The girls that were there, had a terrible attitude. This was our first time taking my kids here bcs we always go to Ted Drews and Froyo. I have two kids and kids will sometimes not able to make quick decisions bcs of all the diff flavors ur offering. Well, the older female employee had am attitude and was annoyed by my kids taking a bit to decide. This is a terrible customer service and she needs to be trained how to offer a customer service bcs customer service is not just taking the order. Especially when kids involved. I was here 11/05/24 around 250 to 3 pm. I was very disappointed with the way we were treated.
Atmosphere: 1
Food: 1
Service: 1
Anthony Pashia
The girl working was super helpful and nice, especially with my 6 year old who was visiting for his first time. Made our day
Atmosphere: 5
Food: 5
Service: 5
Billi Jo
My all-time favorite ice cream is Baskin-Robbins chocolate chip. This visit I ordered a chocolate chip cookie dough ice cream pizza. It is a cookie cake topped with ice cream. The kids love these. They come in a variety of flavors. On this visit, I found out they are moving across the street to a larger location where they will have a drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scoop Sundae, Chocolate Chip Cookie Dough Polar Pizza, Oreo Cookies 'N Cream Polar Pizza, Single Warm Cookie Ice Cream Sandwich, Very Berry Strawberry, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
Rachel Sage
The Beach Day ice cream is so adorable and delicious, highly recommend it. The two workers were very nice and helpful, store was clean. The store is very small but they have a sign saying they are moving to a building across the street so hopefully that will be bigger.
Atmosphere: 5
Food: 5
Service: 5
Nicoleas “Nicky” Yowell
I knew that it's been white since last time in 1996 and in North County.
Atmosphere: 4
Food: 4
Service: 4
megan dyob
To the brunette working Thursday 6/13/24 at 11:15am off Baptist church road.. (11730 Baptist Church Rd Saint Louis, MO 63128)
To say I have never experienced something so irrational and with lack of empathy is an understatement. First let me start by saying I brought in my twins, toddlers, at nap time after pulling them out of camp. They had a horrible day and I was trying to turn it around.
The lady that first helped us blonde, was kind she got the kids a few samples.. the kids were so irate and tiered and just really hard to get to make decisions. It was rough and after about 5 minutes my son said he really just wanted a cone. We were trying to figure out sprinkles and which one they each preferred. It was crazy how long it took but I channeled Jesus. And then when one had made a choice I decided to get my daughter what she wanted while my son still had a meltdown. I then told the lady I wanted a cotton candy icecream with the mixed pink sprinkle cone. And she goes very coldly "you can't have that one, that's not how it works" we went back and forth as she explained the two to the left of it had to be sold first. There was only one rainbow one, it was in the front. So again I said, this one is in front it is first. I told her "I've really had to deal with a lot with them deciding what they want, can you just work with me?" She was insanely rude to the point I just wanted my kid to have what she decided on. I reached to grab it and said I just want to buy this can we make that happen? And she then said "don't you dare reach your hands back here (it was on top of the case mind you) now I'm ringing you up for that cone and you're paying for it and I'm not serving you" I then raised my eyebrows channeled some more Jesus.. and took a deep breath: I went to the register and set it down. And then said "actually we are leaving" she said some crass comments and I said to her "you obviously don't have kids" she then yelled at me some more.. I took a deep breath and said "I forgive you"
Why have options for customers they can't pick? If you can only serve one cone in order in the case. Then just make one type of cone. Why tease kids with the idea they can pick one.This is the last time we will ever set foot in a Baskin- Robbin's. I hope that young lady gets some healing, I hope she had a good therapy session today with me and my kids taking out her life issues on us. And you know what happened to the cone I wanted to buy? She threw it angrily into the trash can instead of me buying it, oh yes she won for sure...we went across the plaza to cold stone and had an incredible service with a lady with 5 daughters who before I even asked for a second cup, split the ice cream for my kids.(cold stone photo receipt of happy kids)
UPDATE: the owner contacted me and explained her employee had 7 miscarriages. While I do feel bad for her, I myself have had a miscarriage, and I struggled for a year with even being around other kids.. I don't think her taking it out on me was fair. I suggest anyone with kids go to cold stone. We get weekly ice cream after soccer games and will never be back to baskin-robbins. The lack of accountability from the employee and the owner was really disappointing.
