Food is fine, the big issue is the service. The teenage boys in the back did nothing but talk while one older man was running the entire restaurant.
Service: 1
Steven Kirkman
Employees did not speak. Even when spoken to. They didn’t even acknowledge that we were standing inside. I will not go back to this location and spend a dime.
Atmosphere: 1
Service: 1
Valerie “Missy” Shands Manning
Never had such bad service at a JJs before, ever - and it's repeatedly like that. We usually drive through and still have issues.
This last incident was the final straw. After waiting 10 minutes in the drive through with one car in front of us and none after to pick up one sandwich we ended up leaving. They didn't even apologize when I knocked on the window and said to cancel our order due to the excessively long wait... At each visit I'm repeatedly told that they did not staff enough people. After reading other reviews I do think there were occasions where we were charged more than we should have been, which is apparently a known issue at this location. We will be visiting another location in the future.
Atmosphere: 1
Food: 4
Service: 1
Marie Herbert’s
I get the lunch rush happens but we preordered our food but when we picked up our food they were super unfriendly and just making sandwiches not giving us the time of day. Plus one of our sandwiches were wrong
Atmosphere: 1
Food: 1
Service: 1
sydney shaver
EVERYTIME THE DRIVER WITH THE GUY DRIVER WITH THE BLONDE HAIR HE STEALS PETTY DOLLARS OFF OF MY CARD AT THE END OF THE DAY I WOULD NOT RECOMMEND THIS LOCATION. He just hung up on me because i told him he overdrafted my card for a petty dollar INSTEAD OF TEXTING OR CALKING WHEN HE’S IN FRONT WITH MY ORDER FOR A CASH TIP. Instead he leaves my food in customer service and charges my card when he pleases when I just called he hung up on me I tried calling back and he’s answering and hanging up VERY UNPROFESSIONAL WILL NEVER TIP AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Faith Morgan
I am struggling right now. I order from this location A LOT.
My last 4 orders have been weirdly off - nothing overly big but just little points of service or quality that keep showing themselves. I understand it is first world problem. •At some point they started adding so much ice that my soda is completely watered down by the time I get it, and I don’t drink it fast, so I end up drinking watered down syrup or throwing it away, no straw, no napkins - it now makes more sense to just go down to vending machine. Last week I ordered an unwich and it was a single leaf of lettuce, it was basically a meat roll. Today all of the things with the drink, the straw, the napkins - I even made sure again that the napkin but was toggle and added - no ice to my name and the delivery instructions and then the pickle was weird with a super rubbery (almost dried out skin that was re hydrated).
I talk to the driver and he is always helpful and I end up settling that it is a one off.. I just think that at this point it is becoming the norm.
When they are on they are on but when they are off it feels way too far off. This is my call to action - please find consistency I love having a jimmy John’s near me.
Anna Stetzel
Would give zero stars if possible. The workers were very rude and there was hair and lint on the bottom of my unwitch as if it had been dropped on the ground or something. Very gross, I’ll just go to the Baptist church location next time.
Kim Schmitt
This is the absolutely slowest JJ’s in all of America. Don’t order from here for delivery unless you have well over an hour to wait. Waiting in line also takes forever.
Bridget Griffin
Yesterday I placed an online order at the Jimmy John’s in Sunset Hills, MO. It never showed. Tried calling multiple times to only get hung up on. Manager never acknowledged me over the phone, she literally handed the phone to the driver when I was finally able to get through. The driver argued with me that he delivered it. What he did was drop my order off somewhere else and dropped someone else’s order off at my location. They refused to give me a refund and still never acknowledged the driver’s error. After much arguing, I was told I would receive a refund. I have yet to see it hit my acct. I never received my food and they never picked up the wrong order. I have never in my 60 years had such bad service. Oh wait, I received NO SERVICE at all!! And so far I haven’t received a refund either. The owner needs to get a handle on the employees there! I deleted my acct online and will never do business with Jimmy John’s again. NEVER. Beware this location to others in the area.
Heather Anderson
The tom turkey on wheat is the best sandwich in the world addJimmy pepper sauce oil and vinegar and pickles It's my favorite lunch
Online says they open till 9 and then went to pick it up says they close at 8 and won’t refund.
Atmosphere: 1
Service: 1
Rachel Goodman
Just want to say.. good thing I like avocado. And good thing I asked for extra napkins.. had to take off half the toppings just to be eatable. Workers were obviously aggravated.. seemed annoyed when I asked to put my number in for rewards , responded with “yep, yep” before I could even finish my question…
Atmosphere: 1
Food: 1
Service: 1
Janine Turnbull
The lady at the register was very nice. The lady making the sandwich was very snobbish, I was letting them know how great the food was and she dirty looked me. Looking over her glasses very rude.
Atmosphere: 3
Food: 5
Service: 3
Ashley Fleming
Tabitha the manager she says was very rude to me and was not able to help me with my food. I asked her for corporate number and she refused to give it to me.
