I am a huge fan of Chipotle! I Love the menu…but the service I received today was below average. Not every employee should be customer-facing nor knows how to work with the public. That’s understood. But you can’t ask people to pay these prices and then serve them bad attitude. I watched as this cashier repeatedly put customer's rexipts into their drinking cup after handling money. My receipt does not belong in my drinking cup. It belongs in my hand. Cleanliness and sanitation should be top priority in a restaurant... After I received my drinking cup (that this cashier put my receipt in) I kindly asked her 'Can I have a cup that Does NOT have a receipt in it?' ... The staff laughed... Not sure why they laughed... Then I watched as this same cashier put the receipts of other customers in their cups right behind me. She put the receipt in the cups and slides the bags to the customer, as if to say move on... Aside from handled receipts in our drinking cups being unsanitary it comes off as rude and impersonal... What kind of manger hires people like this and doesn't train them? I don't say fire her. But I do say teach her better customer service etiquette.... or give her a position that is not customer-facing.
Atmosphere: 1
Food: 4
Service: 1
E C
If I could give 0 stars I would, they are SOOO rude, they throw your food in the bag and walk away, give you attitude, there’s flies everywhere and it’s so dirty…how have they not been reported to the health department
Atmosphere: 1
Food: 1
Service: 1
Charles Bates Sr
Food was good
Salim Salazar
I just don’t understand who’s in charge of the hiring here. The staff has terrible attitudes, they don’t want to serve, and act annoyed at simple requests. They even slammed my food on the plate, and when I asked for tortillas on the side, they didn’t bother to put them in the bag. They barely gave me any meat, yet still charged me for double meat! On top of that, the whole place is dirty and unorganized. Honestly, I don’t even know why I kept coming back—this was definitely the last time!
Atmosphere: 1
Food: 1
Service: 1
Taneshia Williams
Rude customer service and always out of main proteins 4-5 hrs before closing . Store employees encouraged me to go to a different location because I didn't want chicken . I prefer steak they serve steak and wanted me to wait 15mins I said that's fine I'll wait . Server proceeds to tell me it will be a few hours before the steak is cooked . Encouraged me to go to a different location for steak .
Atmosphere: 1
Food: 1
Service: 1
Tyler B
The staff is rude
Atmosphere: 1
Food: 1
Service: 1
Angela Basler
I ordered online for pickup and received an email confirmation with a 6 digit number/order confirmation. Upon arrival for pickup I stated that I had a pickup and my name and was asked for my order confirmation. I showed the email and code and was told “that’s not what it normally looks like” - as if I didn’t really have an order?? But yet my name and the same 6 digit # was the same on the bag sticker and my email….the employee seemed confused and unsure if this was my order.
Atmosphere: 3
Food: 5
Service: 5
Angelizm
Hardworking crew that isn’t afraid to load up your bowl! (Unlike other locations where they skimp on food as if it’s coming out of their pay!) I’ll definitely come back to the University City location! (FYI, the lunch rush here is real on weekdays! But it’s worth it for fast, fresh & healthy food!)
Atmosphere: 5
Food: 5
Service: 5
Ayden Lounsbury
Poor service. Placed a mobile order and got a message that it was completed, it was not. Only after I went to the cashier did they put my order in the queue. Waited another 15 minutes.
Atmosphere: 1
Food: 3
Service: 1
cristian Arango
Everytime I come to this location the entire staff is always rude, moody, and not one smile in sight. Worst atmosphere. Try hiring people who want to work.
Lot is pitch dark. Sign is not on. Drive at your own risk. No one up front knows how to communicate. No salad dressing for my salad. Total disappointment.
Atmosphere: 1
Food: 2
Service: 1
Chris Matlock
I understand this is a “Fast Food” establishment but don’t hurry and push someone to get an order through. Then get an attitude when you ask for extra meat. Sorry but half a ladle of meat should not be considered appropriate. Not one smile. I will never come back to this location.
Atmosphere: 3
Food: 1
Service: 1
Jasmine
The worst customer service ever!!!! The store was packed and we all stood there for 20 mins watching the employees walk back and forth. NO "hello" NO " how can I help you" nothing. After our food was made well all stood at the register for another 30 mins waiting on whomever was on the register. When she finally got to the register she had the NASTIEST attitude! I live across the street from this location, but I promise I will drive across town from now on. Just RUDE!!!!! Cost to much to have to deal with nastiness?
Atmosphere: 1
Food: 3
Service: 1
Scotti Iman
Person before the cashier commented on how disgusting my order looked to them. If wasn’t very hungry, I would have left. Won’t be visiting this location again.
Atmosphere: 1
Food: 3
Service: 1
Charlotte Jackson
Shout out to the staff, tonight!!! They are crowded as ever but you can't tell. They are moving that line like Chick-fil-A. Lol ? Thank you so much for the wonderful service and great food. Happy Halloween!!!
