Ordered online and went to pickup. I stood at the counter for 5 or 6mins waiting for the attendee. There were 6 or 7 staff(mainly kids)laughing,yelling,talking in the kitchen area. 2 came out with bags of food for someone outside. They barely looked at me but I was expecting one of them to at least acknowledge me. They didn't! I kept looking into the kitchen for someone to,at least say,someone will be with me in a few. After 6mins a young lady finally asked if I had been waited on. I told her No,that I had ordered online and my name. She went into the kitchen and a minute later she had my burger and fries. No one else was at the counter but me. It was absolutely unprofessional to see a costumer standing there and not address him. If there were another Steak&Shake nearby I would avoid this one at all cost.
Atmosphere: 3
Food: 5
Service: 3
Jeff Briggs
Super slow but th food is good. Chili 5 Way is the business!
Mister Wolf
Classic burgers. The young men here are hard workers. They are kind and clean and doing their best. Good crew good food.
Atmosphere: 3
Food: 5
Service: 5
nonya bidness
Rude!!! The lady that’s the manager dosent know how to run a night shift then cusses out the customer for asking for a shake. We were there last night and ordered a shake, 5 way chili and a child’s meal. It took 40 minutes to place the order and another 20 to get to the register. When we finally made it to the window I asked for condiments and about why is the line so long when it’s 7 people playing in the background. That sparked a whole controversy. When we asked for a receipt another controversy! Another manager had to come calm the initial manager. This is unacceptable!! Please come to work and expect to work! Have some common courtesy and integrity when doing what you signed up to do. This is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Sharretta Williams-Grayson
They were extremely slow and melancholy
Atmosphere: 1
Service: 1
Ken Scott
The day we were there, they were swamped and could not keep up. 40 min to get our order. Staff was working hard to try to keep up.
Atmosphere: 2
Food: 4
Service: 3
Jeff Mitchell
I've been to the steak 'n shake numerous times and I've always had a pretty good service but the service that I had Thursday was outstanding in the afternoon the guy came to us and asked us of our food was hot enough and if there was enough french fries in the plates I had a bowl of chili with onions and he asked me if it was hot enough and make sure I want to crackers and came back and asked us if we were okay again afterwards just steak n shake does not take your order at the table and he made sure to take care of us I don't know who he was he was an older gentleman kind of balls I think he was the manager but excellent service and yes I will be back again
Atmosphere: 5
Food: 5
Service: 5
Tami Simpson
Only complaint was the length of the wait and they forgot my cheese for my French fries. Always friendly.
Atmosphere: 4
Food: 4
Service: 5
Janet Moore
The entire staff is wonderful! The manager is terrific 👏. The food is fresh and delicious. Also, the shakes.
I had not been to a Steak n Shake since they got rid of wait staff, so this was a new experience for me. I was greeted at the door by the owner, a very friendly gentleman, who explained the ordering system and took my order. The food came out fresh and hot, before we even finished the conversation. The restaurant dining area and bathrooms are clean. Thanks for a great supper!
Atmosphere: 5
Food: 5
Service: 5
Gabriel Brooks
Waited 30 minutes for two burgers who were made wrong, then a fight broke out in the kitchen, terrible service
Atmosphere: 1
Food: 1
Service: 1
Latrice Pordos
Omg it been so long since I've had some Steak and Shake this good took me back to when I as child with my first time having it. The customer service was Very professional and courteous..if you have time check it them
Atmosphere: 5
Food: 5
Service: 5
Jeff Stilwell
Love tallow fries
Food: 5
Service: 5
F926ILdanielv
Don't get the poor reviews, the quality of food or at least as good if not better than all of the other locations I have been to, and that goes back to their original restaurant. This location closed for a while was back up and running and may be closed again from the looks of things, but I could be wrong about that. I wouldn't hesitate to go there again if they are still in operation. And the app is a great feature.
Ordered online and went to pickup. I stood at the counter for 5 or 6mins waiting for the attendee. There were 6 or 7 staff(mainly kids)laughing,yelling,talking in the kitchen area. 2 came out with bags of food for someone outside. They barely looked at me but I was expecting one of them to at least acknowledge me. They didn't! I kept looking into the kitchen for someone to,at least say,someone will be with me in a few. After 6mins a young lady finally asked if I had been waited on. I told her No,that I had ordered online and my name. She went into the kitchen and a minute later she had my burger and fries. No one else was at the counter but me. It was absolutely unprofessional to see a costumer standing there and not address him. If there were another Steak&Shake nearby I would avoid this one at all cost.
Atmosphere: 3
Food: 5
Service: 3
Super slow but th food is good. Chili 5 Way is the business!
Classic burgers. The young men here are hard workers. They are kind and clean and doing their best. Good crew good food.
Atmosphere: 3
Food: 5
Service: 5
Rude!!! The lady that’s the manager dosent know how to run a night shift then cusses out the customer for asking for a shake. We were there last night and ordered a shake, 5 way chili and a child’s meal. It took 40 minutes to place the order and another 20 to get to the register. When we finally made it to the window I asked for condiments and about why is the line so long when it’s 7 people playing in the background. That sparked a whole controversy. When we asked for a receipt another controversy! Another manager had to come calm the initial manager. This is unacceptable!! Please come to work and expect to work! Have some common courtesy and integrity when doing what you signed up to do. This is ridiculous
Atmosphere: 1
Food: 1
Service: 1
They were extremely slow and melancholy
Atmosphere: 1
Service: 1
The day we were there, they were swamped and could not keep up. 40 min to get our order. Staff was working hard to try to keep up.
Atmosphere: 2
Food: 4
Service: 3
I've been to the steak 'n shake numerous times and I've always had a pretty good service but the service that I had Thursday was outstanding in the afternoon the guy came to us and asked us of our food was hot enough and if there was enough french fries in the plates I had a bowl of chili with onions and he asked me if it was hot enough and make sure I want to crackers and came back and asked us if we were okay again afterwards just steak n shake does not take your order at the table and he made sure to take care of us I don't know who he was he was an older gentleman kind of balls I think he was the manager but excellent service and yes I will be back again
Atmosphere: 5
Food: 5
Service: 5
Only complaint was the length of the wait and they forgot my cheese for my French fries. Always friendly.
Atmosphere: 4
Food: 4
Service: 5
The entire staff is wonderful! The manager is terrific 👏. The food is fresh and delicious. Also, the shakes.
Atmosphere: 5
Food: 5
Service: 5
Super fast and fresh!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had not been to a Steak n Shake since they got rid of wait staff, so this was a new experience for me. I was greeted at the door by the owner, a very friendly gentleman, who explained the ordering system and took my order. The food came out fresh and hot, before we even finished the conversation. The restaurant dining area and bathrooms are clean. Thanks for a great supper!
Atmosphere: 5
Food: 5
Service: 5
Waited 30 minutes for two burgers who were made wrong, then a fight broke out in the kitchen, terrible service
Atmosphere: 1
Food: 1
Service: 1
Omg it been so long since I've had some Steak and Shake this good took me back to when I as child with my first time having it. The customer service was Very professional and courteous..if you have time check it them
Atmosphere: 5
Food: 5
Service: 5
Love tallow fries
Food: 5
Service: 5
Don't get the poor reviews, the quality of food or at least as good if not better than all of the other locations I have been to, and that goes back to their original restaurant. This location closed for a while was back up and running and may be closed again from the looks of things, but I could be wrong about that. I wouldn't hesitate to go there again if they are still in operation. And the app is a great feature.
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