St. Louis Union Station Soda Fountain

On Dec. 5th of this past year, my daughter & I had the pleasure of riding The Polar Express for the 2nd day in a row during our Mother/daughter Christmas trip. While completely enjoying our time on the train both nights, little did we know that our night on the 5th was just about to be made even better!! After getting off of the train the night of the 5th, we walked around for a little while & since it was so cold outside, we decided to go into The Soda Fountain to warm up & check it out....I can tell you that in doing so, it completely made our night absolutely wonderful!! I say that because we were checking out the menu to see what we could have since we have both unfortunately been dealing with ongoing severe G.I. issues for getting close to 10 years now---my issues stemming from a cancer diagnosis & my daughter's starting with the fact that she is special needs & has autism. After we made our selection, we went up to the counter to place our order. This is where we were truly blessed by the brightest light in our evening & that light belongs to an incredibly sweet, kind & caring employee there named Chelsea H. Not only did she do this establishment proud by being an exemplary employee, but she truly has the sweetest, kindest & most caring heart too!! She treated my daughter & I like we were family even after only knowing us for just a few minutes!! I truly can't say enough about how wonderful she was to us & that says a lot because with my daughter having autism, it takes a really special person for her to be so receptive to someone she's only known for such a short time & Chelsea H is someone that fits that description for sure!!! Not only did we enjoy what we had, but my daughter & I having the pleasure of meeting & spending some time with Chelsea was the cherry on the top of our special treat that night!! We are really looking forward to coming back again this December & having the pleasure of seeing Chelsea H. again!!! My heartfelt thanks again to her & also to whomever made the decision to hire her!! She truly does your establishment proud & does so with a heart of gold!!! 💛💖💛💖 #StLouisUnionStationTheSodaFountain #ChelseaH #Deserves10Stars

Atmosphere: 5

Food: 5

Service: 5

I have come here multiple times and each time got worse than the last. The most recent time my family and I got seated in the patio area despite there being plenty of seats available in the restaurant. Not a big deal, however, there was a bird stuck in the patio area that had apparently been there a while apparent from the amount of bird droppings on the tables and chairs. The metal chairs in the patio area make a horrible loud noise anytime they are moved and they were moved multiple times to be cleaned while we were there. We waited for more than 20 mins for one milkshake and a soda and then waited again for our server to show up so we could pay. The milkshake was ok and so was the soda.

Atmosphere: 1

Food: 2

Service: 3

Neat looking, huge shakes, but mediocre food, smalls like fried food when you walk in.
Street parking or paid lot but I believe you can get your ticket scanned for parking.

Atmosphere: 5

Food: 3

Service: 5

Chelsea was so friendly & knew just how to handle our impatient 3.75 year old daughter :) She knew just what to put on our daughter’s sundae to top it off, so much so that our daughter said that Chelsea is magic! We agree :)

Atmosphere: 5

Food: 4

Service: 5

Waited an hour and a half to be sat, while a large booth sat empty the entire time. Was told by host that the table is for 7 people, yet other large booths had 5 people. Our party was also 5.

Half an hour for 1 milkshake and food took close to an hour for burgers and fries. Milkshake area is disgusting, employees do not wipe down or have any sense of urgency despite having close to 25 staff on at one time, just chatting between themselves. Food was tasty, a takeout counter would be a good idea. Wouldn’t recommend if you have kids or are in a rush

Atmosphere: 1

Food: 4

Service: 1

The food was pretty good and the service was excellent. It was kind of pricey for what you get. For a place that specializes in soda and shakes the paper straws were extremely disappointing.

Atmosphere: 4

Food: 5

Service: 5

Chelsea was a great waitress very attentive and great communication

Atmosphere: 5

Food: 5

Service: 5

TAKES FOREVER VERY NICE ATMOSPHERE!!!!!

Atmosphere: 5

Food: 2

Service: 1

Everything was great! Our server Chelsea was very sweet! The food was great and out quick!

Atmosphere: 5

Food: 5

Service: 5

Chelsea was an awesome server with a wonderful smile, perky attitude and a pleasure to have her as our server. The place is super fun and and cool looking. We only had the ice cream but the food looked good. We will be coming back again. Thank you Chelsea!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Malt Shake, Cotton Candy

Chelsea was a chill guy frfr

Atmosphere: 5

Food: 5

Service: 5

Chelsea was the sweetest and took amazing care of us. The ice cream treats were great. The restaurant was clean and adorable decor. Definitely a must visit every trip!

Food: 5

Service: 5

Recommended dishes: Sundaes, All American Sundae

Chelsea was incredible! Her guest first attitude and attention to detail was par excellence!

And the food and shakes.. an A+++.

The manager even came by our table to make sure everything was great…. And it was!

Thank You!

Atmosphere: 5

Food: 5

Service: 5

Tried to come in and get a milkshake to go and watch 3 people sit down and talk while I stood there. Horrible customer service.

Atmosphere: 4

Food: 2

Service: 1

Chelsea H was great!

Atmosphere: 5

Food: 5

Service: 5