I am a huge fan of Chipotle! I Love the menu…but the service I received today was below average. Not every employee should be customer-facing nor knows how to work with the public. That’s understood. But you can’t ask people to pay these prices and then serve them bad attitude. I watched as this cashier repeatedly put customer's rexipts into their drinking cup after handling money. My receipt does not belong in my drinking cup. It belongs in my hand. Cleanliness and sanitation should be top priority in a restaurant... After I received my drinking cup (that this cashier put my receipt in) I kindly asked her 'Can I have a cup that Does NOT have a receipt in it?' ... The staff laughed... Not sure why they laughed... Then I watched as this same cashier put the receipts of other customers in their cups right behind me. She put the receipt in the cups and slides the bags to the customer, as if to say move on... Aside from handled receipts in our drinking cups being unsanitary it comes off as rude and impersonal... What kind of manger hires people like this and doesn't train them? I don't say fire her. But I do say teach her better customer service etiquette.... or give her a position that is not customer-facing.
Atmosphere: 1
Food: 4
Service: 1
If I could give 0 stars I would, they are SOOO rude, they throw your food in the bag and walk away, give you attitude, there’s flies everywhere and it’s so dirty…how have they not been reported to the health department
Atmosphere: 1
Food: 1
Service: 1
Food was good
I just don’t understand who’s in charge of the hiring here. The staff has terrible attitudes, they don’t want to serve, and act annoyed at simple requests. They even slammed my food on the plate, and when I asked for tortillas on the side, they didn’t bother to put them in the bag. They barely gave me any meat, yet still charged me for double meat! On top of that, the whole place is dirty and unorganized. Honestly, I don’t even know why I kept coming back—this was definitely the last time!
Atmosphere: 1
Food: 1
Service: 1
Rude customer service and always out of main proteins 4-5 hrs before closing . Store employees encouraged me to go to a different location because I didn't want chicken . I prefer steak they serve steak and wanted me to wait 15mins I said that's fine I'll wait . Server proceeds to tell me it will be a few hours before the steak is cooked . Encouraged me to go to a different location for steak .
Atmosphere: 1
Food: 1
Service: 1
The staff is rude
Atmosphere: 1
Food: 1
Service: 1
I ordered online for pickup and received an email confirmation with a 6 digit number/order confirmation. Upon arrival for pickup I stated that I had a pickup and my name and was asked for my order confirmation. I showed the email and code and was told “that’s not what it normally looks like” - as if I didn’t really have an order?? But yet my name and the same 6 digit # was the same on the bag sticker and my email….the employee seemed confused and unsure if this was my order.
Atmosphere: 3
Food: 5
Service: 5
Hardworking crew that isn’t afraid to load up your bowl! (Unlike other locations where they skimp on food as if it’s coming out of their pay!) I’ll definitely come back to the University City location! (FYI, the lunch rush here is real on weekdays! But it’s worth it for fast, fresh & healthy food!)
Atmosphere: 5
Food: 5
Service: 5
Poor service. Placed a mobile order and got a message that it was completed, it was not. Only after I went to the cashier did they put my order in the queue. Waited another 15 minutes.
Atmosphere: 1
Food: 3
Service: 1
Everytime I come to this location the entire staff is always rude, moody, and not one smile in sight. Worst atmosphere. Try hiring people who want to work.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Lot is pitch dark. Sign is not on. Drive at your own risk. No one up front knows how to communicate. No salad dressing for my salad. Total disappointment.
Atmosphere: 1
Food: 2
Service: 1
I understand this is a “Fast Food” establishment but don’t hurry and push someone to get an order through. Then get an attitude when you ask for extra meat. Sorry but half a ladle of meat should not be considered appropriate. Not one smile. I will never come back to this location.
Atmosphere: 3
Food: 1
Service: 1
The worst customer service ever!!!! The store was packed and we all stood there for 20 mins watching the employees walk back and forth. NO "hello" NO " how can I help you" nothing. After our food was made well all stood at the register for another 30 mins waiting on whomever was on the register. When she finally got to the register she had the NASTIEST attitude! I live across the street from this location, but I promise I will drive across town from now on. Just RUDE!!!!! Cost to much to have to deal with nastiness?
Atmosphere: 1
Food: 3
Service: 1
Person before the cashier commented on how disgusting my order looked to them. If wasn’t very hungry, I would have left. Won’t be visiting this location again.
Atmosphere: 1
Food: 3
Service: 1
Shout out to the staff, tonight!!! They are crowded as ever but you can't tell. They are moving that line like Chick-fil-A. Lol ? Thank you so much for the wonderful service and great food. Happy Halloween!!!
Atmosphere: 5
Food: 5
Service: 5
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