Ordered Bacon and it was bacon BITS! Couldn’t see them or taste them!
Atmosphere: 3
Food: 3
Service: 3
Railkiller Railkiller
I've ordered pizza from this place to the same address for years and just had a delivery last week as well and now today the manager keeps telling me my address isn't in the delivery Zone when I'm literally 2 mi away from them lmao what a clown.
Service: 1
Jenny Lacaille
Worst customer service ever! 0/10 DO NOT recommend, staff claim to be too busy to answer phones or help customers and then are rude when customer asks questions. Cancelled my order and here’s hoping I actually get my refund!
Service: 1
Corina
Unorganized. Had to wait 30 minutes for my carry out after it was supposed to be done.
Atmosphere: 3
Food: 4
Service: 2
Ryan M
Ordered a 31 dollar pizza for delivery. It showed up like a hockey puck. Called in and was told I would receive a refund. The GENERAL MANAGER emailed me apologizing. Anyways, 6 months later, no refund and no responses from the general manager. I called, I emailed, no response. They went completely dark on me. All I wanted was a refund, why is that so difficult? Customer service is beyond horrible. I get it, once in a while a bad pizza pops out. The least you can do is refund the customers money. My family and I will never patronize a pizza hut ever again.
Atmosphere: 1
Food: 1
Service: 1
Jay Nichols
They literally have no insider just 1 person during the day working & customer service suffers big time as a result. Us delivery people are trying to make money, not wait for 20+ min.
Detention
Blonde girl with the pink hat is just incredibly toxic to her co workers, I understand needing stuff to get done but it’s almost nearing verbal abuse, this isn’t a Gorden Ramsey kitchen, yelling at them about incompetence won’t make it better. It made me extremely uncomfortable, if someone talked to me that way I’d be upset. There is a better way to say that things should be done right the first time instead, leading instead of demanding, and showing some kindness to people you work with. Especially when your kitchen is open. I’m just a DoorDash driver, but If I was a customer I wouldn’t order from here based of that :( extremely upsetting
Atmosphere: 1
Service: 1
Tim Geringer
Rude fact guy. 3 pieces of bacon that wouldn't cover my finger nail. Very little pepperoni. Guy walked away while was speaking to him. Very rude and didn't care!
Simple Expressions Crafts
Service was very slow. Took almost 45 minutes for us to place and receive our order. Then when we got it home the breadsticks were not fresh at all and the marinara was cold. The manager was complaining about one of her workers out loud which was very unprofessional. Would not recommend this Pizza Hut.
Don DeFreese
I think they were one worker down so it took a few minutes longer on the order. For atmosphere, don't expect much. This is only a storefront with a window bench. Nothing like the old buildings with true sit down tables.
Got a large 3 topping and a med pan they flipped my pizzas. Called the store 3x it just ran and ran til it went to the call center.
Terry Turnbough
Ordered delivery. Door dash delivered. Pizza was cold and dried out like it sat on top of the oven for too long. Place went down hill.
Vicki Randall
I ordered 2 pizzas...1 thin crust hamburger and Canadian bacon, 2 hand tossed same toppings. Opened the boxes the hamburger looked like brown granules could hardly see them and no Canadian bacon. Needless to say not at all what I am used to from Pizza Hut. My grandson and his friends had driven up to St. Louis from Villa Ridge to dig my car out from that ice/snow storm. They were tired, cold and wanted good pizza. I am very disappointed in Pizza Hut.
Brayden Register
I ordered food to here but when I got here all of a sudden they are closed and I couldn’t get a refund for the food I paid for
Abi
0 stars if possible. Do Not waste your money or time with this place. Was craving pizza and wanted delivery due to being tired, work an early morning job. Over twice the amount of time the website said it would take for delivery, store refused to answer the phone, no refund despite a simple order taking over an hour. 1 pizza, 1 order of wings, estimated time 25 to 30 minutes, time took 1 hour and some change nearly an hour 15. Food delivered was cold and was not even correct per the order. Phone call number 3 automatically redirected me to customer service after waiting forever, not that the lady actually cared enough to make things right. No, just refunds are a store thing and keep calling hopefully someone will bother to answer. No one bothered to answer. Also not the first time this place has been this horrid, granted only the second but not willing/ dumb enough to give another chance. 100% waste of money
Ordered Bacon and it was bacon BITS! Couldn’t see them or taste them!
