Fortel's Pizza Den

7932 MacKenzie Rd, St. Louis
(314) 353-2360

Recent Reviews

Sylvia Evans

Good food. Local business. Kinda pricey.Kid-friendliness: Game room on siteWheelchair accessibility: Accessible parking and ramps available

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

michael maas

They don’t have a negative or a zero so a one is it. I stopped going because of the service or lack of but decided to try again after two years. Ordered a salad, breadsticks and pizza at 547. It was minimal capacity when we arrived due to a downpour. We sat down and after 20 minutes people started coming in. About the fifth person sat down and then they got up to get sodas and came back to a salad and breadsticks. They were confused and my girlfriend and myself knew that was our salad and breadsticks so she went up to the front to talk to the guy that was the manager on duty. He said he would take care of it.Forward another 20 minutes and the salad comes. Mostly lettuce and a few veggies. Salad we ate but continued observing everyone that came in after getting there food. Girlfriend again went up to talk to the MOD and at that time the couple that sat by us told me that they witnessed the first encounter at the front and witnessed after my girlfriend left the MOD go back and make out salad with his bare hands. Once they had told me that I then went and confronted the MOD who admitted doing it because he wanted to rush the process. No GLOVES!! He is the one manning the front and answer phones , taking money and cards!I went back to my seat and had to calm down and waited for Shannon the manager .Now forward to after that and now being 639. Finally got breadsticks . 54 minutes later .Waited until 7 and no pizza so a third time had to go up and was told the pizza was in the oven.Finally at 717 we got pizza . And hour and a half later .My girlfriend then again went to see where Susan was and the MOD at the front desk that told her he told her but she was the one manning the oven and couldn’t make her come out. He did refund the salad but he said he couldn’t do anything else cause he wasn’t the manager just the manager on duty that actually didn’t work at that location and hasn’t for over two years .Shannon unfortunately you’re a coward and knew of an issue and wouldn’t address or discuss anything. That’s not a manager. You’re a business that is in a customer facing and you failed! This won’t go anywhere and I’m sure Shannon is most likely a repeat offender of this.This was not only a horrible experience that could have been maybe turned around but the health violation infraction is the concern! Unfortunately I won’t step foot in either location again.

Atmosphere: 2

Food: 1

Service: 1

Maureen Bauer

Food was very good! Owner was super friendly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza, Pepperoni Pizza, Cheese Sticks

Lee Niemann

Great pizzà

Atmosphere: 5

Food: 5

Service: 5

Neal Kern

The Shelly's pizza is my favorite. The atmosphere is what you would hope for in a great pizzeria !

Atmosphere: 5

Food: 5

Service: 5

Adam Miller

I picked up dinner with the wife Sunday evening - placed our fairly large order online and ended up getting there about twenty minutes before it was supposed to be ready.The staff took great care of us - we grabbed a drink while they finished up the order (which they did in record time) and then they kept it in the warm & cooling boxes until we finished up!Food was awesome, service was awesome - no complaints!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

Alison Myrabo

Toasted ravioli was very good!Vegetarian options: All veggie pizza was delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza, Large Veggie Salad

Chuck Martin

I've normally had their pizza, which is always good. Tried a pasta dish this time and was a bit disappointed. It wasn't bad, by any means, just not all that great, either.

Atmosphere: 4

Food: 4

Service: 5

Nicholas Pierce

Little on the pricy side but the food was fantastic. Definitely worth it.Parking: Normal parking lot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lover’S Deluxe, Pepperoni Pizza

Matt Cross

Use to like this pizza but it seems the sause has gotten so sweet. Still good but not a top 5 for me close 8 or 9 on my pizza list.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Sausage, Pizza

Dan Ryder

Out of 18 wings we bought 2 were definitely not done gave them to the owner said they were good enough to eat which they weren't, we should have took a picture will not be back....

Food: 1

pokemon is cool

Great food fast friendly

Atmosphere: 5

Food: 5

Service: 5

Anthony R

Went for a kids birthday party. I didn't eat, but the kids sure seemed to enjoy the pizza.The service and atmosphere is friendly and fun. Could use a better variety of arcade games, but it was sufficient for kids under 5.Kid-friendliness: Pretty friendly for toddlers, but more oriented towards adolescents.

Atmosphere: 4

Service: 5

Recommended dishes: Pizza

Diane Brussel

We did carry out pick up. 3 pizza's cost us $79.00. Just way too pricey for us. Won't be back there!

Atmosphere: 1

Food: 3

Service: 3

aj lampert

The lunch special here is absolutely awesome!I got toasted ravs with a salad and their house italian dressing is the BEST!I've tried their pasta and that was pretty good too.We went on the day it was snowing a LOT. cars were stuck on the street and sliding , my brakes & tires wouldn't cooperate.The lady at the counter who took our orders and gave us our food was EXTREMELY rude & rushing us to give her our order. She had an attitude that was uncalled for. I heard her complain because the "boys" working weren't coming in / asking if they had to come in. I almost crashed multiple times and had to drive at 20 mph on the high way right after I left so, I don't think she needed an attitude over them not risking their lives and cars for a job!!! One of the highways was completely closed off. It baffles me that the customers get treated like this and that they care more about their business than the life of their employees. I understand being under pressure because it's only 1 or 2 people working and a lunch rush but, it's extremely wrong to take it out on your customers, especially loyal customers! My table almost left because of the rude environment. Please do better -Kid-friendliness: They have a neat arcade room.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Toasted Ravioli

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