My favorite place but not this time food cold didn’t taste right. Also I went threw the drive threw and they have a robot taking orders no way and the lady working drive threw still got my order wrong
Atmosphere: 1
Food: 1
Service: 2
Galen Gregory
I ordered delivery through the Panda app. When the food arrived, one plate was missing. Two other plates had incorrect entrees. (Last time we ordered delivery from this location, we also got incorrect entrees.). I submitted a complaint to Panda online. Two weeks later I still haven't received any response. Very dissatisfied.
Food: 3
Service: 1
Huynh Family
Usually I don’t leave reviews for fast dining restaurants, but today while in the drive thru I experienced something awful; a very angry, very racist person in the car ahead of me shouting at the drive thru attendant and calling them slurs. So, I just felt compelled to leave my opinion on this place in case that person ends up causing issues for the workers who were just trying to do their job.
I frequent this location because it’s close to a store I shop at often. Every time I’ve been inside the establishment or gone through the drive through I have experienced nothing less than amazing service. The place is clean, the food is always good, my order is always correct, and the staff is always friendly. Everyone working here is awesome and deserves respect and kindness- just as they give their customers.
Atmosphere: 5
Food: 5
Service: 5
SHAME_US
They got clankers in the drive through
Hunter Johnson
Worst place to eat. Cold food, nasty flavor, missing half your order, still charge over $100, and your drink be flat. Never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Con Le
When I ordered my food online because I wasn’t able to get it myself. Everything was still warm and hot except for the fried rice. It was kinda cold and dry. Mind you I am only 4 minutes away.
Atmosphere: 4
Food: 2
Service: 2
Yolanda C
A robot took our order. The food was not fresh and had an odor to it.
Atmosphere: 4
Food: 1
Service: 4
Sam
It was the cleanest Panda Express I’ve ever been to. They were even cleaning the top of the machines in the kitchen. Very warm hearted crew too!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Broccoli Beef
Terry Ollervides
I went here to pick out a meal .They had alot of new flavors. I asked if I could sample just a tiny piece to make sure it wasnt too spicy. And the worker said we dont do that here. Why are places so rude . Its not like they dont charge way over price menu. And the workers dont care how your experience was . They just want to close early and go home .
Atmosphere: 1
Food: 1
Service: 1
Brandon Barnes
They started using a shitty automated drive through. Not going back until they get rid of it
Food is good but using AI instead of paying for a human to take my order. You guys have permanently lost a customer.
Atmosphere: 1
Food: 5
Service: 1
Mike Shaw
I had a very disappointing experience at this Panda Express, mainly due to the customer service. When I asked how long honey walnut shrimp been sitting out, because it looked old. One male employee said he didn’t know how long it’s been sitting out under the warmer. Another male employee came over and said it’s been sitting out for 15 minutes. Clearly from the photo it look like it’s been sitting out for hours.
Instead of either employee attempting to check on it, they seemed unsure and still tried to serve it. For seafood, that’s a major concern.
What made the situation worse was the lack of professionalism. No one took the initiative to verify the freshness, replace the batch, or even communicate confidently about the issue. As a customer, I expect basic courtesy and transparency—especially when I’m asking about food safety.
I requested a manager on duty, however I was met with total disregard and disrespect by two female employees. They stated “there is no manager on duty, you can only have the number to the HR department”.
I left without ordering because I didn’t feel comfortable with the way the situation was handled. Management really needs to improve customer service training, teach the team how to respond to simple questions, and ensure employees know how to handle food that may have been sitting out too long.
I hope this location steps up its service and communication, because customers deserve better.
Atmosphere: 1
Service: 1
William Sherman
Even if you order online, you will wait for your food. They didn’t start making the food for our order for more than 5 minutes after it was supposed to be ready. Then when they had one thing ready, they didn’t have the rest ready. They rushed the greens so they were undercooked and hard. We were going to eat in the dining room, but I was glad we carried out because it was very loud inside and almost every table was dirty with food on it. This was a Monday night and less busy than usual per Google.
Atmosphere: 1
Food: 3
Service: 1
Nisis Nazareth
I ordered carryout for delivery and only received 1 out of the 4 items I paid for. I called the store to request a refund, but the woman who answered told me to call back in 10 minutes because they were ‘too busy’ to get a manager. I waited 20 minutes and called again—no one answered any of my calls. Extremely unprofessional customer service. If they don’t want to deal with upset customers, they should make sure orders are prepared correctly in the first place. I will never be ordering from this location again.
Food: 1
Service: 1
Brett Capuano
Some of the worst customer service ever experienced at a Panda Express. They are lackadaisical and can’t even have the decency to acknowledge someone waiting there for ten minutes for a pickup order.
