I went here on 4/18 in the rain. There weren’t many people there. A lady with her two kids and some homeless looking dude in a booth. I stood at the counter and was hoping someone would wait on me,then I noticed a sign that said”order here”. So….i went down there and stood there for 5 minutes being ignored so I just left. The TV was on but no one was talking. They saw me walk in. Some teenage kid that was wearing ear pods and a short little gal. At no time did anybody say hello or greet me. I feel sorry for the franchisee having such terrible representatives operating their expensive business. I guess you have to have a password for the secret club. Forget these fools.
Atmosphere: 1
Food: 3
Service: 1
Béa P.
From reading the reviews it seems the attitude & attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station & the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, & irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat & came around the counter. My boyfriend & I are rather quiet so we didn’t ask what was going on until later— & when we did all we asked was what time they closed, thinking maybe we’d accidentally come to the location that closed at 9 versus 10 (we arrived at 8:50pm). But no, we were told by an employee that actually close at 10pm but they typically try to close an hour early so that they can catch their bus on time…. & presumably now they couldn’t because we came in?? They then made our sandwiches wrong— which we would have never known if they hadn’t told us our sandwiches were made wrong & looked hopeful we’d say it was fine. We just confirmed how the order should be & immediately regretted it bc the 3 employees became even MORE so PALPABLY annoyed that we didn’t just accept the sandwiches made incorrectly lol. Like wow! I don’t know what all this was about but lord what a way to try Penn Subs for the first time.
Atmosphere: 1
Food: 3
Service: 1
Béah Perro
From reading the reviews it seems the attitude & attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station & the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, & irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat & came around the counter. My boyfriend & I are rather quiet so we didn’t ask what was going on until later— & when we did all we asked was what time they closed, thinking maybe we’d accidentally come to the location that closed at 9 versus 10 (we arrived at 8:50pm). But no, we were told by an employee that actually close at 10pm but they typically try to close an hour early so that they can catch their bus on time…. & presumably now they couldn’t because we came in?? They then made our sandwiches wrong— which we would have never known if they hadn’t told us our sandwiches were made wrong & looked hopeful we’d say it was fine. We just confirmed how the order should be & immediately regretted it bc the 3 employees became even MORE so PALPABLY annoyed that we didn’t just accept the sandwiches made incorrectly lol. Like wow! I don’t know what all this was about but lord what a way to try Penn Subs for the first time.
Atmosphere: 1
Food: 3
Service: 1
Austin T
Im irritated i came up on my break to bring a philly with old cheese back to the job for lunch.. A large was completely ruined by old slices of cheese that were so hard they refused to melt.. I was pulling hard chips of cheese out of my mouth and it was truly disgusting. Thanks
Atmosphere: 1
Food: 1
Service: 1
Porter
Can't be bothered to actually open so...
Alex Gardner
Never opened the store when I came. Still closed well after “open”
Atmosphere: 1
Food: 1
Service: 1
Steve Mueller
Great food! They know me when I walk in and make me feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub, Fresh Cut Fries
Elizabeth Hoehne
Don’t go penn station east coast subs in Arnold Missouri they don’t listen preparing food wrong .I ask for Philly cheesesteak sub no onions an no pizza sauce extra banana, peppers, artichokes, and steak didn’t receive items ask for &items asked not have was put on my sub and my daughters sub.all I got was sorry so I told them your lucky some one not allergic or thier be issues .I did tell person I couldn’t have onions messes with my acid reflex. Didn’t make a difference because they still put onions &red sauce on the subs when told NO!!!plus order cookie never got my cookie it was my son bday I told them.
Atmosphere: 1
Food: 1
Service: 1
Madeline Alexander
We went to this location during store hours and they were closed. No sign was posted saying anything otherwise. They were just randomly closed.
Service: 1
Amy J.
I cannot even remember what I had ordered here, but it was inedible for me. I had ordered delivery to our hotel being one of few places open late into the evening. I will not try eating from East Penn again.
I feel bad for the extremely nice lady working there as the guy I assume is the manager was not pleasant to deal with and it didn’t sound like he was very nice to his employees either. Food was great though.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Sub, Fresh Cut Fries
AFN Dball
They don't answer they phone at all I've been calln for a week for work no answer n wen they finally do answer tells me I can work on Thursday frm 6 to 8 bad with communication and everything I do not prefer ppl to work
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Walker
They were out of lemonade and ice, plus no ketchup in the container. The Philly cheesesteak was vary greasy.
John Cronin
Staff member Timmy was nice & courteous, quick with order, and all was good.