Caitlyn
I got the blue monster ice cream cake from this location and we were honestly keeping our expectations very low but wow it looked even better than the picture on the website! I keep opening the freezer to look at how cute it is and I tasted a little bit of the icing and it was great too!
Food: 5
Service: 5
Eren Tugluer (APerson_)
Firstly, the ice cream was amazing it tasted like heaven. I would recommend the pink bubblegum. Secondly, the workers were FINE they didn't stand out at all it just seemed like they wanted to do their job and get out. Lastly, the atmosphere was meh. It was kind of dirty and packed. Which is especially a problem for such a small shop. Other than that, pretty good. 7/10
I've ordered many custom cakes online, this was my first from this location. The cake was perfect, the associates working were very nice, and the store was cleaner than the Ladue Baskin Robbins, much to my surprise. I do wish there were still Baskin Robbins on Manchester, but since they've closed this is probably going to be my new go to for ice cream cakes. ?
Atmosphere: 5
Food: 5
Service: 5
Search For The Truth
Good vibes
Kiara Wallace
Came in today and was helped by Katie! She was so sweet and made the experience fun for me and my family!
First United Methodist Church Durant-Caddo
they were friendly and quick. we came with a group of 20 teenagers and had us in and out. fantastic!
Ally Diekmann
My fiancé and I swung by here for milkshakes tonight. There were three employees working. Well, one was working, the two others, I am not sure what they were doing. The employee that helped us also helped the mom and son in front of us. We stood there waiting for over 4 minutes before that ONE employee helped us. While we waited to be helped, about 15 more people walked in, and it was a hot mess! No one knew where to stand or if anyone had been helped. Those two employees literally did nothing, UNTIL that one employee finished with the mom and son. As we walked up to order, the two other employees took all the customers' orders. The service we did receive was excellent!!! I feel so bad that ONE employee has to work so hard to and still have to share her tips. She deserves a raise and a vacation as well as true teamwork with coworkers that would work!!!
Workers are always kind, ice cream is good 👍😊
The girls that were there, had a terrible attitude. This was our first time taking my kids here bcs we always go to Ted Drews and Froyo. I have two kids and kids will sometimes not able to make quick decisions bcs of all the diff flavors ur offering. Well, the older female employee had am attitude and was annoyed by my kids taking a bit to decide. This is a terrible customer service and she needs to be trained how to offer a customer service bcs customer service is not just taking the order. Especially when kids involved. I was here 11/05/24 around 250 to 3 pm. I was very disappointed with the way we were treated.
Atmosphere: 1
Food: 1
Service: 1
The girl working was super helpful and nice, especially with my 6 year old who was visiting for his first time. Made our day
Atmosphere: 5
Food: 5
Service: 5
My all-time favorite ice cream is Baskin-Robbins chocolate chip. This visit I ordered a chocolate chip cookie dough ice cream pizza. It is a cookie cake topped with ice cream. The kids love these. They come in a variety of flavors. On this visit, I found out they are moving across the street to a larger location where they will have a drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scoop Sundae, Chocolate Chip Cookie Dough Polar Pizza, Oreo Cookies 'N Cream Polar Pizza, Single Warm Cookie Ice Cream Sandwich, Very Berry Strawberry, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
The Beach Day ice cream is so adorable and delicious, highly recommend it. The two workers were very nice and helpful, store was clean. The store is very small but they have a sign saying they are moving to a building across the street so hopefully that will be bigger.
Atmosphere: 5
Food: 5
Service: 5
I knew that it's been white since last time in 1996 and in North County.
Atmosphere: 4
Food: 4
Service: 4
To the brunette working Thursday 6/13/24 at 11:15am off Baptist church road.. (11730 Baptist Church Rd
Saint Louis, MO 63128)
To say I have never experienced something so irrational and with lack of empathy is an understatement. First let me start by saying I brought in my twins, toddlers, at nap time after pulling them out of camp. They had a horrible day and I was trying to turn it around.
