May 23, 2025
16:00 hrs
Dear Andy,
I wanted to take a moment of your time to describe my experience at your place of business, Crown Candy.
On May 23, 2025 around 4pm, I placed an order to go for pickup. The order consisted of an egg salad sandwich, strawberry banana shake, an order of chili mac and a chocolate banana malt.
Upon my arrival at Crown Candy I was met by an unknown female employee from behind the counter. She greeted me and asked where me and my friend J.D would like to sit.
I advised her I had placed an order for pickup a little while ago, however since there were many open seats and I had the time I asked her if it would it be ok to eat in instead of to go. She said of course no problem let me just see if your order has been boxed to go already, please have a seat wherever you want.
We sat at an open seat, and then a few moments later heard a loud voice from behind the cash register yell out across the restaurant, “ hey you gotta pay, you gotta pay first” This he quickly repeated again as he looked at me.
This person was later I.D as employee Joe X.
I found this to be rude and embarrassing as if I wasn’t going to pay. Note I was in a police uniform and so was my associate, both whom have patronized this establishment many times before.
I quickly went to Joe X and paid for the food. Joe X grabbed my boxed food and put it on or table and walked off.
He never offered a plate, bowl, utensils or anything else as he walked away.
Looking at the food I thought how are we supposed to eat this. I got the attention of a passing waitress and simply asked for a bowl, plate and some silverware.
I saw the owner Andy working behind the counter he sees me makes eye contact and motioned to Joe X to our table.
Joe X comes over grabs the chili mac box with the chili dripping out of the bottom of it, and says loudly “ don’t ever do this again, don’t do it, don’t just sit down we have customers here!
Speaking of customers the people next to us looked as shocked as I must have looked by the volume, tone body language from this scolding.
Joe X returned with the chili mac in a bowl and said I spiced it up a bit for you. Odd to say and the least to say to a customer, don’t you think.
JD took one bite and said, wow I can’t eat this.
I found the experience very poor and the service especially this employee very rude and unprofessional.
Knowing you for may years I wanted to reach out to you, Andy first, as a professional courteousey rather than immediately posting one star on social media. I know you value your customers and take pride in your family business. I would hope you would speak to this employee and remind him that each customer deserves respect.
I will await your response.
Sincerely,
J. C.
Follow-up
Well I did get a phone response, not from Andy the owner however instead regrettably from the cashier Joe X who told me Andy had forward the message to him.
In a nut shell it was all our fault. He admitted that Andy saw there was a problem and instead of addressing it motioned him to go to our table. Joe X said if we would have picked a seat near the register and counter he would of brought us some silverware and waited on us. He said the yelling across the restaurant was just a culture thing. Also he thought we said we were ok with eating out of the cardboard box. In the end there was no apologies just excuses. I replied to Joe X with a suggestion that he had an opportunity to up sell, perhaps by bringing our food on transfer dishes, with utensils and ask if we wanted anything else before he closed out our bill.
It was very lame that the owner did not personally reach out, after all it is his business and the buck stops there and so does mine as we will not return. Guess we will just add this to the bucket list. (trash) Times are tough money is tight, and there are plenty of other family owned businesses to patronize.
This once bright star establishment gets a generous 1 fallen star!
JC
Mark Correira
Finally found time to stop in for lunch.
Great Ruben sandwich.
Quick service.
Reasonable prices.
Still empty booths at 12:30.
Get out and get in to support this historic landmark.
YUM!
Mike Ruffino
On October 16th I brought my parents and girlfriend for her birthday. The gentleman who came out and tone us to line up before entering was totally rude to us.
Barb Handing
Get the BLT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt
Jeffrey Straw
I'm a southern boy raving about this northern eatery. The nostalgia, the atmosphere, the staff, and above all, the malts and menu! Please go here. But be ready to wait. The place is medium large and always packed. Full house! That speaks volumes!! Delicious, absolutely delicious!
Atmosphere: 5
Food: 5
Service: 5
Jean Daugherty
Wonderful in every way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Salad Sandwich
Bee Brooks
Always great staff and food when Igo here! That Heart Stopper BLT tho.... WILL NOT DISAPPOINT (NEVER)!! Chili and the big cheese were also good, just had them both of these for the first time. Don't forget to grab a shake/malt! BLT and butterscotch malt are my usuals!
One of the oldest establishments in St. Louis! The BLT is crazy. I'm pretty sure they use a whole pack of bacon on it. Perfect for sharing. I also suggest getting a malt shake to pair with your food.
I LOVE BLACK WALNUT ICECREAM.. THEM WALNUTS TASTE LIKE THE WALNUTS THAT WE EAT 50 YEARS AGO FROM OUR TREES!!! I GET A 1/2 GALLON BUCKET FOR MYSELF.. AND U CANT BEAT THE
Atmosphere: 5
Food: 5
Service: 5
Lamon Pickens
The Black Jellybeans didn't taste the same, something was changed ..
Atmosphere: 5
Food: 3
Service: 5
PET
Food is good but really priced high. The last time we got chocolates, it wasn't as fresh as it used to be.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Mac, Rueben Sandwich
Florrene Jones
AH-MAZING BLT ❤️ I literally had to smash it down because it was too big..lol..not complaining though.. that's a good thing.. nicely delivered and presented..chips inside is a plus 😋 I'm definitely returning soon..I have pics but don't see an option to post them.. Wonderful Job Crown Candy..Hey..I have leftovers.. it was so much..greatful🙏🏾
BLT …. Need I say more ? Highly recommend.
