Coffee Culture/Cookie Hustle

Excellent staff and the coffee beans and cookies are 🔥

Atmosphere: 4

Food: 5

Service: 4

I had a great experience the first time I visited Coffee Culture’s store, which is why I decided to hire their mobile coffee truck for a Valentine’s Day event in my neighborhood. Unfortunately, my experience with the mobile service was extremely disappointing.

The evening before my event—scheduled for Thursday, February 13th from 7-9 AM—I received an email at 5:26 PM informing me that they had to cancel due to frozen pipes. This was less than 13 hours’ notice and after business hours, making it impossible to find a replacement. I immediately replied and asked them to call me, but I received no response. The next morning—just four minutes before my event was originally supposed to start—they sent a text confirming the issue.

My biggest frustration is that if their pipes were frozen at 5:26 PM, they were likely frozen earlier in the day, and I should have been notified much sooner via a phone call rather than a last-minute email. I had spent the morning making 50 calls to invite neighbors, only to have to turn around and call them all again to cancel. It was a waste of time, and I was left scrambling with no alternatives.

When I finally spoke with someone, they apologized but offered no solutions. I asked about receiving a credit, considering my positive experience in the shop but terrible experience with the truck. Despite reaching out multiple times, I have yet to hear from a manager or the owner.

The coffee in-store was good, but the customer service and communication from the mobile team were UNACCEPTABLE. As a business owner, I expect professionalism, and unfortunately, they did not deliver.

Please see my response to your response:

Thank you for your response. I want to make it very clear that my intention was never to damage your business or be unfair in any way. I know firsthand the challenges of running a small business, and I truly appreciate the hard work you and your team put in.

My concern was never about getting anything for free—I thoroughly enjoyed my experience inside your shop, and my issue was solely with the handling of the mobile truck cancellation. I was never informed that freezing temperatures could impact the espresso machine, only that cancellations would happen due to snow or icy road conditions. The lack of timely communication made it incredibly difficult for me to notify the 60+ people I had invited, which put me in a stressful position. I reached out immediately after receiving the cancellation notice, requested a phone call, and did not receive one. The morning of the event I received a text message—after I had to follow up multiple times.

I understand that weather-related issues are unpredictable, but I believe proactive and clear communication is key in any customer service industry. My reason for wanting to speak with you directly was not all about getting a discount, but rather to provide feedback on how the situation was handled. I had hoped for an open conversation about improving communication in the future.

I truly respect small businesses and the effort it takes to run one successfully. I hope you can understand that my frustration stemmed from the process, not from a desire to be unreasonable or harm your business. I wish you all the best moving forward.

Atmosphere: 3

Food: 3

I've been to this location a couple times. The staff has always been incredibly friendly. I recently had their brioche cinnamon roll and it was great! I'm not sure of the roast of espresso they use but it does seem to be a bit weak. Any iced drink I've ordered has tasted a bit watered down. It's such a great local place to visit but I'm just not a huge fan of their espresso.

Atmosphere: 4

Food: 3

Service: 5

Awesome drinks and Belgian waffles! ???

Kid-friendliness: They have a little table for toddlers with play coffee stuff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Dough & Coconut Sweet

Love the cookies! They never disappoint! Will definitely be back ?

Atmosphere: 5

Food: 5

Service: 5

The staff is LOVELY and the cookies are DELICIOUS, highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie

Such a cute place. Everything we've tried so far has been amazing.

Atmosphere: 5

Food: 5

Service: 5

Not sure

Lily the barista was patient and informative. The coffee and cooke were delicious, if it wasn't so far away I would be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie

Best Cold Brew in town!

The owner is a rude, sad excuse of a small business owner. Poor placement for a coffee shop, lived in the area all my life without even knowing it was there. If you want good coffee you’ve got better luck going somewhere else in the area ?

Atmosphere: 1

Food: 1

Service: 1

10/10 would drink again ??

Atmosphere: 5

Food: 5

Service: 5

Got an iced chai and it tasted extremely watered down. Hours are also unfortunate because of how early they close

I have never been disappointed with Coffee Culture/Cookie Hustle! I love their coffee and lotus drinks! The cookies are so good they should be illegal. The most recent one-star review is obviously written by someone affiliated with the new Scooters- just look at his profile. Ridiculous. Support local- don’t be petty. And be prepared to need to do jumping jacks because Cookie Hustle cookies are irresistible!

Atmosphere: 5

Food: 5

Service: 5

Delicious and great vibes

Atmosphere: 5

Food: 5

Service: 5