I been going there for years and all the sudden it's completely different all in the best way especially the customer service
Atmosphere: 5
Food: 5
Service: 5
MaryEllen Rodgers
Fast and friendly. Order fresh and correct.
Food: 5
Service: 5
V. Johnson
Stephanie greeted me when I first walked in. She exemplifies customer service. Food was hot fresh and ready. She asked me if I had needed anything else and wished me a great rest of my Thank you Stephanie š
Atmosphere: 5
Food: 5
Service: 5
Paula McMullen-Davis
I tried the jalapeƱo they were so good. By the time I got home they were all gone. Now the bacon double cheese burger was not fresh. It tasted like it had been sitting a while.
Atmosphere: 5
Food: 4
Service: 5
Donavan Snyder
This place is the absolute definition of disgusting, form the equipment to the employees. To be honest this store is a waste of space! Be warned that night shift DOES NOT wear gloves. I could go on more but itās just not worth my time.š
Atmosphere: 1
Food: 1
Service: 1
Dawn Kleinheider
My special needs son only eats about 10 food items and cheeseburgers are one of them so we visit this location often. Stephanie and the entire staff are always so pleasant and efficient!
Service: 5
Dana Smith
I got a chicken wrap and cheese tots and the tots cold and the chicken idk what to even say about the chicken! So horrible.
Food: 1
Service: 1
Logan Emory
Swear it's like my burger was microwaved. Onion rings cold? Dude at window has attitude and gave me my soda with cup that was covered in soda. Losers. Get a new job if you don't like it instead of being incompetent.
Atmosphere: 1
Food: 1
Service: 1
It's Me
Shake machine down almost an hour before closing. I understand 15-20 minutes before closing, but this is a bit too much.
They didn't have what I asked for and honestly the burgers were not that good.
Atmosphere: 3
Food: 3
Service: 2
Jeremy Novak
The bathroom looks like a cleaning device has never been used here. My 3 year old refused to sit on the toilet because a piece of dried waste had adhered to the side of the toilet.
Cheap nuggets, though!
Atmosphere: 1
Food: 3
Service: 3
Jacob McCormack
One of the workers was telling us that we asked for small meals after multiple times of asking for large and if they did ask if we wanted small I couldnāt hear because the microphone sounds like it was 3 feet from the girls mouth which was fine. It all was handed after asking a few times. But then the guy working came on and was instantly rude and tried arguing with us and when we pulled up to the window the dude is mouthing to the other workers that he is gonna āgo out in the parking lot with usā and at that point we had it and yelled at him to shut up because this is ridiculous and we can clearly hear him. Like If you canāt handle a simple mishap that didnāt even include yourself in the first place you shouldnāt be working in fast food. This dude should be fired and when we got home our burgers were smashed down pretty good but seemed to be fine after inspecting them and all was ok at the end of the day. Iām just baffled that some dude is threatening to fight me in the parking lot over the size of a meal like come on.
Atmosphere: 1
Food: 2
Service: 1
Mike erzfeld
So I placed my order, they asked for my name and I told them Mike. Got to window and paid with $100 bill. After handing me my drink they informed me they did not have enough change and someone had to walk to the bank. Said it would take two minutes. Ten minutes later someone brings out a bag and asked if I was Dave. I said no and they asked if I ordered a double whopper. I said yes so she gave it to me. Then I realized they did not give me change so I had to go inside. Fortunately I caught her as she was walking out to give Dave his order? Under the name Mike, and change for my $100. So they donāt keep enough change on hand, take five times longer than they say to get change, and then get the names mixed up on the order and almost give $88.00 in change to the wrong person. Unbelievable
Service: 1
Kristin Hagedorn
I never give bad reviews cuz I don't want to put bad energy out there but with this experience, other paying customers need to know. Plus, I see there are other people with issues too. My teenager loves getting burgers here, the few times we get fast food. Today he discovered something blue and stringy in his burger. He showed it to me and we both thought it looked like gum. He stopped eating and he called the Washington store. He got the manager and he said to bring it back for a replacement. We went back, with the half eaten burger, our receipt and pictures of the foreign object. There were four people behind the counter and they were all ears. The "manager" looked in the bag and said to us.... "Well you ate most of it!" Uh, yeah genius, he was hungry and that's usually why you eat food. He was eating it and enjoying it until something blue and stringy showed up in his burger! Would you eat this, Brandon? Of course you wouldn't! This "manager" couldn't even help us with his own decision, which is what managers do, he had to make a phone call to ask someone what to do! Really? While still on the phone, he came to the register, gave my son his $5 back, pushed the bag toward him and said "you can throw that away", and then turned his back on us. That's it. Wow, nice bro. The other employees? Not one, NO ONE, said they were sorry, I don't know how this happened, nothing. I got the woman employees attention and said " I don't know why he's mad, we didn't plant that in the burger." She just nodded and said yeah. But you know, she's not the manager, it's not her job to make sure the restaurant does the right thing. Short story long, we won't be back, there are many other places to grab a burger after school. Keep this up, Brandon, and you won't have any customers to complain to you. If this is how you do your managerial duties, maybe you need a different job bro. Footnote to (owner) you can save your cookie cutter response cuz it won't change anything. I've told you all you need to know, food mishandling, poor attitudes and incompetent management. How about you direct your attention THERE?
