Firehouse Subs Hampton Village

We just were in the Hampton village location but a month ago and the service was really good how can you put your workers out a job do you know there's not that many places around there for people to eat shame on you people you can't think of your worker that's sad

Atmosphere: 4

Food: 4

Service: 4

I wish the floor was mopped.

Wheelchair accessibility: There is wheelchair access close to the entrance.

Atmosphere: 1

Food: 5

Service: 2

Recommended dishes: Italian, Hero

How are you guys going to shut down the store and not alert ANY employees??? Very unprofessional…

Atmosphere: 1

Food: 1

Service: 1

Store is permanently closed

Atmosphere: 2

Food: 2

Service: 2

Gave us the completely wrong order. We ordered 4 subs and all 4 came out wrong - we only found out after bringing the to-go order home. Don’t know how they could mess it up since we were the only customers inside. Won’t be coming again.

Atmosphere: 3

Food: 2

Service: 2

Gave us the completely wrong order. We ordered 4 subs and all 4 came out wrong - we only found out after bringing the to-go order home. Don’t know how they could mess it up since we were the only customers inside. Won’t be coming again.

Atmosphere: 3

Food: 2

Service: 2

We ordered online 2/7/24 and when we went to pickup there was only one employee in the whole store and a bunch of people waiting. At some point they just walked off and never returned so everyone started leaving. Honestly not too mad at this point, it’s hard to get staffing and if I were the only one there I would probably leave to. We went somewhere else and figured we would just ask for help online and get a refund, no big deal. I have spoken numerous times to Firehouse customer support and while they have been apologetic they have been incredibly unhelpful. They said that there is nothing they can to but at some point the store will contact me and they can’t guarantee when that will be. I’m very disappointed in how this is being handled.

Atmosphere: 1

Food: 1

Service: 1

Didn't wash hands they where sitting down cursing each other out

Atmosphere: 1

Hate to pile on the bad reviews but, folks beware. It takes an hour or more to get a sandwhich from here. Get something from nearby it will be much faster.

Ordered online on February 23rd. I get there they don't have the meat I ordered but they had a substitute they didn't have the sauce that came on the sandwich or the the toppings. I refused the sandwich. I have been trying to get a refund for a sandwich I did not accept. I've never been called, contacted or anything. I have called the customer service number several times to no avail.

Eric was very kind and professional. This is the second time I've been to this location where he is working by himself please get him some help.

Atmosphere: 5

Food: 5

Service: 5

This was my first time and last time here. The food was not that great. The prices are ridiculous for the quality of the food. Not impressed. Kids working here. Not listening when the order was made. Left off key ingredients from the sandwich. Save your money go someplace else.

Atmosphere: 2

Food: 2

Service: 2

They were out of stuff at 4 pm . The resturant looked kinda dirty compared to what I usually see at firehouse.

Atmosphere: 2

Food: 3

Service: 2

This was my first time and the guy working there was really nice. The sandwiches were great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

I ordered macaroni and cheese a large meatball sub and Doritos it was way overpriced and the meatballs were gross it's about double the price you would pay at Subway and subways quality is much better I don't think I will ever eat here again I'm almost disgusted with the amount I paid and the quality I received. update I tried them again and this time it was incredible the food was amazing it was fresh you can tell that use great ingredients it was a total one-eighty from the time before much much improved.

Atmosphere: 4

Food: 1

Service: 3