and begin to eat. The Turkey sandwich was hard and tasted funny. No ranch sauce. The others ordered roast beef sandwiches they complained about the cheese tasting funny. We were very disappointed in this Arby's. We have always loved Arby's and this was pathetic. I would not recommend eating there.
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
I would give it 5 stars on everything, but they don't have a ham and cheese sandwich. Otherwise, everything is fine.
Atmosphere: 5
Food: 4
Service: 5
I had to give it a star ,but not worth rating anything. They can't even get a beef and cheddar right. They said it's how they make it. Highly recommend no one to purchase anything from this place. I believe that the supervisor of this franchise should get out of the main headquarters and go retrain these employees on how to properly do the job correctly before they business gets a vert poorly review and has to close this place. I apologize for writing this, but Arby's needs to get in charge and handle this matter and not sit at headquarters and not take charge of this
Food: 1
Service: 1
I ordered the 2 for 7 got the mozzarella sticks and chicken sandwich with potatoe cakes as soon I ordered it came right out when I got my food it was lukewarm so they gave me old food and put down fresh food and this is the reason I always pass this loves up I came here a long time ago and it was the same thing I'm just now writing a review
Atmosphere: 1
Food: 1
Service: 1
Arbys fails to keep current 2 for 6 on the web site.
Atmosphere: 4
Food: 4
Service: 4
I gf order 2 roast beef with mozzarella cheese with hot peppers and a chicken sandwich she made the biggest mistake she didn't check our order she got home and my 2 roast beef and cheese wasn't in the bag it was like a half sub with out cheese so I call and their were sorry to come back out and they will get my order correct so I had to drive back out there and got my order and the sandwich was. Cold and the cheese wasn't even melted
Atmosphere: 1
Food: 1
Service: 1
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