I been going there for years and all the sudden it's completely different all in the best way especially the customer service
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly. Order fresh and correct.
Food: 5
Service: 5
Stephanie greeted me when I first walked in. She exemplifies customer service. Food was hot fresh and ready. She asked me if I had needed anything else and wished me a great rest of my Thank you Stephanie š
Atmosphere: 5
Food: 5
Service: 5
I tried the jalapeƱo they were so good. By the time I got home they were all gone. Now the bacon double cheese burger was not fresh. It tasted like it had been sitting a while.
Atmosphere: 5
Food: 4
Service: 5
This place is the absolute definition of disgusting, form the equipment to the employees. To be honest this store is a waste of space! Be warned that night shift DOES NOT wear gloves. I could go on more but itās just not worth my time.š
Atmosphere: 1
Food: 1
Service: 1
My special needs son only eats about 10 food items and cheeseburgers are one of them so we visit this location often. Stephanie and the entire staff are always so pleasant and efficient!
Service: 5
I got a chicken wrap and cheese tots and the tots cold and the chicken idk what to even say about the chicken! So horrible.
Food: 1
Service: 1
Swear it's like my burger was microwaved. Onion rings cold? Dude at window has attitude and gave me my soda with cup that was covered in soda. Losers. Get a new job if you don't like it instead of being incompetent.
Atmosphere: 1
Food: 1
Service: 1
Shake machine down almost an hour before closing. I understand 15-20 minutes before closing, but this is a bit too much.
Filthy, disgusting!
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
They didn't have what I asked for and honestly the burgers were not that good.
Atmosphere: 3
Food: 3
Service: 2
The bathroom looks like a cleaning device has never been used here. My 3 year old refused to sit on the toilet because a piece of dried waste had adhered to the side of the toilet.
Cheap nuggets, though!
Atmosphere: 1
Food: 3
Service: 3
One of the workers was telling us that we asked for small meals after multiple times of asking for large and if they did ask if we wanted small I couldnāt hear because the microphone sounds like it was 3 feet from the girls mouth which was fine. It all was handed after asking a few times. But then the guy working came on and was instantly rude and tried arguing with us and when we pulled up to the window the dude is mouthing to the other workers that he is gonna āgo out in the parking lot with usā and at that point we had it and yelled at him to shut up because this is ridiculous and we can clearly hear him. Like If you canāt handle a simple mishap that didnāt even include yourself in the first place you shouldnāt be working in fast food. This dude should be fired and when we got home our burgers were smashed down pretty good but seemed to be fine after inspecting them and all was ok at the end of the day. Iām just baffled that some dude is threatening to fight me in the parking lot over the size of a meal like come on.
Atmosphere: 1
Food: 2
Service: 1
So I placed my order, they asked for my name and I told them Mike. Got to window and paid with $100 bill. After handing me my drink they informed me they did not have enough change and someone had to walk to the bank. Said it would take two minutes. Ten minutes later someone brings out a bag and asked if I was Dave. I said no and they asked if I ordered a double whopper. I said yes so she gave it to me. Then I realized they did not give me change so I had to go inside. Fortunately I caught her as she was walking out to give Dave his order? Under the name Mike, and change for my $100. So they donāt keep enough change on hand, take five times longer than they say to get change, and then get the names mixed up on the order and almost give $88.00 in change to the wrong person. Unbelievable
Service: 1
I never give bad reviews cuz I don't want to put bad energy out there but with this experience, other paying customers need to know. Plus, I see there are other people with issues too. My teenager loves getting burgers here, the few times we get fast food. Today he discovered something blue and stringy in his burger. He showed it to me and we both thought it looked like gum. He stopped eating and he called the Washington store. He got the manager and he said to bring it back for a replacement. We went back, with the half eaten burger, our receipt and pictures of the foreign object. There were four people behind the counter and they were all ears. The "manager" looked in the bag and said to us.... "Well you ate most of it!" Uh, yeah genius, he was hungry and that's usually why you eat food. He was eating it and enjoying it until something blue and stringy showed up in his burger! Would you eat this, Brandon? Of course you wouldn't! This "manager" couldn't even help us with his own decision, which is what managers do, he had to make a phone call to ask someone what to do! Really? While still on the phone, he came to the register, gave my son his $5 back, pushed the bag toward him and said "you can throw that away", and then turned his back on us. That's it. Wow, nice bro. The other employees? Not one, NO ONE, said they were sorry, I don't know how this happened, nothing. I got the woman employees attention and said " I don't know why he's mad, we didn't plant that in the burger." She just nodded and said yeah. But you know, she's not the manager, it's not her job to make sure the restaurant does the right thing. Short story long, we won't be back, there are many other places to grab a burger after school. Keep this up, Brandon, and you won't have any customers to complain to you. If this is how you do your managerial duties, maybe you need a different job bro.
Footnote to (owner) you can save your cookie cutter response cuz it won't change anything. I've told you all you need to know, food mishandling, poor attitudes and incompetent management. How about you direct your attention THERE?
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