I went here on 4/18 in the rain. There weren’t many people there. A lady with her two kids and some homeless looking dude in a booth. I stood at the counter and was hoping someone would wait on me,then I noticed a sign that said”order here”. So….i went down there and stood there for 5 minutes being ignored so I just left. The TV was on but no one was talking. They saw me walk in. Some teenage kid that was wearing ear pods and a short little gal. At no time did anybody say hello or greet me. I feel sorry for the franchisee having such terrible representatives operating their expensive business. I guess you have to have a password for the secret club. Forget these fools.
Atmosphere: 1
Food: 3
Service: 1
From reading the reviews it seems the attitude & attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station & the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, & irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat & came around the counter. My boyfriend & I are rather quiet so we didn’t ask what was going on until later— & when we did all we asked was what time they closed, thinking maybe we’d accidentally come to the location that closed at 9 versus 10 (we arrived at 8:50pm). But no, we were told by an employee that actually close at 10pm but they typically try to close an hour early so that they can catch their bus on time…. & presumably now they couldn’t because we came in?? They then made our sandwiches wrong— which we would have never known if they hadn’t told us our sandwiches were made wrong & looked hopeful we’d say it was fine. We just confirmed how the order should be & immediately regretted it bc the 3 employees became even MORE so PALPABLY annoyed that we didn’t just accept the sandwiches made incorrectly lol. Like wow! I don’t know what all this was about but lord what a way to try Penn Subs for the first time.
Atmosphere: 1
Food: 3
Service: 1
From reading the reviews it seems the attitude & attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station & the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, & irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat & came around the counter. My boyfriend & I are rather quiet so we didn’t ask what was going on until later— & when we did all we asked was what time they closed, thinking maybe we’d accidentally come to the location that closed at 9 versus 10 (we arrived at 8:50pm). But no, we were told by an employee that actually close at 10pm but they typically try to close an hour early so that they can catch their bus on time…. & presumably now they couldn’t because we came in?? They then made our sandwiches wrong— which we would have never known if they hadn’t told us our sandwiches were made wrong & looked hopeful we’d say it was fine. We just confirmed how the order should be & immediately regretted it bc the 3 employees became even MORE so PALPABLY annoyed that we didn’t just accept the sandwiches made incorrectly lol. Like wow! I don’t know what all this was about but lord what a way to try Penn Subs for the first time.
Atmosphere: 1
Food: 3
Service: 1
Im irritated i came up on my break to bring a philly with old cheese back to the job for lunch.. A large was completely ruined by old slices of cheese that were so hard they refused to melt.. I was pulling hard chips of cheese out of my mouth and it was truly disgusting. Thanks
Atmosphere: 1
Food: 1
Service: 1
Can't be bothered to actually open so...
Never opened the store when I came. Still closed well after “open”
Atmosphere: 1
Food: 1
Service: 1
Great food! They know me when I walk in and make me feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub, Fresh Cut Fries
Don’t go penn station east coast subs in Arnold Missouri they don’t listen preparing food wrong .I ask for Philly cheesesteak sub no onions an no pizza sauce extra banana, peppers, artichokes, and steak didn’t receive items ask for &items asked not have was put on my sub and my daughters sub.all I got was sorry so I told them your lucky some one not allergic or thier be issues .I did tell person I couldn’t have onions messes with my acid reflex. Didn’t make a difference because they still put onions &red sauce on the subs when told NO!!!plus order cookie never got my cookie it was my son bday I told them.
Atmosphere: 1
Food: 1
Service: 1
We went to this location during store hours and they were closed. No sign was posted saying anything otherwise. They were just randomly closed.
Service: 1
I cannot even remember what I had ordered here, but it was inedible for me. I had ordered delivery to our hotel being one of few places open late into the evening. I will not try eating from East Penn again.
Restaurantji Recommends
Haven't been in here in a while. What a refreshing change the people working were so friendly. The food was great. Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub, Fresh Cut Fries, Cheesesteak
I feel bad for the extremely nice lady working there as the guy I assume is the manager was not pleasant to deal with and it didn’t sound like he was very nice to his employees either. Food was great though.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Sub, Fresh Cut Fries
They don't answer they phone at all I've been calln for a week for work no answer n wen they finally do answer tells me I can work on Thursday frm 6 to 8 bad with communication and everything I do not prefer ppl to work
Atmosphere: 1
Food: 1
Service: 1
They were out of lemonade and ice, plus no ketchup in the container. The Philly cheesesteak was vary greasy.
Staff member Timmy was nice & courteous, quick with order, and all was good.