Everytime I come here they mess something up and the closing early after handing out all bad orders is insane
Amari' Cunningham
The customer service and speed was immaculate!
Atmosphere: 5
Food: 5
Service: 5
Martha Beard
Thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Destiny Blanks
First I walking to the establishment. The vibe was completely off. I waited 15 minutes before someone took my order and the person that was making my sandwich had open wounds and Band-Aids that were not covered and didn’t wear gloves as he wiped his nose. OK, wait wait wait wait as well as they never follow your customization. I will make sure to tell all my friends never to eat at this restaurant. They should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Travon “Tray” Mallory
The brand may be known for their delicious, hot subs, but this location’s crew is cold. The staff was so unwelcoming, I didn’t even know if they noticed me walking in - until they cussed out the customer after me. I also didn’t see any hairnets or gloves, which was alarming too!
Atmosphere: 1
Food: 3
Service: 1
Sweet And Sour
Went here for lunch. There were only three customers in the store when we walked in and by the time we went to order we were the only people in there. We waited thirty minutes in total for our food. We waited at the counter to be helped, and we were the only people in line, and we waited about ten minutes for someone to take our order DESPITE there being three workers. The worker who took our order stopped in the middle of our order to talk to someone who walked i and text on his phone. Then we proceeded to wait about twenty minutes for two sandwiches to get done. The sandwiches were okay, but one of them had like several handfuls of jalapeños, which we had to remove since it was way too much. Also, their drink machine was mostly out of syrup so drink options were limited. One sandwich was delicious and the restrooms were fine, not clean but not dirty either. For thirty minutes, i would rather go to a sit down restaurant and i recommend the same to anyone wanting food from here.
Atmosphere: 2
Food: 3
Service: 1
Gelasia Kidd
The girl with the red hair was the only one doing any work
Keisha Russell
Goodbye subway! Your subs are played out. Hello Firehouse, I wish I had tried you sooner. I didn't come three days on a row🤭 Don't tell my husband. Your sandwiches are delicious and fresh. We have tried the turkey bacon ranch, the Italian and the meatball sub. 🔥🤤
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cookie, Turkey Bacon Ranch
Birk E
Placed an order online and it was not fulfilled because this location closed early.
I ordered this one through food service! I haven’t had Firehouse in a good while I decided to order the new zesty garlic sub with the hot spicy sauce was good! And the steak and cheese sub both subs was delicious and I appreciate The Firehouse crew of carefully protecting food items when delivery service are involved. No complaints. I found a new sub place way better than subway!! My new friend Firehouse Sub. You can check the video review on facebook at Djstatic St. Louis or YouTube at DjStatic’s playhouse.
Atmosphere: 3
Food: 4
Service: 4
Alejandro Pereira
The only bad Firehouse subs I have been into, chilli, sandwich and au jus not heated properly, some parts were cold…..
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Firehouse Chili
Michael Freeman Sr
Found hair on my sandwich and on the pickle.
Atmosphere: 2
Food: 1
Service: 1
Brandi Pearson
I just left there and they told me they were closed. Mind you. They do t close u til 9 pm. I won’t be back.
Service: 1
Markadyn Washington
My wife and I recently visited this fantastic location. The manager and staff are incredibly friendly and deserve a perfect 10-star rating. Even the gentleman at the cash register took the time to ask me how to spell my complicated name, which most people assume is spelled incorrectly.
Kid-friendliness: Very welcoming environment. Kids would enjoy it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Grilled Cheddar Cheese, Spicy Cajun Chicken, Firehouse Chili
Open sign for s li and flashing. No ne home. Boo
Everytime I come here they mess something up and the closing early after handing out all bad orders is insane
The customer service and speed was immaculate!
Atmosphere: 5
Food: 5
Service: 5
Thumbs up!
Atmosphere: 5
Food: 5
Service: 5
First I walking to the establishment. The vibe was completely off. I waited 15 minutes before someone took my order and the person that was making my sandwich had open wounds and Band-Aids that were not covered and didn’t wear gloves as he wiped his nose. OK, wait wait wait wait as well as they never follow your customization. I will make sure to tell all my friends never to eat at this restaurant. They should be shut down.
Atmosphere: 1
Food: 1
Service: 1
The brand may be known for their delicious, hot subs, but this location’s crew is cold. The staff was so unwelcoming, I didn’t even know if they noticed me walking in - until they cussed out the customer after me. I also didn’t see any hairnets or gloves, which was alarming too!
Atmosphere: 1
Food: 3
Service: 1
Went here for lunch. There were only three customers in the store when we walked in and by the time we went to order we were the only people in there. We waited thirty minutes in total for our food. We waited at the counter to be helped, and we were the only people in line, and we waited about ten minutes for someone to take our order DESPITE there being three workers. The worker who took our order stopped in the middle of our order to talk to someone who walked i and text on his phone. Then we proceeded to wait about twenty minutes for two sandwiches to get done. The sandwiches were okay, but one of them had like several handfuls of jalapeños, which we had to remove since it was way too much. Also, their drink machine was mostly out of syrup so drink options were limited. One sandwich was delicious and the restrooms were fine, not clean but not dirty either. For thirty minutes, i would rather go to a sit down restaurant and i recommend the same to anyone wanting food from here.
Atmosphere: 2
Food: 3
Service: 1
The girl with the red hair was the only one doing any work
Goodbye subway! Your subs are played out. Hello Firehouse, I wish I had tried you sooner. I didn't come three days on a row🤭 Don't tell my husband. Your sandwiches are delicious and fresh. We have tried the turkey bacon ranch, the Italian and the meatball sub. 🔥🤤
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cookie, Turkey Bacon Ranch
Placed an order online and it was not fulfilled because this location closed early.
Never received a response when I contacted them.
Restaurantji Recommends
I ordered this one through food service! I haven’t had Firehouse in a good while I decided to order the new zesty garlic sub with the hot spicy sauce was good! And the steak and cheese sub both subs was delicious and I appreciate The Firehouse crew of carefully protecting food items when delivery service are involved. No complaints. I found a new sub place way better than subway!! My new friend Firehouse Sub. You can check the video review on facebook at Djstatic St. Louis or YouTube at DjStatic’s playhouse.
Atmosphere: 3
Food: 4
Service: 4
The only bad Firehouse subs I have been into, chilli, sandwich and au jus not heated properly, some parts were cold…..
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Firehouse Chili
Found hair on my sandwich and on the pickle.
Atmosphere: 2
Food: 1
Service: 1
I just left there and they told me they were closed. Mind you. They do t close u til 9 pm. I won’t be back.
Service: 1
My wife and I recently visited this fantastic location. The manager and staff are incredibly friendly and deserve a perfect 10-star rating. Even the gentleman at the cash register took the time to ask me how to spell my complicated name, which most people assume is spelled incorrectly.
Kid-friendliness: Very welcoming environment. Kids would enjoy it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Grilled Cheddar Cheese, Spicy Cajun Chicken, Firehouse Chili
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