I love Panera and each of their Restaurants are always about the same in Quality, taste, and the friendly environment. Panera always have experienced Managers with younger Leads, helping the work environment too.
Atmosphere: 5
Food: 5
Service: 5
Jesse
Guy at the register last night hates his job why hire people with bad attitudes get rid of people like that smh
Atmosphere: 5
Food: 2
Service: 1
Barbara Antrim
I will start with the employees were wonderful. I was greeted with a smile my order was taken, and there’s where everything went wrong. They were very busy no manager insight. And they have this system track your order on the computer. When you do and you question it, they tell you it means nothing. It’s just the way the computer looks but what it tells you is we received your order. We’re working on your order. We’re checking on your order and your order is ready people who came in after me and I watched them place their order at the counter they weren’t picking up something they previously ordered Their order went to the kitchen. It said we got your order and then we’re prepping your order and then their order came up. Mine sat there 22 minutes. I finally said I’ve had enough and I wanted to cancel my order they had to go in the back and get the manager Who was blatantly annoyed. She was not verbally rude however her attitude said that I was annoying her and that it was not their problem but mine I love the food at Panera, but I will not go back as for the next things that I will check take out and etc.. I never got that far. I canceled the order. I got a refund and I left. I was told to keep the cinnamon roll and the complementary birthday pastry that were already in my sack. I did offer them back when she refunded my check. She annoyed, waved me off, and went back to the back. She already commented that her staff was overworked over here in the kitchen that you had three people, but she did not stop to help them. I’ve run a restaurant before her job was right there to take care of those orders to help that overworked kitchen staff there should be nobody collecting unemployment or welfare with all the understaffing that I have seen in the last three days while I have been out
Atmosphere: 3
Food: 1
Service: 3
Dan Johnson
Nice, fresh food
Atmosphere: 5
Food: 5
Service: 5
Michael Danese
Really good
Atmosphere: 4
Food: 5
Service: 4
Issa Miraji
The menu was easy to read.
hien
The live music on weekends adds a fun touch to the dining experience.
Ryan Grover
The first issue this week happened when I placed a Rapid Pick-Up order that was supposed to be ready at 6:00 p.m. but wasn’t actually ready until 7:30 p.m.—a full hour and a half later.
The next morning, I placed another Rapid Pick-Up order. My order showed it was ready on the rapid shelf, but it wasn’t there. I ended up having to wait in line, which defeats the entire purpose of using Rapid Pick-Up. During this visit, a staff member also made a very concerning comment to a customer, saying she was “just wanting to die every day.” I reached out to management afterward to recommend a well-being check on employees, because that kind of statement signals a deeper issue that shouldn’t be ignored.
Most recently, I went back again and picked up an order off the Rapid Pick-Up shelf. The bread bowl for the onion soup was missing. When I asked at the counter, the employee insisted it had been packed and essentially implied we were lying. She even asked if she could search our Rapid Pick-Up bag. She then unpacked all of our food for five people across the counter, only to find the bread bowl had never been included. When I got home, I realized the bread bowl wasn’t even prepped for soup (the center wasn’t cut out) and the onion soup itself was the wrong size.
Needless to say, this Panera location needs a lot of work—both in customer service and in making sure employees have the support they clearly need.
Atmosphere: 2
Food: 4
Service: 1
nemo
Place is a complete joke who in the heck would pay $30 for a half a sandwich berry small cup of soup and a small bag of chips no thanks take it and shove it
Atmosphere: 4
Food: 1
Service: 3
J “J” Lee
Clean, nice people, manager shes cool, lots of Bible study and chess meet ups
We showed up near closing time, the restaurant was clean and the workers were super nice. That croissant bread is a game changer! My fiancee decided to order stuff to take to work the next day. I love it, thanks panera!
Atmosphere: 4
Food: 5
Service: 5
Shawna A.
they are not actually open till 9pm. We went in at 8:35 and they completely ignored us and kept cleaning and then when I asked if they were open, they said no and continued to ignore us like we weren’t standing there waiting to order. this was on May 5
Atmosphere: 1
Food: 1
Service: 1
Donna Pettijohn
Had to wait to get the bagel toasted with all the meals being prepared , which must be a recent change. The bagel was squished longways and I said this is not a good looking bagel. The lady just looked at me and turned away. Coffee was excellent but won’t go back unless I hear the service has gotten better.
Atmosphere: 4
Food: 2
Service: 3
Jennifer Giamelle
The Chipotle Avocado Sandwich!! 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Mac \u0026 Cheese
Neelam Rana
Really bad experience today for a rapid pick up order. The order was not processed correctly and the manager along with the cashier had no customer service skills. I have been a long time customer but the service provided today was totally unacceptable. Happy to share details if another manager/ owner wants to follow-up on the experience.
