Steak 'n Shake
8609 Watson Rd, St. Louis
(314) 961-1184
Recent Reviews
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Food was good and their chocolate malts hit the spot for a sweet treat!
Atmosphere: 5
Food: 5
Service: 5
How did steak n shake become the worst workaruant
Atmosphere: 5
Food: 5
Service: 1
The steakburger was so greasy and c the French fries taste like beef. I had to toss the fries and the bun.
Food: 1
Service: 3
bring a book and don’t come on a break from work because no matter what you order it always takes ages here, even when the store is empty.
Service: 1
So I usually just use the drive through but lately the wait times here even waiting for them to have a moment to take your order is ridiculous. I’m unsure if they are short staffed or what. Also I’ve arrived only to find them closed 35 minutes earlier than closing time.
Service: 1
The employees at this location are always soooo nice! Every single time. All of the drive through employees, so kind.
Atmosphere: 5
Food: 4
Service: 5
I miss having people wait on you at the table, I don't like this kiosk setup
Atmosphere: 1
Food: 5
Service: 1
We stopped by for a work lunch. 3 adults had burger and fries for under $25. The fries are so much better since they switched to beef tallow.
Atmosphere: 5
Food: 5
Service: 5
If I could give a zero. Drive thru was crazy slow. 15-20 miss with 4 cars in front. Finally got to the pickup windows and my order was not ready. Finally got our food, drove away and my burger was COLD. How does this happen. Also, not one thankyou.
Atmosphere: 1
Food: 1
Service: 1
Tried the new tallow fries....the best fries I've had in a while
Restaurantji Recommends
This is not the Steak and Shake my parents took me to a a child. Now you order at a kiosk and pick up your food when they call your name. But it was still the same great steak burger and the same great fries. My husband thought his strawberry shake was excellent too. We plan to return to this location, the woman supervising the eating area was so personable. And the onion rings were good also. We are definitely going again soon.
Atmosphere: 5
Food: 5
Service: 5
There was a hair in my cheeseburger 😐
Really this is my fault. I should’ve gotten out of the drive-through line before I paid but alas, I didn’t and so I waited 45 minutes in drive-through for the three smallest chicken strips I have ever seen in my entire life. It’s laughable that they charged me $10 for these minuscule, barely-even-nugget-looking chicken strips.
To their credit, the staff were polite and did tell me in advance that they were short/staffed, but I thought that meant a little longer wait, not the entire lunch hour.
It’s no wonder all of the steak ‘n Shake locations are going out of business. I’ll bet this one closes in the next 6 months.
Atmosphere: 1
Food: 1
Service: 2
Only 2 people working there last night. Taking orders from drive thru, cooking and delivering to cars. Doing great job multi tasking.
Food: 4
Service: 5
So you have to order from a kiosk. You can't order from a person,then the kiosk asked you if you would like to tip after you have place your order yourself and cashed yourself out. If you want a drink you have to scan your receipt at the soda fountain before you're able to get a drink or a refill. We were having trouble figuring this part out and ask the lady who was wiping tables to help us and she told us she was too busy. Food was average at bes, burger was greasy and sloppy. Fries were good but cost extra for being cooked in tallow. Dining room was a little dirty.
Atmosphere: 3
Food: 3
Service: 3
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