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Customers` Favorites
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“UPDATED REVIEW 8 MONTHS LATER
Came back to Applebee’s after a long break and the improvement was VERY noticeable. Shy was our server and she absolutely crushed it. Friendly. Attentive. Made everything easy and enjoyable. We would come back just because of her. Applebees needs more people like Shy!
*OLD REVIEW*
I recently attended a small birthday party (less than 10 people) at Applebee’s, despite past bad experiences. I ordered the Four Cheese Mac with Chicken Tenders, hoping it would be simple enough to get right. I was wrong. The chicken was overcooked and hard as a brick. I barely ate two bites.
I told my waitress, Hailey, who called over the manager on duty, Adam Jones. Turns out, he was the bar manager. When I explained the issue, he said, “You just don’t like it… It is your fault.” Instead of handling it professionally, he was dismissive and rude. He eventually comped part of the dish, but his attitude to me was completely uncalled for. He should stick to handling the drinks at the bar because dealing with sober well paying customers clearly isn’t his strength.
Holland is the GM and is a great guy and a former customer of mine. I don’t hold this against him personally, but Applebee’s has failed again. Between the unskilled kitchen and a sour bar manager, I won’t be returning.
TL;DR: Chicken was overcooked, the manager on duty was rude and dismissive, and the kitchen can’t even get a simple dish right. When I said the chicken was hard, Adam told me, “It’s your fault.” That says it all. Not coming back or recommending this place to anyone.“