Atmosphere: 3
Food: 3
Service: 3
I've ordered pizza from this place to the same address for years and just had a delivery last week as well and now today the manager keeps telling me my address isn't in the delivery Zone when I'm literally 2 mi away from them lmao what a clown.
Service: 1
Worst customer service ever! 0/10 DO NOT recommend, staff claim to be too busy to answer phones or help customers and then are rude when customer asks questions. Cancelled my order and here’s hoping I actually get my refund!
Service: 1
Unorganized. Had to wait 30 minutes for my carry out after it was supposed to be done.
Atmosphere: 3
Food: 4
Service: 2
Ordered a 31 dollar pizza for delivery. It showed up like a hockey puck. Called in and was told I would receive a refund. The GENERAL MANAGER emailed me apologizing. Anyways, 6 months later, no refund and no responses from the general manager. I called, I emailed, no response. They went completely dark on me. All I wanted was a refund, why is that so difficult? Customer service is beyond horrible. I get it, once in a while a bad pizza pops out. The least you can do is refund the customers money. My family and I will never patronize a pizza hut ever again.
Atmosphere: 1
Food: 1
Service: 1
They literally have no insider just 1 person during the day working & customer service suffers big time as a result. Us delivery people are trying to make money, not wait for 20+ min.
Blonde girl with the pink hat is just incredibly toxic to her co workers, I understand needing stuff to get done but it’s almost nearing verbal abuse, this isn’t a Gorden Ramsey kitchen, yelling at them about incompetence won’t make it better. It made me extremely uncomfortable, if someone talked to me that way I’d be upset. There is a better way to say that things should be done right the first time instead, leading instead of demanding, and showing some kindness to people you work with. Especially when your kitchen is open. I’m just a DoorDash driver, but If I was a customer I wouldn’t order from here based of that :( extremely upsetting
Atmosphere: 1
Service: 1
Rude fact guy. 3 pieces of bacon that wouldn't cover my finger nail. Very little pepperoni. Guy walked away while was speaking to him. Very rude and didn't care!
Service was very slow. Took almost 45 minutes for us to place and receive our order. Then when we got it home the breadsticks were not fresh at all and the marinara was cold. The manager was complaining about one of her workers out loud which was very unprofessional. Would not recommend this Pizza Hut.
I think they were one worker down so it took a few minutes longer on the order.
For atmosphere, don't expect much. This is only a storefront with a window bench. Nothing like the old buildings with true sit down tables.
Restaurantji Recommends
Got a large 3 topping and a med pan they flipped my pizzas. Called the store 3x it just ran and ran til it went to the call center.
Ordered delivery. Door dash delivered. Pizza was cold and dried out like it sat on top of the oven for too long. Place went down hill.
I ordered 2 pizzas...1 thin crust hamburger and Canadian bacon, 2 hand tossed same toppings. Opened the boxes the hamburger looked like brown granules could hardly see them and no Canadian bacon. Needless to say not at all what I am used to from Pizza Hut. My grandson and his friends had driven up to St. Louis from Villa Ridge to dig my car out from that ice/snow storm. They were tired, cold and wanted good pizza. I am very disappointed in Pizza Hut.
I ordered food to here but when I got here all of a sudden they are closed and I couldn’t get a refund for the food I paid for
0 stars if possible. Do Not waste your money or time with this place. Was craving pizza and wanted delivery due to being tired, work an early morning job. Over twice the amount of time the website said it would take for delivery, store refused to answer the phone, no refund despite a simple order taking over an hour. 1 pizza, 1 order of wings, estimated time 25 to 30 minutes, time took 1 hour and some change nearly an hour 15. Food delivered was cold and was not even correct per the order. Phone call number 3 automatically redirected me to customer service after waiting forever, not that the lady actually cared enough to make things right. No, just refunds are a store thing and keep calling hopefully someone will bother to answer. No one bothered to answer. Also not the first time this place has been this horrid, granted only the second but not willing/ dumb enough to give another chance. 100% waste of money
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