Waited in a drive through until the finish , the cars that were at the window before they took new orders. When I received my burgers they was hard and burnt around the edges. The french fries are also hard and burnt as well.
Atmosphere: 1
Food: 1
Service: 1
Christoph Blair
Busy good folks
Laura Borchert
It was sooooo hot in there. We were almost sweating. Food was good though!
Atmosphere: 3
Food: 5
Service: 5
Chuck Grogan
Store was out of fries and was charging a premium to add other sides to the combo. Ridiculous.
Atmosphere: 1
Food: 4
Service: 1
T Bernsen
Burger had rotten lettuce.
Atmosphere: 3
Food: 1
Service: 2
Jeremy Milam (Rocknh2o)
Card reader not working 2 of the 4. Have to place order 3x. No conament. Made order wrong. Shake not ready with the food.
Keyven Dancy
DONT ORDER ONLINE! Quite disappointed with the service we received tonight. Wife and I placed an order online @8:50pm for 2 burgers fries and shakes. Walked across the street and sat down in the dining room to wait for our order before 9pm. Sat and watched guests come in and order food on their POS systems and even saw an employee assist an elderly couple with their order.
As we waited at the cleanest table we could find I watched as the person in a red Nike shirt which I assume was the manager making the burgers constantly wiping his head with the backside of his hands while holding the spatula he was using to flip burgers with. His work station was filthy and could see him physically trying not to slip because of the grease at his feet.
After 35 minutes of our name not being called and multiple people recieving their food before us though they had ordered in store after we arrived I walked up to the counter to ask about our order. One employee walked up and asked what we needed I showed her our order and she walked away. The person in the red shirt then turned and asked what we were waiting for I calmly responded that we had been waiting for 30 minutes (actually 45) at this point to which he angrily responded we’ve been calling your name. I laughed and stated that’s funny because I’ve been here and neither of us have heard our name. No “sorry about that” just “well you should have been listening. We’ve called your name multiple times.”
By the time we received the food it was now old and the shakes had to be remade because they had been sent out with a door dash driver.
100% will never recommend this location due to the lack of customer service. The restaurant was disgusting and food was being sent out incorrectly.
Atmosphere: 1
Food: 1
Service: 1
TRACEY T
The staff need to pay attention to what you order. I asked for lettuce and never received it. To come and find out..they claim they didn't gave lettuce..nor did they inform me. I called after it happened twice.
Atmosphere: 3
Food: 3
Service: 2
Savanna Jay
Best Steak ‘n Shake in the area! The lady at the window is always friendly and keeps the place running efficiently.
Atmosphere: 5
Food: 5
Service: 5
sam schil
Lunch staff is good, dinner staff last Thursday evening was not. No cherry on my shake today 😞
Steak & shake used to have commercials about how it's a restaurant and not a workaurant, I guess they changed their mind. You're doing all the work now. The food taste the same as it always has, greasy.
Atmosphere: 2
Food: 2
Service: 1
Somesh M
Delayed, long wait time.
Kenny G.
A bit 🥶 but my meals were HOT & Fresh. Garlic butter & Butter burgers R New Favorites
Waited in a drive through until the finish , the cars that were at the window before they took new orders. When I received my burgers they was hard and burnt around the edges. The french fries are also hard and burnt as well.
Atmosphere: 1
Food: 1
Service: 1
Busy good folks
It was sooooo hot in there. We were almost sweating. Food was good though!
Atmosphere: 3
Food: 5
Service: 5
Store was out of fries and was charging a premium to add other sides to the combo. Ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Burger had rotten lettuce.
Atmosphere: 3
Food: 1
Service: 2
Card reader not working 2 of the 4. Have to place order 3x. No conament. Made order wrong. Shake not ready with the food.
DONT ORDER ONLINE! Quite disappointed with the service we received tonight. Wife and I placed an order online @8:50pm for 2 burgers fries and shakes. Walked across the street and sat down in the dining room to wait for our order before 9pm. Sat and watched guests come in and order food on their POS systems and even saw an employee assist an elderly couple with their order.
As we waited at the cleanest table we could find I watched as the person in a red Nike shirt which I assume was the manager making the burgers constantly wiping his head with the backside of his hands while holding the spatula he was using to flip burgers with. His work station was filthy and could see him physically trying not to slip because of the grease at his feet.
After 35 minutes of our name not being called and multiple people recieving their food before us though they had ordered in store after we arrived I walked up to the counter to ask about our order. One employee walked up and asked what we needed I showed her our order and she walked away. The person in the red shirt then turned and asked what we were waiting for I calmly responded that we had been waiting for 30 minutes (actually 45) at this point to which he angrily responded we’ve been calling your name. I laughed and stated that’s funny because I’ve been here and neither of us have heard our name. No “sorry about that” just “well you should have been listening. We’ve called your name multiple times.”
By the time we received the food it was now old and the shakes had to be remade because they had been sent out with a door dash driver.
100% will never recommend this location due to the lack of customer service. The restaurant was disgusting and food was being sent out incorrectly.
Atmosphere: 1
Food: 1
Service: 1
The staff need to pay attention to what you order. I asked for lettuce and never received it. To come and find out..they claim they didn't gave lettuce..nor did they inform me. I called after it happened twice.
Atmosphere: 3
Food: 3
Service: 2
Best Steak ‘n Shake in the area! The lady at the window is always friendly and keeps the place running efficiently.
Atmosphere: 5
Food: 5
Service: 5
Lunch staff is good, dinner staff last Thursday evening was not. No cherry on my shake today 😞
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Steak & shake used to have commercials about how it's a restaurant and not a workaurant, I guess they changed their mind. You're doing all the work now. The food taste the same as it always has, greasy.
Atmosphere: 2
Food: 2
Service: 1
Delayed, long wait time.
A bit 🥶 but my meals were HOT & Fresh. Garlic butter & Butter burgers R New Favorites
Atmosphere: 3
Food: 5
Service: 5
Super fast service
Atmosphere: 4
Food: 4
Service: 5
Best onion rings in town. Hands downs!
Food: 5
Loading...