The Taco Bell in Troy, Missouri is horrible. I paid for taco supremes and they gave me regular tacos. The tacos they gave me hardly had anything in them. Plus they don't know how to answer a phone.
Kenneth Krolik
I recently visited the Taco Bell in Troy, Missouri, and my experience was extremely disappointing and frustrating. I came through the drive-thru and specifically requested no tomatoes on my food due to a food allergy. However, I found tomatoes all over my order. When I asked for help, I was told no tomatoes had been put on my food, which was clearly not true. I was also informed that they do not accept returns, leaving me with the option to throw the food away or give it to someone else—neither of which is acceptable for someone with an allergy.
The young man who tried to assist me seemed confused and kept offering me the same food despite my allergy concerns. A young woman, short in stature and wearing glasses, told me I needed to wait because they were dealing with a big order and couldn’t help me right away. Another employee tried to help, but the young woman was rude throughout the interaction.
The overall service was terrible. I’m still waiting for my corrected order, and it’s been over fifteen minutes—even though my order was placed well before others they were working on. To make matters worse, the same young woman insisted that I had requested no tomatoes on only one item and that there were none on my food. I had to show her the tomatoes all over my meal to prove otherwise.
I feel not only disrespected as a customer but also completely ignored. When I requested to speak with a manager, I was told they couldn’t even tell me who the store manager was. They had no information about who was in charge of corporate or who handles complaints. This lack of accountability is unacceptable.
This is horrible service, and no one should be treated this way. I hope Taco Bell in Troy takes this seriously and makes the necessary changes to ensure customers are respected and properly cared for.
Atmosphere: 1
Food: 3
Service: 1
Krista Lenz
The food is good... when you get it! Every time we order they always forget something! One time we ordered they forgot our drinks, sometimes you miss parts of your order or they forget your meal entirely! For forgetting my whole meal, the best taco bell could do was give me a $10 off coupon so I could reorder it! Do better.
Atmosphere: 1
Food: 2
Service: 1
John Westhoff
They dont put no meet and cheeze in there tacos they clearly fill them half way . Sick of should get what you pay for.
Atmosphere: 2
Food: 1
Service: 2
Bubba Smith
Great food and service
Nastasha Muse
No issues at all wait was long though.
Atmosphere: 5
Food: 5
Service: 5
Sierra Weckherlin
Just bc tb is go to place when it's only place open after 9 in a small town
Atmosphere: 4
Food: 4
Service: 2
Matthew Gargus
Terrible Place To Eat And Terrible Employees. Save Your Time And Money And Go Literally Anywhere Else. This Store Needs To Be Shut Down 👎.
Atmosphere: 1
Food: 1
Service: 1
Russell Schmitt
They try but they need good workers that's not on there phone long lines always pay for sour cream never get it I'm about down with the troy taco 🔔
Poor service to be spending 38.67 on a meal for two.. slow waiting, food is halfway warm right out the bag from window, the toppings are just throwed on there in the sides of the wrappers and not even proper amounts on them. Sad when it use to be a good place for your money not any more in my eyes..
Atmosphere: 1
Food: 1
Service: 1
Jerri Roettger
Mexican pizza shell was old tasting.
Food: 2
Service: 3
Ashley
Fast friendly service! I was in and out my order was correct and all tasted great!
Atmosphere: 5
Food: 5
Service: 5
Nomes
Staff was so polite and friendly!
Food: 3
Service: 5
Barb Toler
Food was good but the cinnamon twist they we horrible I don't know if it was old grease or what they tasted bad &left a bad after taste and to top it off not much sugar& cinnamon
Drive thru. Quick service
Atmosphere: 5
Food: 4
Service: 5
The Taco Bell in Troy, Missouri is horrible. I paid for taco supremes and they gave me regular tacos. The tacos they gave me hardly had anything in them. Plus they don't know how to answer a phone.
I recently visited the Taco Bell in Troy, Missouri, and my experience was extremely disappointing and frustrating. I came through the drive-thru and specifically requested no tomatoes on my food due to a food allergy. However, I found tomatoes all over my order. When I asked for help, I was told no tomatoes had been put on my food, which was clearly not true. I was also informed that they do not accept returns, leaving me with the option to throw the food away or give it to someone else—neither of which is acceptable for someone with an allergy.
The young man who tried to assist me seemed confused and kept offering me the same food despite my allergy concerns. A young woman, short in stature and wearing glasses, told me I needed to wait because they were dealing with a big order and couldn’t help me right away. Another employee tried to help, but the young woman was rude throughout the interaction.
The overall service was terrible. I’m still waiting for my corrected order, and it’s been over fifteen minutes—even though my order was placed well before others they were working on. To make matters worse, the same young woman insisted that I had requested no tomatoes on only one item and that there were none on my food. I had to show her the tomatoes all over my meal to prove otherwise.
I feel not only disrespected as a customer but also completely ignored. When I requested to speak with a manager, I was told they couldn’t even tell me who the store manager was. They had no information about who was in charge of corporate or who handles complaints. This lack of accountability is unacceptable.
This is horrible service, and no one should be treated this way. I hope Taco Bell in Troy takes this seriously and makes the necessary changes to ensure customers are respected and properly cared for.
Atmosphere: 1
Food: 3
Service: 1
The food is good... when you get it! Every time we order they always forget something! One time we ordered they forgot our drinks, sometimes you miss parts of your order or they forget your meal entirely! For forgetting my whole meal, the best taco bell could do was give me a $10 off coupon so I could reorder it! Do better.
Atmosphere: 1
Food: 2
Service: 1
They dont put no meet and cheeze in there tacos they clearly fill them half way . Sick of should get what you pay for.
Atmosphere: 2
Food: 1
Service: 2
Great food and service
No issues at all wait was long though.
Atmosphere: 5
Food: 5
Service: 5
Just bc tb is go to place when it's only place open after 9 in a small town
Atmosphere: 4
Food: 4
Service: 2
Terrible Place To Eat And Terrible Employees. Save Your Time And Money And Go Literally Anywhere Else. This Store Needs To Be Shut Down 👎.
Atmosphere: 1
Food: 1
Service: 1
They try but they need good workers that's not on there phone long lines always pay for sour cream never get it
I'm about down with the troy taco 🔔
Restaurantji Recommends
Poor service to be spending 38.67 on a meal for two.. slow waiting, food is halfway warm right out the bag from window, the toppings are just throwed on there in the sides of the wrappers and not even proper amounts on them. Sad when it use to be a good place for your money not any more in my eyes..
Atmosphere: 1
Food: 1
Service: 1
Mexican pizza shell was old tasting.
Food: 2
Service: 3
Fast friendly service! I was in and out my order was correct and all tasted great!
Atmosphere: 5
Food: 5
Service: 5
Staff was so polite and friendly!
Food: 3
Service: 5
Food was good but the cinnamon twist they we horrible I don't know if it was old grease or what they tasted bad &left a bad after taste and to top it off not much sugar& cinnamon
Atmosphere: 4
Food: 3
Service: 4
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