Buyer Beware. I attempted to return 2 nine inch cakepans, unused, sticker on the bottoms of each, with a receipt. $26.00. The store would not accept the return. When I purchased the pans, the woman who helped me knew I was hesitant with the purchase due to the cost, and the fact that I had cake pans at home that I just could not find. Had she told me that these could not be returned, I would not have spent that kind of money. Today, they told me no returns because people use the pans, wash them and try to return. Had they looked at what I was returning, they would know that the pans had not been used. Could have gone right back on the shelf to be sold. Terrible customer service. I will not return, which is a shame because I want to support local small business. I post this publicly so others do not have my experience. A simple "these are not returnable" should have been stated.
Jen L
Poor customer service
M F
This place has really gone down hill. My mom used to bring me there when I was little to pick out supplies and the lady was so nice and loved kids. Now the workers in there are super rude and unwelcoming of moms with children. Such a disappointment and a shame. Will never go back there again.
Chaquita JM
Large variety of great cake and candy supplies.
Jeannette Conaway
Very nice store with helpful employees. Prices are a little high IMO, but I would rather support a small business than a larger one and they are not unreasonable. And most of the things they carry you can't really get anywhere else.
Jackie Hernandez
The ladies in this shop are always helpful and actually care about you. That is priceless and appreciated. Forever a fan ? ❤️
Eryn Wilson
I went to this store for the first time this week. Everything was clean and well organized. The staff were all super helpful and knowledgeable. I appreciated the large inventory of all things baking. The cookie cutter and molding pans and mold collections were impressive!
Nicki Tucker
They saved my butt today printing an edible image for me!!! They were so nice and accommodating, and the store was so clean and organized. So happy I was referred to them!
Katie Santos
Nice, clean shop with lots of options for cake and cookie decorating. The lady was very friendly. They did not have the items I was looking for to make a geode cake but they were very friendly and pointed me in the direction of where I could find those items.
xoxoBrandiB
I’ve been coming here for years. I love the environment. I love that Chantel is so knowledgeable on what she does. I do miss Stephanie so much, but overall I am very happy with the quality that they offer and the prices.
Got several sanding sugars, cookie cutters and gel colors. Reasonably priced, has a great selection of products.
Susan Donahue Yates
My 10YO daughter and I get our chocolate making & cookie supplies at Karen Ann's. we love the selection of molds and cookie cutters! The staff is always helpful and very friendly.
Debbie Gebert
This place has everything a Baker needs and more.
Larra Kelly
Fantastic prices, super helpful staff. I’m learning to use Royal icing to make cookies for my sister’s baby shower and they were so nice and walked me through the best colorants to use and what they like about each item.
I really appreciate that they require face masks and hand sanitizer to keep their customers and community safe!
Nancy Burns
We rented a Hello Kitty pan, and it went smoothly. The decorated cake was just as I remember, very adorable.
Buyer Beware. I attempted to return 2 nine inch cakepans, unused, sticker on the bottoms of each, with a receipt. $26.00. The store would not accept the return. When I purchased the pans, the woman who helped me knew I was hesitant with the purchase due to the cost, and the fact that I had cake pans at home that I just could not find. Had she told me that these could not be returned, I would not have spent that kind of money. Today, they told me no returns because people use the pans, wash them and try to return. Had they looked at what I was returning, they would know that the pans had not been used. Could have gone right back on the shelf to be sold. Terrible customer service. I will not return, which is a shame because I want to support local small business. I post this publicly so others do not have my experience. A simple "these are not returnable" should have been stated.
Poor customer service
This place has really gone down hill. My mom used to bring me there when I was little to pick out supplies and the lady was so nice and loved kids. Now the workers in there are super rude and unwelcoming of moms with children. Such a disappointment and a shame. Will never go back there again.
Large variety of great cake and candy supplies.
Very nice store with helpful employees. Prices are a little high IMO, but I would rather support a small business than a larger one and they are not unreasonable. And most of the things they carry you can't really get anywhere else.
The ladies in this shop are always helpful and actually care about you. That is priceless and appreciated. Forever a fan ? ❤️
I went to this store for the first time this week. Everything was clean and well organized. The staff were all super helpful and knowledgeable. I appreciated the large inventory of all things baking. The cookie cutter and molding pans and mold collections were impressive!
They saved my butt today printing an edible image for me!!! They were so nice and accommodating, and the store was so clean and organized. So happy I was referred to them!
Nice, clean shop with lots of options for cake and cookie decorating. The lady was very friendly. They did not have the items I was looking for to make a geode cake but they were very friendly and pointed me in the direction of where I could find those items.
I’ve been coming here for years. I love the environment. I love that Chantel is so knowledgeable on what she does. I do miss Stephanie so much, but overall I am very happy with the quality that they offer and the prices.
Restaurantji Recommends
Got several sanding sugars, cookie cutters and gel colors. Reasonably priced, has a great selection of products.
My 10YO daughter and I get our chocolate making & cookie supplies at Karen Ann's. we love the selection of molds and cookie cutters! The staff is always helpful and very friendly.
This place has everything a Baker needs and more.
Fantastic prices, super helpful staff. I’m learning to use Royal icing to make cookies for my sister’s baby shower and they were so nice and walked me through the best colorants to use and what they like about each item. I really appreciate that they require face masks and hand sanitizer to keep their customers and community safe!
We rented a Hello Kitty pan, and it went smoothly. The decorated cake was just as I remember, very adorable.
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