I got a shredded chicken BBQ sandwich with a cheesy potato soup, half a baguette and hot chocolate with a blueberry muffin.
The sandwich had mushy chicken like its been sitting all day The muffin was stale and so was the baguette The only thing that was decent was the hot chocolate.
Atmosphere: 2
Food: 1
Service: 2
Britney Wigfall
Food just cold attitude not friendly I won’t come back to this location
Atmosphere: 1
Food: 1
Service: 1
Cool Kid
Ordered a chicken blt, I got zero bacon
Atmosphere: 1
Food: 1
Service: 1
Sean Alberti
My least favorite panera i have ever been to. Bathroom is gross, ordered for here received to go bag, no utensils given, sandwich is messily made and is soggy instead of toasted. Staff seem oblivious to other customers’ needs as well. Plus side, i didn’t wait long to receive my food. But there were also no other customers ahead of me at the time of ordering.
Atmosphere: 1
Food: 2
Service: 1
AstroGalaxy
The employees of were super kind and friendly the store was clean and calm and the employees helped us right away
Atmosphere: 5
Food: 4
Service: 5
Wes Slocum
Great food, friendly service, quiet location
Atmosphere: 5
Food: 5
Service: 5
Curtis Moore
No pickle or tomatoes for the salad or sandwich. Everytime I give this location another chance to make it right, they fail.
Atmosphere: 3
Food: 1
Service: 3
Ella
Very kind service!!! offered me a free coffee when I went up to order one after the meal.
This location is made for takeout and not a very cozy place to study. Standard Panera food
Atmosphere: 4
Food: 5
Service: 5
Dana A.
My breakfast sandwich was hot & tasted good (bacon & egg croissant, I highly recommend). On the negative side: the staff here aren't welcoming or friendly at all (except for the tall man who was refilling the coffee maker with fresh beans -- he was personable & helpful). This café needs some TLC: the bakery display was careless, the baked goods didn't look appealing with grease spots on the display surfaces from baked goods long gone and the items weren't displayed -- they were just kind of plonked down. The coffee area had numerous spills (I'm a mom, of _course_ I wiped the counter clean). The supply of cup collars wasn't immediately evident because there were only a few left at the bottom of the bin, sweetener/sugar packets were running low. I love Panera, even though it's a pricey option, but the University City location really needs to up its game. First Watch is just a few steps away, and they are always friendly and welcoming. Attitude matters when I decide where I'm going to spend my hard-earned dollars. .
Atmosphere: 1
Food: 5
Service: 2
neethu joseph
Loyal Panera customer here, but this location is by far the worst I’ve visited. The customer service is terrible. The manager acts like he’s working at a gas station instead of Panera and clearly needs serious training. The employees aren’t any better.
I went in for a quick lunch, and they were completely out of spoons — not even plastic ones. When I asked an employee for a spoon, he told me he could give me a fork. When I explained that I can’t eat soup with a fork and asked if I should just slurp it, he said, “You can.”
Unbelievable. Not the Panera experience I expect at all.
Menu options have degraded badly...ordering from a kiosk fir me I'd a complete deal breaker
Atmosphere: 4
Food: 3
Service: 2
Ayo_lyteskin
I’ve been a regular for a little while now and Saniya is always smiling and giving warm greetings. Most times when I pull up she already know it’s me and tells me to pull around with order in hand. Customer service like Saniya’s is rare.
Atmosphere: 4
Food: 4
Service: 4
Sherry Rouhani
Your company is severely understaffed, and the employees at your Brentwood location were very rude. I waited 45 minutes just to get a coffee. The manager, James, was even worse. This was a very disappointing experience.
W Samantha Newman
Let me start off by saying that I love Panera or St. Louis bread, Company or whatever you wanna call it and have been going to them since I was in college which was several decades ago. I travel around town for my job so I go to several Panera all across house, I was meeting a lady for a while to do some business meetings in university city and this was a nice meeting spot. However, every time I went there I got the worst customer service now being that I’ve only been there four times as it’s a new store I was giving them some grace. However, last week I went through the drive-through as I was getting a special surprise lunch for my child And ordered a kids meal and wanted to switch from American cheese to a white cheese. I’ve never had a problem making a custom order at a Panera in my life. In fact, it’s one of the things I love about them because they are able to work with you. My daughter does not like American cheese And I was trying to get her what she wanted for a special surprise they refused. I left. I will never go back to this location ever again. I was already put off by the other bad experiences I’ve had in previous visits on the inside, so I decided to drive through this time my previous visits on the inside included them, not having napkins, not able to get a water cup, and waiting for my food for over a half an hour when everybody else was getting served. I’m done with that location.!!!! Go to Creve Couer Panera instead.