My favorite place but not this time food cold didn’t taste right. Also I went threw the drive threw and they have a robot taking orders no way and the lady working drive threw still got my order wrong
Atmosphere: 1
Food: 1
Service: 2
I ordered delivery through the Panda app. When the food arrived, one plate was missing. Two other plates had incorrect entrees. (Last time we ordered delivery from this location, we also got incorrect entrees.). I submitted a complaint to Panda online. Two weeks later I still haven't received any response. Very dissatisfied.
Food: 3
Service: 1
Usually I don’t leave reviews for fast dining restaurants, but today while in the drive thru I experienced something awful; a very angry, very racist person in the car ahead of me shouting at the drive thru attendant and calling them slurs. So, I just felt compelled to leave my opinion on this place in case that person ends up causing issues for the workers who were just trying to do their job.
I frequent this location because it’s close to a store I shop at often. Every time I’ve been inside the establishment or gone through the drive through I have experienced nothing less than amazing service. The place is clean, the food is always good, my order is always correct, and the staff is always friendly. Everyone working here is awesome and deserves respect and kindness- just as they give their customers.
Atmosphere: 5
Food: 5
Service: 5
They got clankers in the drive through
Worst place to eat. Cold food, nasty flavor, missing half your order, still charge over $100, and your drink be flat. Never eat here again.
Atmosphere: 1
Food: 1
Service: 1
When I ordered my food online because I wasn’t able to get it myself. Everything was still warm and hot except for the fried rice. It was kinda cold and dry. Mind you I am only 4 minutes away.
Atmosphere: 4
Food: 2
Service: 2
A robot took our order. The food was not fresh and had an odor to it.
Atmosphere: 4
Food: 1
Service: 4
It was the cleanest Panda Express I’ve ever been to. They were even cleaning the top of the machines in the kitchen. Very warm hearted crew too!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Broccoli Beef
I went here to pick out a meal .They had alot of new flavors. I asked if I could sample just a tiny piece to make sure it wasnt too spicy. And the worker said we dont do that here. Why are places so rude . Its not like they dont charge way over price menu. And the workers dont care how your experience was . They just want to close early and go home .
Atmosphere: 1
Food: 1
Service: 1
They started using a shitty automated drive through. Not going back until they get rid of it
Restaurantji Recommends
Food is good but using AI instead of paying for a human to take my order. You guys have permanently lost a customer.
Atmosphere: 1
Food: 5
Service: 1
I had a very disappointing experience at this Panda Express, mainly due to the customer service. When I asked how long honey walnut shrimp been sitting out, because it looked old. One male employee said he didn’t know how long it’s been sitting out under the warmer. Another male employee came over and said it’s been sitting out for 15 minutes. Clearly from the photo it look like it’s been sitting out for hours.
Instead of either employee attempting to check on it, they seemed unsure and still tried to serve it. For seafood, that’s a major concern.
What made the situation worse was the lack of professionalism. No one took the initiative to verify the freshness, replace the batch, or even communicate confidently about the issue. As a customer, I expect basic courtesy and transparency—especially when I’m asking about food safety.
I requested a manager on duty, however I was met with total disregard and disrespect by two female employees. They stated “there is no manager on duty, you can only have the number to the HR department”.
I left without ordering because I didn’t feel comfortable with the way the situation was handled. Management really needs to improve customer service training, teach the team how to respond to simple questions, and ensure employees know how to handle food that may have been sitting out too long.
I hope this location steps up its service and communication, because customers deserve better.
Atmosphere: 1
Service: 1
Even if you order online, you will wait for your food. They didn’t start making the food for our order for more than 5 minutes after it was supposed to be ready. Then when they had one thing ready, they didn’t have the rest ready. They rushed the greens so they were undercooked and hard. We were going to eat in the dining room, but I was glad we carried out because it was very loud inside and almost every table was dirty with food on it. This was a Monday night and less busy than usual per Google.
Atmosphere: 1
Food: 3
Service: 1
I ordered carryout for delivery and only received 1 out of the 4 items I paid for. I called the store to request a refund, but the woman who answered told me to call back in 10 minutes because they were ‘too busy’ to get a manager. I waited 20 minutes and called again—no one answered any of my calls. Extremely unprofessional customer service. If they don’t want to deal with upset customers, they should make sure orders are prepared correctly in the first place. I will never be ordering from this location again.
Food: 1
Service: 1
Some of the worst customer service ever experienced at a Panda Express. They are lackadaisical and can’t even have the decency to acknowledge someone waiting there for ten minutes for a pickup order.
Atmosphere: 2
Food: 4
Service: 1
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