With the cost of sandwiches and fees you pay to have them delivered, you'd at least have the expectation of a good sandwich. No. There was ONE thin slice of meat on our toasted sandwiches! 30 bucks for bread, veggies, and one slice of meat. Terrible!
Food: 2
Erin Thero
I’m only 3 bites in to the Hot Ham & 3 Cheese Melt & oh my YUM! Everyone working was so kind & this sandwich was made with care!
Store is very clean & organized as well!
Atmosphere: 5
Food: 5
Service: 5
Jodi Mcintosh
I placed an online order for a toasted sandwich and paid $5 for delivery. I always tip my driver in cash, but this experience was frustrating. Unfortunately, the experience was very disappointing. The delivery time kept getting pushed back—from 11:45 to noon, then 12:15, and finally 12:58—while online it showed the order was being delivered by someone on a bike.
When I called the store to check, I learned they now use Uber drivers instead of their own delivery staff. The employee offered to either refund my money or remake the sandwich—but could not guarantee if or when someone would pick it up. The interaction was not friendly and came across as rude.
Overall, the service was confusing and disappointing, and the store staff were unhelpful in providing a timely solution. If you cannot ensure delivery, it should not be offered as a service, and I don’t think it’s appropriate to call yourselves “freaky fast.” I’m saddened that what should have been a simple lunch turned into such a stressful experience, and I hope the store can improve their delivery process for the future.
Atmosphere: 1
Food: 1
Service: 1
Basil Qaisee
Ordered a big John with additions in the photo and instead received the basic sandwich.
Food: 1
Jason
Standard Jimmy John's
Atmosphere: 3
Food: 3
Service: 4
Julisa Velez
Customer service is awful, they seemed confused. They are kinda passive aggressive and definitely not friendly. I paid $3.50 for a potato salad that they forgot to add. Would recommend trying a different Jimmy John's. The size of the side does not match the price.
Atmosphere: 1
Food: 3
Service: 1
A I
Amazing staff an atmosphere
Atmosphere: 5
Food: 5
Service: 5
Anthony mcfadden
I came in store to buy two loaves of bread. And they said they have no bread. I could literally see the bread on the cart. Why lie???
Atmosphere: 1
Food: 1
Service: 1
Zakary Markus
I was double charged for my 2 sandwiches, the cashier said it was her error and it would fall off my charges within 2 weeks. We waited and it did not. I addressed it w the store manager and he called his gm and they said they would call me tomorrow... when they have time. no accountability.poor service and basically theft. The manager completely blames the gm. Update.. gm stated they would have to discuss it w the owner.. ultimately hung up on me. Im sure the owner will just give me the run around and say they have to call their spouse or maybe jimmy john himself
Service: 1
Nate Benz
I don’t know how many times I’ve had my vito ruined cause of the mayo. The Vito does not come with mayo. I repeat the Vito does not come with mayo. I just got two and they are covered and I cannot eat it… well I’m gonna eat it but I’m not gonna enjoy it. I forgot to add in the notes no mayo but I shouldn’t have to! Please make Vito sandwich training mandatory. That is my rant, Thanks for reading.
Employees never seem to do instructions correctly as if they cannot read or listen. Either they don't read the instructions or don't listen & don't ring it up correctly. I should get the service and food that I've paid for.
Atmosphere: 1
Food: 3
Service: 1
Kristen Lynch
When you spend over $2 to add bacon which is already a little pricey and then don’t recieve the bacon you ordered is a little frustrating.
Update: did reach out and offered and apology with reward so I do appreciate the effort there- so updating to higher review! The wrap I got last time with my reward was made quickly and correctly and was delicious! Thanks!
Atmosphere: 5
Food: 3
Service: 4
Bryan Dressel
They made the sandwiches so quick they were done before I paid.
Atmosphere: 5
Food: 5
Service: 5
Anna Michelle
I tried the toasted Italian club and it was delicious! Very friendly girls working and explained there was more ham and bacon on it . You definitely need to try it.
