Horrible customer service! If I could give no stars I would. Placed a DoorDash order at 10:55am, didn’t receive until 12:20pm. Order was wrong. Reached out to DoorDash and they said to contact the store. The person that answered said that they’ve been having difficulties & I probably received the wrong order. We were missing items and the food we received was wrong. Was told there was nothing that they could do except for me to bring the food back! Asked to speak with manager and they refused to come to phone but the conversation in the background said, as I quote “I ain’t doing nothing, put them on hold and leave them there & let them wait! I will find a Corporate number or address, this is beyond unacceptable!
Kevin Johnson
I had a great experience here. To be honest, this was my very first time visiting this establishment. The staff here were pleasant and were eager to ensure that Imy needs were met. Check them out if you find yourself in the area.
Atmosphere: 4
Food: 3
Service: 4
Tyrone Fleming
Employees would not take walk in orders for pickup restroom was only for Employees would not honor order for all flats also I was giving five containers of blue cheese that was just water my days of buying wingstop is over
Atmosphere: 1
Food: 3
Service: 1
Diane MILLER
Go see Brianna she is great
Atmosphere: 5
Food: 5
Service: 5
Logan Thomas
Was told my Doordash order was just waiting on fries. Waited 15 minutes after that until the order was done. I've worked in plenty of restaurants and know that fries only take 2-3 minutes to make, so I was lied to. If she had told me the truth I would've dropped the order instead of wasting my time and money standing around in Wingstop for 20 minutes.
Atmosphere: 1
Service: 1
Dallas Robinson
I am a door dasher and these people done gave me old cold fries and hard ass chicken yall need to be shut down yall be messing up people door dasher orders.
Atmosphere: 2
Food: 1
Service: 1
J'sai Morrow
Food was cool but it took forever to get out. Staff is dismissive and nobody is moving with any type of urgency. Looks like a bunch of teenagers working here. Need some real management. Initially went in to dine in but ended up doing takeout because they took so long.
Atmosphere: 1
Food: 3
Service: 1
Dominique Keller Sr
I had just left from up there and had to come home and give the new manager and crew a shout out or whatever is going on the turn around is amazing
Atmosphere: 5
Food: 5
Service: 5
Angie Williams
If I could them 0 stars I would. Ordered my food online at 6:45. At 8 pm they said its still another 30 minutes maybe. When I asked for a refund, they said I wouldn't get a refund for 7-10 days after her boss has to approve it. We are visiting from Dallas and this is a poor example St. Louis. Do better! I will give the manager 4 stars but its a lot going on.
Service: 1
Joseph Livigni
the managers and crew was very nice and food was fresh .
Trash service Never customer service Open til midnight, the time is 8:30 and not taking any walk-ins. Who came up with that idea? Trash can the whole store. Every time the visit is trash.
Service: 1
Jayamoni Herron
Man I repeat don’t eat here please it need to be closed down over 1 hr wait for anything it don’t matter what u order they don’t wash they hands floor nasty bad service will never spend money with wingstop this location never again on god
Atmosphere: 1
Food: 1
Service: 1
shania sampa
Longest time to wait ever
Atmosphere: 1
Food: 1
Service: 1
terria miller
Walked waiting over 10 min managers and staff just walking around nobody acknowledging customers just pure unprofessional behavior
Atmosphere: 1
Service: 1
Sharretta Williams-Grayson
Workers have the worst attitudes and check your food.
Horrible customer service! If I could give no stars I would. Placed a DoorDash order at 10:55am, didn’t receive until 12:20pm. Order was wrong. Reached out to DoorDash and they said to contact the store. The person that answered said that they’ve been having difficulties & I probably received the wrong order. We were missing items and the food we received was wrong. Was told there was nothing that they could do except for me to bring the food back! Asked to speak with manager and they refused to come to phone but the conversation in the background said, as I quote “I ain’t doing nothing, put them on hold and leave them there & let them wait! I will find a Corporate number or address, this is beyond unacceptable!
I had a great experience here. To be honest, this was my very first time visiting this establishment. The staff here were pleasant and were eager to ensure that Imy needs were met. Check them out if you find yourself in the area.
Atmosphere: 4
Food: 3
Service: 4
Employees would not take walk in orders for pickup restroom was only for Employees would not honor order for all flats also I was giving five containers of blue cheese that was just water my days of buying wingstop is over
Atmosphere: 1
Food: 3
Service: 1
Go see Brianna she is great
Atmosphere: 5
Food: 5
Service: 5
Was told my Doordash order was just waiting on fries. Waited 15 minutes after that until the order was done. I've worked in plenty of restaurants and know that fries only take 2-3 minutes to make, so I was lied to. If she had told me the truth I would've dropped the order instead of wasting my time and money standing around in Wingstop for 20 minutes.
Atmosphere: 1
Service: 1
I am a door dasher and these people done gave me old cold fries and hard ass chicken yall need to be shut down yall be messing up people door dasher orders.
Atmosphere: 2
Food: 1
Service: 1
Food was cool but it took forever to get out. Staff is dismissive and nobody is moving with any type of urgency. Looks like a bunch of teenagers working here. Need some real management. Initially went in to dine in but ended up doing takeout because they took so long.
Atmosphere: 1
Food: 3
Service: 1
I had just left from up there and had to come home and give the new manager and crew a shout out or whatever is going on the turn around is amazing
Atmosphere: 5
Food: 5
Service: 5
If I could them 0 stars I would. Ordered my food online at 6:45. At 8 pm they said its still another 30 minutes maybe. When I asked for a refund, they said I wouldn't get a refund for 7-10 days after her boss has to approve it. We are visiting from Dallas and this is a poor example St. Louis. Do better! I will give the manager 4 stars but its a lot going on.
Service: 1
the managers and crew was very nice and food was fresh .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Trash service
Never customer service
Open til midnight, the time is 8:30 and not taking any walk-ins. Who came up with that idea? Trash can the whole store. Every time the visit is trash.
Service: 1
Man I repeat don’t eat here please it need to be closed down over 1 hr wait for anything it don’t matter what u order they don’t wash they hands floor nasty bad service will never spend money with wingstop this location never again on god
Atmosphere: 1
Food: 1
Service: 1
Longest time to wait ever
Atmosphere: 1
Food: 1
Service: 1
Walked waiting over 10 min managers and staff just walking around nobody acknowledging customers just pure unprofessional behavior
Atmosphere: 1
Service: 1
Workers have the worst attitudes and check your food.
Atmosphere: 3
Food: 3
Service: 3
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