The lady that first helped us blonde, was kind she got the kids a few samples.. the kids were so irate and tiered and just really hard to get to make decisions. It was rough and after about 5 minutes my son said he really just wanted a cone. We were trying to figure out sprinkles and which one they each preferred. It was crazy how long it took but I channeled Jesus. And then when one had made a choice I decided to get my daughter what she wanted while my son still had a meltdown. I then told the lady I wanted a cotton candy icecream with the mixed pink sprinkle cone. And she goes very coldly "you can't have that one, that's not how it works" we went back and forth as she explained the two to the left of it had to be sold first. There was only one rainbow one, it was in the front. So again I said, this one is in front it is first. I told her "I've really had to deal with a lot with them deciding what they want, can you just work with me?" She was insanely rude to the point I just wanted my kid to have what she decided on. I reached to grab it and said I just want to buy this can we make that happen? And she then said "don't you dare reach your hands back here (it was on top of the case mind you) now I'm ringing you up for that cone and you're paying for it and I'm not serving you" I then raised my eyebrows channeled some more Jesus.. and took a deep breath: I went to the register and set it down. And then said "actually we are leaving" she said some crass comments and I said to her "you obviously don't have kids" she then yelled at me some more.. I took a deep breath and said "I forgive you"
Why have options for customers they can't pick? If you can only serve one cone in order in the case. Then just make one type of cone. Why tease kids with the idea they can pick one.This is the last time we will ever set foot in a Baskin- Robbin's. I hope that young lady gets some healing, I hope she had a good therapy session today with me and my kids taking out her life issues on us. And you know what happened to the cone I wanted to buy? She threw it angrily into the trash can instead of me buying it, oh yes she won for sure...we went across the plaza to cold stone and had an incredible service with a lady with 5 daughters who before I even asked for a second cup, split the ice cream for my kids.(cold stone photo receipt of happy kids)
UPDATE: the owner contacted me and explained her employee had 7 miscarriages. While I do feel bad for her, I myself have had a miscarriage, and I struggled for a year with even being around other kids.. I don't think her taking it out on me was fair. I suggest anyone with kids go to cold stone. We get weekly ice cream after soccer games and will never be back to baskin-robbins. The lack of accountability from the employee and the owner was really disappointing.
I got the blue monster ice cream cake from this location and we were honestly keeping our expectations very low but wow it looked even better than the picture on the website! I keep opening the freezer to look at how cute it is and I tasted a little bit of the icing and it was great too!
Food: 5
Service: 5
Firstly, the ice cream was amazing it tasted like heaven. I would recommend the pink bubblegum. Secondly, the workers were FINE they didn't stand out at all it just seemed like they wanted to do their job and get out. Lastly, the atmosphere was meh. It was kind of dirty and packed. Which is especially a problem for such a small shop. Other than that, pretty good. 7/10
Atmosphere: 3
Food: 5
Service: 4
Good vibes
Restaurantji Recommends
I've ordered many custom cakes online, this was my first from this location. The cake was perfect, the associates working were very nice, and the store was cleaner than the Ladue Baskin Robbins, much to my surprise. I do wish there were still Baskin Robbins on Manchester, but since they've closed this is probably going to be my new go to for ice cream cakes. ?
Atmosphere: 5
Food: 5
Service: 5
Good vibes
Came in today and was helped by Katie! She was so sweet and made the experience fun for me and my family!
they were friendly and quick. we came with a group of 20 teenagers and had us in and out. fantastic!
My fiancé and I swung by here for milkshakes tonight. There were three employees working. Well, one was working, the two others, I am not sure what they were doing. The employee that helped us also helped the mom and son in front of us. We stood there waiting for over 4 minutes before that ONE employee helped us. While we waited to be helped, about 15 more people walked in, and it was a hot mess! No one knew where to stand or if anyone had been helped. Those two employees literally did nothing, UNTIL that one employee finished with the mom and son. As we walked up to order, the two other employees took all the customers' orders.
The service we did receive was excellent!!! I feel so bad that ONE employee has to work so hard to and still have to share her tips. She deserves a raise and a vacation as well as true teamwork with coworkers that would work!!!
Atmosphere: 2
Food: 5
Service: 1
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