I love Panera and each of their Restaurants are always about the same in Quality, taste, and the friendly environment. Panera always have experienced Managers with younger Leads, helping the work environment too.
Atmosphere: 5
Food: 5
Service: 5
Guy at the register last night hates his job why hire people with bad attitudes get rid of people like that smh
Atmosphere: 5
Food: 2
Service: 1
I will start with the employees were wonderful. I was greeted with a smile my order was taken, and there’s where everything went wrong. They were very busy no manager insight. And they have this system track your order on the computer. When you do and you question it, they tell you it means nothing. It’s just the way the computer looks but what it tells you is we received your order. We’re working on your order. We’re checking on your order and your order is ready people who came in after me and I watched them place their order at the counter they weren’t picking up something they previously ordered Their order went to the kitchen. It said we got your order and then we’re prepping your order and then their order came up. Mine sat there 22 minutes. I finally said I’ve had enough and I wanted to cancel my order they had to go in the back and get the manager Who was blatantly annoyed. She was not verbally rude however her attitude said that I was annoying her and that it was not their problem but mine I love the food at Panera, but I will not go back as for the next things that I will check take out and etc.. I never got that far. I canceled the order. I got a refund and I left. I was told to keep the cinnamon roll and the complementary birthday pastry that were already in my sack. I did offer them back when she refunded my check. She annoyed, waved me off, and went back to the back. She already commented that her staff was overworked over here in the kitchen that you had three people, but she did not stop to help them. I’ve run a restaurant before her job was right there to take care of those orders to help that overworked kitchen staff there should be nobody collecting unemployment or welfare with all the understaffing that I have seen in the last three days while I have been out
Atmosphere: 3
Food: 1
Service: 3
Nice, fresh food
Atmosphere: 5
Food: 5
Service: 5
Really good
Atmosphere: 4
Food: 5
Service: 4
The menu was easy to read.
The live music on weekends adds a fun touch to the dining experience.
The first issue this week happened when I placed a Rapid Pick-Up order that was supposed to be ready at 6:00 p.m. but wasn’t actually ready until 7:30 p.m.—a full hour and a half later.
The next morning, I placed another Rapid Pick-Up order. My order showed it was ready on the rapid shelf, but it wasn’t there. I ended up having to wait in line, which defeats the entire purpose of using Rapid Pick-Up. During this visit, a staff member also made a very concerning comment to a customer, saying she was “just wanting to die every day.” I reached out to management afterward to recommend a well-being check on employees, because that kind of statement signals a deeper issue that shouldn’t be ignored.
Most recently, I went back again and picked up an order off the Rapid Pick-Up shelf. The bread bowl for the onion soup was missing. When I asked at the counter, the employee insisted it had been packed and essentially implied we were lying. She even asked if she could search our Rapid Pick-Up bag. She then unpacked all of our food for five people across the counter, only to find the bread bowl had never been included. When I got home, I realized the bread bowl wasn’t even prepped for soup (the center wasn’t cut out) and the onion soup itself was the wrong size.
Needless to say, this Panera location needs a lot of work—both in customer service and in making sure employees have the support they clearly need.
Atmosphere: 2
Food: 4
Service: 1
Place is a complete joke who in the heck would pay $30 for a half a sandwich berry small cup of soup and a small bag of chips no thanks take it and shove it
Atmosphere: 4
Food: 1
Service: 3
Clean, nice people, manager shes cool, lots of Bible study and chess meet ups
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
We showed up near closing time, the restaurant was clean and the workers were super nice. That croissant bread is a game changer! My fiancee decided to order stuff to take to work the next day. I love it, thanks panera!
Atmosphere: 4
Food: 5
Service: 5
they are not actually open till 9pm. We went in at 8:35 and they completely ignored us and kept cleaning and then when I asked if they were open, they said no and continued to ignore us like we weren’t standing there waiting to order. this was on May 5
Atmosphere: 1
Food: 1
Service: 1
Had to wait to get the bagel toasted with all the meals being prepared , which must be a recent change. The bagel was squished longways and I said this is not a good looking bagel. The lady just looked at me and turned away. Coffee was excellent but won’t go back unless I hear the service has gotten better.
Atmosphere: 4
Food: 2
Service: 3
The Chipotle Avocado Sandwich!! 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Mac \u0026 Cheese
Really bad experience today for a rapid pick up order. The order was not processed correctly and the manager along with the cashier had no customer service skills.
I have been a long time customer but the service provided today was totally unacceptable. Happy to share details if another manager/ owner wants to follow-up on the experience.
Service: 1
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