Atmosphere: 1
Food: 4
Service: 1
antonio antao
I found a roach in the sandwich... gross absolutely devastating.
I got a shredded chicken BBQ sandwich with a cheesy potato soup, half a baguette and hot chocolate with a blueberry muffin.
The sandwich had mushy chicken like its been sitting all day
The muffin was stale and so was the baguette
The only thing that was decent was the hot chocolate.
Atmosphere: 2
Food: 1
Service: 2
Food just cold attitude not friendly I won’t come back to this location
Atmosphere: 1
Food: 1
Service: 1
Ordered a chicken blt, I got zero bacon
Atmosphere: 1
Food: 1
Service: 1
My least favorite panera i have ever been to.
Bathroom is gross, ordered for here received to go bag, no utensils given, sandwich is messily made and is soggy instead of toasted. Staff seem oblivious to other customers’ needs as well.
Plus side, i didn’t wait long to receive my food. But there were also no other customers ahead of me at the time of ordering.
Atmosphere: 1
Food: 2
Service: 1
The employees of were super kind and friendly the store was clean and calm and the employees helped us right away
Atmosphere: 5
Food: 4
Service: 5
Great food, friendly service, quiet location
Atmosphere: 5
Food: 5
Service: 5
No pickle or tomatoes for the salad or sandwich. Everytime I give this location another chance to make it right, they fail.
Atmosphere: 3
Food: 1
Service: 3
Very kind service!!! offered me a free coffee when I went up to order one after the meal.
This location is made for takeout and not a very cozy place to study. Standard Panera food
Atmosphere: 4
Food: 5
Service: 5
My breakfast sandwich was hot & tasted good (bacon & egg croissant, I highly recommend). On the negative side: the staff here aren't welcoming or friendly at all (except for the tall man who was refilling the coffee maker with fresh beans -- he was personable & helpful). This café needs some TLC: the bakery display was careless, the baked goods didn't look appealing with grease spots on the display surfaces from baked goods long gone and the items weren't displayed -- they were just kind of plonked down. The coffee area had numerous spills (I'm a mom, of _course_ I wiped the counter clean). The supply of cup collars wasn't immediately evident because there were only a few left at the bottom of the bin, sweetener/sugar packets were running low. I love Panera, even though it's a pricey option, but the University City location really needs to up its game. First Watch is just a few steps away, and they are always friendly and welcoming. Attitude matters when I decide where I'm going to spend my hard-earned dollars. .
Atmosphere: 1
Food: 5
Service: 2
Loyal Panera customer here, but this location is by far the worst I’ve visited. The customer service is terrible. The manager acts like he’s working at a gas station instead of Panera and clearly needs serious training. The employees aren’t any better.
I went in for a quick lunch, and they were completely out of spoons — not even plastic ones. When I asked an employee for a spoon, he told me he could give me a fork. When I explained that I can’t eat soup with a fork and asked if I should just slurp it, he said, “You can.”
Unbelievable. Not the Panera experience I expect at all.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Menu options have degraded badly...ordering from a kiosk fir me I'd a complete deal breaker
Atmosphere: 4
Food: 3
Service: 2
I’ve been a regular for a little while now and Saniya is always smiling and giving warm greetings. Most times when I pull up she already know it’s me and tells me to pull around with order in hand. Customer service like Saniya’s is rare.
Atmosphere: 4
Food: 4
Service: 4
Your company is severely understaffed, and the employees at your Brentwood location were very rude. I waited 45 minutes just to get a coffee. The manager, James, was even worse. This was a very disappointing experience.
Let me start off by saying that I love Panera or St. Louis bread, Company or whatever you wanna call it and have been going to them since I was in college which was several decades ago. I travel around town for my job so I go to several Panera all across house, I was meeting a lady for a while to do some business meetings in university city and this was a nice meeting spot. However, every time I went there I got the worst customer service now being that I’ve only been there four times as it’s a new store I was giving them some grace. However, last week I went through the drive-through as I was getting a special surprise lunch for my child And ordered a kids meal and wanted to switch from American cheese to a white cheese. I’ve never had a problem making a custom order at a Panera in my life. In fact, it’s one of the things I love about them because they are able to work with you. My daughter does not like American cheese And I was trying to get her what she wanted for a special surprise they refused. I left. I will never go back to this location ever again. I was already put off by the other bad experiences I’ve had in previous visits on the inside, so I decided to drive through this time my previous visits on the inside included them, not having napkins, not able to get a water cup, and waiting for my food for over a half an hour when everybody else was getting served. I’m done with that location.!!!! Go to Creve Couer Panera instead.
Atmosphere: 1
Food: 4
Service: 1
I found a roach in the sandwich... gross absolutely devastating.
Atmosphere: 1
Food: 1
Service: 1
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