Shack Breakfast & Lunch

We usually always enjoy going here. Usually even if their busy their really good about being attentive however this time they were out of a lot of stuff my salad was missing the cheese, bacon, eggs and avocado. It was literally mostly just meat and lettuce. We let our waiter know and he was supposed to bring me something to accommodate for them being out he never came back not even to ask if we wanted refills on our drinks.We even had to find him to get our checks. It was weird for them and probably an off day. Who knows.

Kid-friendliness: Not a whole lot for the little ones.

Atmosphere: 4

Food: 4

Service: 3

I ordered the breakfast tacos and got food poisoning :/. Tasted fine though, if that makes a difference 😄.

The waitress was nice enough, but they were so busy she barely came around - I ran out of water and it was never refilled.

The atmosphere was a bit.. much. The music was loud, the other customers were loud, there were a bunch of hard surfaces (nowhere for sounds to die out), and there was a ~20 min wait to be seated.

Kind of a cute place, but yeah, the food poisoning didn't help.

Atmosphere: 2

Food: 1

Service: 3

The BEST breakfast I've ever had anywhere !

Atmosphere: 5

Food: 5

Service: 5

We brought ten people in this morning and the staff was very accommodating! The food was great, service was lovely, the ambiance was enjoyable, and man, those bloody Marys are the stuff of dreams. Highly recommend, such a staple of STL brunch spots.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito, Meaty Mary

What an amazing place. I came here with my girlfriend and got the “why the French hate us“. It’s basically scrambled eggs. Sausage on a croissant with hashbrowns. It was wonderful! Very cool interior andfriendly staff. I will be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Biscuits and Gravy

Great customer service from any of the waiters or waitresses. Always get your order in a timely manner even when packed. Awesome job everyone! Also the food is delicious.

Atmosphere: 5

Food: 5

Service: 5

This is a disappointing location. Like all Shack locations, the food and drinks are delicious. However, the inconsistent service makes it very difficult to enjoy a good brunch here.

For example, my husband and I just finished brunch. It was a busy Sunday morning. We signed up for the waitlist online at approximately 9:30 am, got to this location at approximately 10 am, and were told we’d be sat in about 30 minutes, around 10:30 am. We enjoyed our complimentary coffee (which we got the last of, we didn’t see it be refilled after we notified the host), and looked at the menu online to pass the time.

Around 50 minutes later we still hadn’t been texted or heard our name called, so I went up to the host to ask for an update. The host advised she sent me a text previously that our table was ready, but since we didn’t come up to the host stand, she moved past our name. I had my phone in my hand for the entire wait looking at the menu online (it’s a big and creative menu) and I never received a single text. I also didn’t hear the host even attempt to call our name once we didn’t respond to our text message. For what it’s worth, I didn’t hear the host call anyone’s name while we were waiting, so that makes me feel like it’s a policy that they’ll only text you instead of making an effort to confirm if the party is still there. FWIW, I think that’s lazy and a bad policy. After I told the host that I never received a text or heard her call my name, she immediately sat us which I appreciate. The host was also nice during this encounter—just disorganized.

Once we were sat, our table was sticky with syrup from a prior guest. We were greeted quickly and placed our entire order with our server (Deb in the bar area). After I used hand sanitizer and the napkins available in our silverware roll to clean the syrup, I asked our server to bring more napkins, which we eventually got. My water glass (already at the table when we were sat) was dirty, and I had to wait until our food arrived before our server brought me a straw for the water.

Although we ordered cocktails immediately after being greeted, we didn’t get our cocktails until after our food arrived (despite being sat at the bar area high tops). The cocktails were delicious! If we received them in a timely manner, I would’ve loved to have more than one.

Our food arrived and was mostly correct: my husband’s omelette was missing sour cream and my eggs were overcooked and my quinoa bowl was missing avocado. Despite those issues, the food was delicious. We’ve never had anything we dislike at The Shack.

Overall, our meal was about $70 before tip. The food and drinks were delicious, but incomplete and took a very long time to receive. After this last visit, we’ve decided to give this location a break and drive out of the way to go to the Frontenac location instead.

Atmosphere: 5

Food: 4

Service: 2

The last few times we've been to the breakfast spot, the big turn off has been the staff. It would be something if their food was special but it's average. Staff misquotes the wait times. Their system "accidentally" checked us out which led to our wait being over double the time they quoted onsite. I'd have to say this place has went from being a weekend option to let's just make breakfast at home instead. Typically I'd review the food I had and give my perspective but honestly since I'm still a bit in a mood at the moment, I'm not giving this anymore of my time since they clearly did they same for me today when the issue was brought to their attention.

Atmosphere: 4

Food: 3

Service: 1

We enjoyed a wonderful breakfast here. My omelet was delicious and huge! My husband ordered a skillet which was also amazing. But the best part of our meal was our outstanding server, Adam! He was such a nice guy, and was very attentive. We’ll be back for sure!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Why the French Hate Us

It was crowded, but we snatched two seats at the bar. We shared a Denver Omelet and an order of B & G. The food was wonderful, our service was good, food was great. It was a good brunch!

Atmosphere: 4

Food: 4

Service: 4

Loved their breakfast and adored their coffee mugs!

Atmosphere: 5

Food: 5

Service: 5

Wow this place is really good! Definitely will be back!

First time and I really enjoyed it. Great atmosphere. Staff were courteous and super helpful. Kids had the pancakes with chocolate chips. They were as big as a 12 inch plate and about an inch thick. My wife had the breakfast tacos. I had the "Notorious B.N.G." Biscuits and Gravy with scrambled eggs, pork sausage patties and hasbrowns. It was amazing and it was too much. My only wish was that I had ordered bacon instead of sausage. It is a huge meal. All of the meals were huge. I recommend the Shack and encourage you to be hungry - heck maybe even fast. That or plan to take a little home with you.

Atmosphere: 5

Food: 5

Service: 5

Amazing breakfast food. Get there early, they almost always have a wait for tables on weekends.

Atmosphere: 4

Food: 5

Service: 4

Sunday 9/22/24@9:30am
We went today and we were told it was gonna be a 30 to 45 minute wait and we noticed that people who registered after us went before us so when we got up to ask how many people ahead of us they told us it was gonna be another hour wait cause they bumped people however I don't understand what bump people means so we left I think because the color of our skin didn't match everyone else else's. We weren't good enough to eat at this place.
How do you make someone wait an hour. Only to make them wait another hour