Really this is my fault. I shouldāve gotten out of the drive-through line before I paid but alas, I didnāt and so I waited 45 minutes in drive-through for the three smallest chicken strips I have ever seen in my entire life. Itās laughable that they charged me $10 for these minuscule, barely-even-nugget-looking chicken strips.
To their credit, the staff were polite and did tell me in advance that they were short/staffed, but I thought that meant a little longer wait, not the entire lunch hour.
Itās no wonder all of the steak ān Shake locations are going out of business. Iāll bet this one closes in the next 6 months.
Atmosphere: 1
Food: 1
Service: 2
l steck
Only 2 people working there last night. Taking orders from drive thru, cooking and delivering to cars. Doing great job multi tasking.
Food: 4
Service: 5
stephanie lammert
So you have to order from a kiosk. You can't order from a person,then the kiosk asked you if you would like to tip after you have place your order yourself and cashed yourself out. If you want a drink you have to scan your receipt at the soda fountain before you're able to get a drink or a refill. We were having trouble figuring this part out and ask the lady who was wiping tables to help us and she told us she was too busy. Food was average at bes, burger was greasy and sloppy. Fries were good but cost extra for being cooked in tallow. Dining room was a little dirty.
Atmosphere: 3
Food: 3
Service: 3
LaWanda Richardson
I wanted to treat myself and Mom to some Steak n Shake since we havenāt had a chance to eat here in a while. I gotta say, the entire experience was HORRIBLE. We decided to dine in in hopes that our food would be hot and fresh, we were so wrong. The chili was cold. The burgers must have fallen apart on the grill and they thought putting cheese on them would hide it. I added lettuce to mine and it was so wilted I threw it away. Definitely will not be going backā¹ļø.
Atmosphere: 1
Food: 1
Service: 1
Robert ni
Took way too long and after 20 minute wait the food was wrong
Atmosphere: 1
Food: 1
Service: 1
Stephanie Tierney
Worst service and manager wanted to argue with the client. I know what I ordered I get the same thing everytime I will be calling corporate
Ngan Van
Waited over 30 mins for 1 burger, and a fries. Completely wasted of time
Mark Cisco
This is nearly no human interaction. Only can order on kiosk. Soda machine bar code ran. Only 1 refill is offered.
Last time took 1/2 hour to get food. Was wrong order, just ate it anyways after waiting so long.
Atmosphere: 5
Food: 5
Service: 3
Kev Kevy
Steak 'n Shake has really fallen off. Their food has gone downhill their service has gone downhill. Used to be my go-to for a Smashburger now I go to Freddy's
Atmosphere: 1
Food: 1
Service: 1
Grace S.
Ordered the chili 5 ways. I am just so disappointed and degusted, as to how the owner of this store has let the quality go to zero. They were famous for this dish. I could open a can of Hormel chili and pour it over pasta, and it would would have more flavor!
Atmosphere: 1
Food: 1
Service: 1
Stephanie Wilson
Everything tastes so much better cooked in the beef tallow.
Atmosphere: 3
Food: 5
Service: 3
Matt Eckhoff
Good food, went to try the beef tallow fries... They missed a $5 shake and a $.50 side when we were given our order for 3 people (17% of the order)... Self ordering was a little confusing
There was a hair in my cheeseburger š
Really this is my fault. I shouldāve gotten out of the drive-through line before I paid but alas, I didnāt and so I waited 45 minutes in drive-through for the three smallest chicken strips I have ever seen in my entire life. Itās laughable that they charged me $10 for these minuscule, barely-even-nugget-looking chicken strips.
To their credit, the staff were polite and did tell me in advance that they were short/staffed, but I thought that meant a little longer wait, not the entire lunch hour.
Itās no wonder all of the steak ān Shake locations are going out of business. Iāll bet this one closes in the next 6 months.
Atmosphere: 1
Food: 1
Service: 2
Only 2 people working there last night. Taking orders from drive thru, cooking and delivering to cars. Doing great job multi tasking.
Food: 4
Service: 5
So you have to order from a kiosk. You can't order from a person,then the kiosk asked you if you would like to tip after you have place your order yourself and cashed yourself out. If you want a drink you have to scan your receipt at the soda fountain before you're able to get a drink or a refill. We were having trouble figuring this part out and ask the lady who was wiping tables to help us and she told us she was too busy. Food was average at bes, burger was greasy and sloppy. Fries were good but cost extra for being cooked in tallow. Dining room was a little dirty.
Atmosphere: 3
Food: 3
Service: 3
I wanted to treat myself and Mom to some Steak n Shake since we havenāt had a chance to eat here in a while. I gotta say, the entire experience was HORRIBLE. We decided to dine in in hopes that our food would be hot and fresh, we were so wrong. The chili was cold. The burgers must have fallen apart on the grill and they thought putting cheese on them would hide it. I added lettuce to mine and it was so wilted I threw it away. Definitely will not be going backā¹ļø.
Atmosphere: 1
Food: 1
Service: 1
Took way too long and after 20 minute wait the food was wrong
Atmosphere: 1
Food: 1
Service: 1
Worst service and manager wanted to argue with the client. I know what I ordered I get the same thing everytime I will be calling corporate
Waited over 30 mins for 1 burger, and a fries. Completely wasted of time
This is nearly no human interaction. Only can order on kiosk. Soda machine bar code ran. Only 1 refill is offered.
Atmosphere: 3
Food: 5
Service: 3
Perfect fries!
Food: 5
Service: 5
Restaurantji Recommends
Last time took 1/2 hour to get food. Was wrong order, just ate it anyways after waiting so long.
Atmosphere: 5
Food: 5
Service: 3
Steak 'n Shake has really fallen off. Their food has gone downhill their service has gone downhill. Used to be my go-to for a Smashburger now I go to Freddy's
Atmosphere: 1
Food: 1
Service: 1
Ordered the chili 5 ways. I am just so disappointed and degusted, as to how the owner of this store has let the quality go to zero. They were famous for this dish. I could open a can of Hormel chili and pour it over pasta, and it would would have more flavor!
Atmosphere: 1
Food: 1
Service: 1
Everything tastes
so much better cooked in the beef tallow.
Atmosphere: 3
Food: 5
Service: 3
Good food, went to try the beef tallow fries... They missed a $5 shake and a $.50 side when we were given our order for 3 people (17% of the order)... Self ordering was a little confusing
Atmosphere: 4
Food: 4
Service: 3
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