May 23, 2025 16:00 hrs Dear Andy, I wanted to take a moment of your time to describe my experience at your place of business, Crown Candy. On May 23, 2025 around 4pm, I placed an order to go for pickup. The order consisted of an egg salad sandwich, strawberry banana shake, an order of chili mac and a chocolate banana malt. Upon my arrival at Crown Candy I was met by an unknown female employee from behind the counter. She greeted me and asked where me and my friend J.D would like to sit. I advised her I had placed an order for pickup a little while ago, however since there were many open seats and I had the time I asked her if it would it be ok to eat in instead of to go. She said of course no problem let me just see if your order has been boxed to go already, please have a seat wherever you want. We sat at an open seat, and then a few moments later heard a loud voice from behind the cash register yell out across the restaurant, “ hey you gotta pay, you gotta pay first” This he quickly repeated again as he looked at me. This person was later I.D as employee Joe X. I found this to be rude and embarrassing as if I wasn’t going to pay. Note I was in a police uniform and so was my associate, both whom have patronized this establishment many times before. I quickly went to Joe X and paid for the food. Joe X grabbed my boxed food and put it on or table and walked off. He never offered a plate, bowl, utensils or anything else as he walked away. Looking at the food I thought how are we supposed to eat this. I got the attention of a passing waitress and simply asked for a bowl, plate and some silverware. I saw the owner Andy working behind the counter he sees me makes eye contact and motioned to Joe X to our table. Joe X comes over grabs the chili mac box with the chili dripping out of the bottom of it, and says loudly “ don’t ever do this again, don’t do it, don’t just sit down we have customers here! Speaking of customers the people next to us looked as shocked as I must have looked by the volume, tone body language from this scolding. Joe X returned with the chili mac in a bowl and said I spiced it up a bit for you. Odd to say and the least to say to a customer, don’t you think. JD took one bite and said, wow I can’t eat this. I found the experience very poor and the service especially this employee very rude and unprofessional. Knowing you for may years I wanted to reach out to you, Andy first, as a professional courteousey rather than immediately posting one star on social media. I know you value your customers and take pride in your family business. I would hope you would speak to this employee and remind him that each customer deserves respect. I will await your response. Sincerely, J. C. Follow-up Well I did get a phone response, not from Andy the owner however instead regrettably from the cashier Joe X who told me Andy had forward the message to him. In a nut shell it was all our fault. He admitted that Andy saw there was a problem and instead of addressing it motioned him to go to our table. Joe X said if we would have picked a seat near the register and counter he would of brought us some silverware and waited on us. He said the yelling across the restaurant was just a culture thing. Also he thought we said we were ok with eating out of the cardboard box. In the end there was no apologies just excuses. I replied to Joe X with a suggestion that he had an opportunity to up sell, perhaps by bringing our food on transfer dishes, with utensils and ask if we wanted anything else before he closed out our bill. It was very lame that the owner did not personally reach out, after all it is his business and the buck stops there and so does mine as we will not return. Guess we will just add this to the bucket list. (trash) Times are tough money is tight, and there are plenty of other family owned businesses to patronize. This once bright star establishment gets a generous 1 fallen star! JC
Finally found time to stop in for lunch. Great Ruben sandwich. Quick service. Reasonable prices. Still empty booths at 12:30. Get out and get in to support this historic landmark. YUM!
On October 16th I brought my parents and girlfriend for her birthday. The gentleman who came out and tone us to line up before entering was totally rude to us.
Get the BLT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt
I'm a southern boy raving about this northern eatery. The nostalgia, the atmosphere, the staff, and above all, the malts and menu! Please go here. But be ready to wait. The place is medium large and always packed. Full house! That speaks volumes!! Delicious, absolutely delicious!
Atmosphere: 5
Food: 5
Service: 5
Wonderful in every way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Salad Sandwich
Always great staff and food when Igo here! That Heart Stopper BLT tho.... WILL NOT DISAPPOINT (NEVER)!! Chili and the big cheese were also good, just had them both of these for the first time. Don't forget to grab a shake/malt! BLT and butterscotch malt are my usuals!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Heart Stopping blt Sandwich, Butterscotch
A must experience. So unique, so fun. Best BLT in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt, Heart Stopping blt Sandwich
One of the oldest establishments in St. Louis! The BLT is crazy. I'm pretty sure they use a whole pack of bacon on it. Perfect for sharing. I also suggest getting a malt shake to pair with your food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I LOVE BLACK WALNUT ICECREAM..
THEM WALNUTS TASTE LIKE THE WALNUTS THAT WE EAT 50 YEARS AGO FROM OUR TREES!!!
I GET A 1/2 GALLON BUCKET FOR MYSELF..
AND U CANT BEAT THE
Atmosphere: 5
Food: 5
Service: 5
The Black Jellybeans didn't taste the same, something was changed ..
Atmosphere: 5
Food: 3
Service: 5
Food is good but really priced high. The last time we got chocolates, it wasn't as fresh as it used to be.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Mac, Rueben Sandwich
AH-MAZING BLT ❤️ I literally had to smash it down because it was too big..lol..not complaining though.. that's a good thing.. nicely delivered and presented..chips inside is a plus 😋 I'm definitely returning soon..I have pics but don't see an option to post them.. Wonderful Job Crown Candy..Hey..I have leftovers.. it was so much..greatful🙏🏾
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: blt, Roast Beef Sandwich, Heart Stopping blt Sandwich, blt Sandwich, Hot Fudge, Chicken Salad, Turkey Bacon Melt, Turkey Sandwich
A STL staple for sure. Go. Do the shake challenge.
Atmosphere: 5
Food: 5
Service: 5
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