Atmosphere: 5
Food: 5
Service: 5
Darren Pilch
Fast service, good food, clean establishment. Next time I'm working in this area I'll be getting lunch there again.
With the cost of sandwiches and fees you pay to have them delivered, you'd at least have the expectation of a good sandwich. No. There was ONE thin slice of meat on our toasted sandwiches! 30 bucks for bread, veggies, and one slice of meat. Terrible!
Food: 2
I’m only 3 bites in to the Hot Ham & 3 Cheese Melt & oh my YUM!
Everyone working was so kind & this sandwich was made with care!
Store is very clean & organized as well!
Atmosphere: 5
Food: 5
Service: 5
I placed an online order for a toasted sandwich and paid $5 for delivery. I always tip my driver in cash, but this experience was frustrating. Unfortunately, the experience was very disappointing. The delivery time kept getting pushed back—from 11:45 to noon, then 12:15, and finally 12:58—while online it showed the order was being delivered by someone on a bike.
When I called the store to check, I learned they now use Uber drivers instead of their own delivery staff. The employee offered to either refund my money or remake the sandwich—but could not guarantee if or when someone would pick it up. The interaction was not friendly and came across as rude.
Overall, the service was confusing and disappointing, and the store staff were unhelpful in providing a timely solution. If you cannot ensure delivery, it should not be offered as a service, and I don’t think it’s appropriate to call yourselves “freaky fast.” I’m saddened that what should have been a simple lunch turned into such a stressful experience, and I hope the store can improve their delivery process for the future.
Atmosphere: 1
Food: 1
Service: 1
Ordered a big John with additions in the photo and instead received the basic sandwich.
Food: 1
Standard Jimmy John's
Atmosphere: 3
Food: 3
Service: 4
Customer service is awful, they seemed confused. They are kinda passive aggressive and definitely not friendly. I paid $3.50 for a potato salad that they forgot to add. Would recommend trying a different Jimmy John's. The size of the side does not match the price.
Atmosphere: 1
Food: 3
Service: 1
Amazing staff an atmosphere
Atmosphere: 5
Food: 5
Service: 5
I came in store to buy two loaves of bread.
And they said they have no bread. I could literally see the bread on the cart. Why lie???
Atmosphere: 1
Food: 1
Service: 1
I was double charged for my 2 sandwiches, the cashier said it was her error and it would fall off my charges within 2 weeks. We waited and it did not. I addressed it w the store manager and he called his gm and they said they would call me tomorrow... when they have time. no accountability.poor service and basically theft. The manager completely blames the gm. Update.. gm stated they would have to discuss it w the owner.. ultimately hung up on me. Im sure the owner will just give me the run around and say they have to call their spouse or maybe jimmy john himself
Service: 1
I don’t know how many times I’ve had my vito ruined cause of the mayo. The Vito does not come with mayo. I repeat the Vito does not come with mayo. I just got two and they are covered and I cannot eat it… well I’m gonna eat it but I’m not gonna enjoy it. I forgot to add in the notes no mayo but I shouldn’t have to! Please make Vito sandwich training mandatory. That is my rant, Thanks for reading.
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
Employees never seem to do instructions correctly as if they cannot read or listen. Either they don't read the instructions or don't listen & don't ring it up correctly. I should get the service and food that I've paid for.
Atmosphere: 1
Food: 3
Service: 1
When you spend over $2 to add bacon which is already a little pricey and then don’t recieve the bacon you ordered is a little frustrating.
Update: did reach out and offered and apology with reward so I do appreciate the effort there- so updating to higher review! The wrap I got last time with my reward was made quickly and correctly and was delicious! Thanks!
Atmosphere: 5
Food: 3
Service: 4
They made the sandwiches so quick they were done before I paid.
Atmosphere: 5
Food: 5
Service: 5
I tried the toasted Italian club and it was delicious! Very friendly girls working and explained there was more ham and bacon on it . You definitely need to try it.
Atmosphere: 5
Food: 5
Service: 5
Fast service, good food, clean establishment. Next time I'm working in this area I'll be getting lunch there again.
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