Topgolf St. Louis - Midtown

Can I give negative stars?

We came to celebrate a friend’s birthday and reserved two bays under separate names, planning ahead to ensure our group could play together. We even arrived early and politely requested to have the two bays side by side.

Instead of helping, the front desk gave us constant pushback. We waited 15 minutes past our reservation time, only to be told we should cancel one bay and squeeze 12 people into one bay with just six allowed to play- completely unreasonable. After insisting, we were finally assigned two bays far apart, even though there were multiple open bays adjacent to ours.

When we brought this up with the manager in a red shirt, he dismissed us instantly without checking availability, saying they were “too busy” despite our confirmed reservations. His demeanor was condescending, disrespectful, and carried a racially charged undertone, especially when he smirked and said, “I’m trying to make this a good day for you.”

We eventually agreed to move to the first floor, where he claimed two adjacent bays were open- but that level had no service, and we’d need to walk upstairs for drinks. To make things worse, our 90-minute reservation only showed 45 minutes of game time, and management refused to correct it.

What was meant to be a fun birthday celebration turned into a stressful, frustrating experience. Completely unprofessional handling, poor customer service, and zero accountability.

Waste of time and money. Topgolf, you ruined what should have been a great night.

Service: 1

I had a very concerning experience with Topgolf’s website and customer service. When I went to reserve a bay online, I entered my phone number and paid — but then noticed the system had automatically populated an email and name of a person I do not know. That means someone else’s information is tied to my number, which is a serious identity theft risk.

I immediately called Topgolf to fix this. Instead of handling it properly, I was told by an associate named Mona to “just go into the location and update it on their computers.” If I am paying my money, why is it my responsibility to fix their flawed system? Why can’t they clear my number from the system so I can create an account correctly and securely?

When I asked for a manager, I spoke with Elizabeth, who made dismissive remarks and claimed “it wasn’t a reservation.” Clearly, she wasn’t listening, because my number being tied to a stranger’s email is the very issue. The fact that management brushed it off instead of taking the situation seriously is unacceptable.

For the record, I have the entire call recorded, which confirms the lack of professionalism and the dismissive attitude I was met with. This isn’t just about bad customer service — this is about data protection and identity safety. Topgolf should take this seriously, not make excuses.

Until they fix their system and train staff to handle sensitive customer data responsibly, I would strongly caution others about trusting their personal information with Topgolf.

Service: 1

Visited for the first time Saturday night with My Husband and a couple of friends. We had a few hiccups during our visit, and I asked to speak to a manager and Cayse came by. He listened to me and addressed all of our concerns, professionally, but also empathetically. He really took the time to listen to me and understand my frustrations. He totally turned our visit around and was responsible for us continuing to have a great night full of fun. I appreciated that very much, and for that alone, we will be back. A sidenote- the food and drink drinks are very good!

Atmosphere: 5

Food: 5

Service: 5

the waiter was amazing and very attentive

Atmosphere: 5

Food: 5

Service: 5

Top Golf is a blast. I love all the different games you can play. The atmosphere is fun! They have lots of food and drinks to choose from. The service was really good.

I appreciate all of the special deals they are adding. We are able to come before 5:00 during the week, which is only $25 per hour. Due to this, we plan on coming more often.

Atmosphere: 5

Food: 5

Service: 5

The customer service at the bar on second floor is terrible. I sat at the bar and no one asked me what I wanted. I’ve seen they made numerous eye contact with me but no one asked me for anything. I noticed the “white” customers walking up to the bar counter and they immediately received service. I feel like if I walked into your establishment the workers should be providing the introduction conversation or saying hi. I am absolutely disgusted. I’ve been to Topgolf and never experienced this kind of service.

Service: 1

A great place and we had a great time!
The staff were amazing!

Atmosphere: 5

Food: 5

Service: 5

It was kool

Atmosphere: 4

Food: 4

Service: 4

We visited for an STL City SC event, the food was very tasty, the servers were attentive and friendly.

Atmosphere: 5

Food: 5

Service: 5

We recently hosted a group here to celebrate my husband's birthday. It was a fabulous time for everyone - kids included! I have to give a special shoutout to Tiana who took care of our group. She was an absolute delight.

Atmosphere: 5

Food: 5

Service: 5

food and service are terrible. dont order anything. if you want drinks just go to the bar and get them yourself. the servers do not pay attention to smaller groups of players.
the golf is fun. it would be better if they offered different games than the ones they always have.

Atmosphere: 4

Food: 3

Service: 1

1st time there. Son took me for an extremely late Christmas present. Had a blast!

Atmosphere: 5

Food: 4

Service: 5

Employees were friendly and tried hard but it was clear the training was terrible. Managers need to do better with training and educating employees.

Atmosphere: 4

Food: 3

Service: 1

Monday through Friday 9 AM to 12 PM is $15 per person. You can't beat that price. I got a breakfast burrito, tater tots, and coffee. Mary was our server. She was really good.

Atmosphere: 4

Food: 4

Service: 4

The manager at this location has done an amazing job to go above and beyond to make sure the experience is first rate. While the food and drinks are good, it is really the service that makes this Topgolf the best one I have been to. They will take care of you and make sure the good times roll.

Atmosphere: 4

Food: 4

Service: 5