Service: 1
Callie Hill
Hair right when I opened up. It's like they didn't have eyes. Disgusting. Was not freaky fast either.
Food is fine, the big issue is the service.
The teenage boys in the back did nothing but talk while one older man was running the entire restaurant.
Service: 1
Employees did not speak. Even when spoken to. They didn’t even acknowledge that we were standing inside. I will not go back to this location and spend a dime.
Atmosphere: 1
Service: 1
Never had such bad service at a JJs before, ever - and it's repeatedly like that. We usually drive through and still have issues.
This last incident was the final straw. After waiting 10 minutes in the drive through with one car in front of us and none after to pick up one sandwich we ended up leaving. They didn't even apologize when I knocked on the window and said to cancel our order due to the excessively long wait... At each visit I'm repeatedly told that they did not staff enough people. After reading other reviews I do think there were occasions where we were charged more than we should have been, which is apparently a known issue at this location. We will be visiting another location in the future.
Atmosphere: 1
Food: 4
Service: 1
I get the lunch rush happens but we preordered our food but when we picked up our food they were super unfriendly and just making sandwiches not giving us the time of day. Plus one of our sandwiches were wrong
Atmosphere: 1
Food: 1
Service: 1
EVERYTIME THE DRIVER WITH THE GUY DRIVER WITH THE BLONDE HAIR HE STEALS PETTY DOLLARS OFF OF MY CARD AT THE END OF THE DAY I WOULD NOT RECOMMEND THIS LOCATION. He just hung up on me because i told him he overdrafted my card for a petty dollar INSTEAD OF TEXTING OR CALKING WHEN HE’S IN FRONT WITH MY ORDER FOR A CASH TIP. Instead he leaves my food in customer service and charges my card when he pleases when I just called he hung up on me I tried calling back and he’s answering and hanging up VERY UNPROFESSIONAL WILL NEVER TIP AGAIN.
Atmosphere: 1
Food: 1
Service: 1
I am struggling right now. I order from this location A LOT.
My last 4 orders have been weirdly off - nothing overly big but just little points of service or quality that keep showing themselves. I understand it is first world problem.
•At some point they started adding so much ice that my soda is completely watered down by the time I get it, and I don’t drink it fast, so I end up drinking watered down syrup or throwing it away, no straw, no napkins - it now makes more sense to just go down to vending machine. Last week I ordered an unwich and it was a single leaf of lettuce, it was basically a meat roll. Today all of the things with the drink, the straw, the napkins - I even made sure again that the napkin but was toggle and added - no ice to my name and the delivery instructions and then the pickle was weird with a super rubbery (almost dried out skin that was re hydrated).
I talk to the driver and he is always helpful and I end up settling that it is a one off.. I just think that at this point it is becoming the norm.
When they are on they are on but when they are off it feels way too far off. This is my call to action - please find consistency I love having a jimmy John’s near me.
Would give zero stars if possible. The workers were very rude and there was hair and lint on the bottom of my unwitch as if it had been dropped on the ground or something. Very gross, I’ll just go to the Baptist church location next time.
This is the absolutely slowest JJ’s in all of America. Don’t order from here for delivery unless you have well over an hour to wait. Waiting in line also takes forever.
Yesterday I placed an online order at the Jimmy John’s in Sunset Hills, MO. It never showed. Tried calling multiple times to only get hung up on. Manager never acknowledged me over the phone, she literally handed the phone to the driver when I was finally able to get through. The driver argued with me that he delivered it. What he did was drop my order off somewhere else and dropped someone else’s order off at my location. They refused to give me a refund and still never acknowledged the driver’s error. After much arguing, I was told I would receive a refund. I have yet to see it hit my acct. I never received my food and they never picked up the wrong order. I have never in my 60 years had such bad service. Oh wait, I received NO SERVICE at all!! And so far I haven’t received a refund either. The owner needs to get a handle on the employees there! I deleted my acct online and will never do business with Jimmy John’s again. NEVER. Beware this location to others in the area.
The tom turkey on wheat is the best sandwich in the world addJimmy pepper sauce oil and vinegar and pickles It's my favorite lunch
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Online says they open till 9 and then went to pick it up says they close at 8 and won’t refund.
Atmosphere: 1
Service: 1
Just want to say.. good thing I like avocado. And good thing I asked for extra napkins.. had to take off half the toppings just to be eatable. Workers were obviously aggravated.. seemed annoyed when I asked to put my number in for rewards , responded with “yep, yep” before I could even finish my question…
Atmosphere: 1
Food: 1
Service: 1
The lady at the register was very nice. The lady making the sandwich was very snobbish, I was letting them know how great the food was and she dirty looked me. Looking over her glasses very rude.
Atmosphere: 3
Food: 5
Service: 3
Tabitha the manager she says was very rude to me and was not able to help me with my food. I asked her for corporate number and she refused to give it to me.
Service: 1
Hair right when I opened up. It's like they didn't have eyes. Disgusting. Was not freaky fast either.
Atmosphere: 1
Food: 1
Service: 2
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