Awful! Watered down blended coffee, bitter iced coffee, don't give out receipts. Disappointment at every turn. 😕 Employees are nice but need to learn better customer service skills. Drive thru is intense with the waiting. We need another coffee shop on hwy 49.
Atmosphere: 5
Food: 1
Service: 5
Mollie Elmore Terrell
Ordered on the app through the drive thru confirmed through the speaker it was ready got to the window and had to continue waiting after already waiting in line for 20+ minutes.
Service: 1
Thrifty Used Cars & Tires BHPH Dealership (Mr. Thrifty)
Coffee was hot and prepared appropriately.
Atmosphere: 4
Food: 4
Service: 4
Tamara T
Love my favorite 😍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate, Cheese Danish, Mocha Cookie Crumble
James Brand
This store is great. Everyone is always in a great mood.
Atmosphere: 5
Food: 5
Service: 5
Ashley O
This is absolutely the SLOWEST Starbucks I have ever encountered. Managers need to schedule a meeting and training regarding efficiency and speed.
Atmosphere: 3
Food: 3
Service: 1
Heath Ladner
Understaffed - morning drinks are almost 30 min wait times and often made incorrect. Came back to see if things have changed. Drinks now take 48 min.
ariana getz
I am literally so disgusted and angry with this establishment. My husband and I are on an overnight road trip down to Florida and drove 45 minutes to this Starbucks to try and catch them before they closed. We called them twice trying to order 2 coffees over the phone so they would be ready when we got there (for their sake and for ours) and they said they weren’t able to. I told them okay, we will speed there but may be coming in at 9:29! We pulled in, in a hurry at 9:29, and as we are pulling in I see the young man rush to the door to lock it up. The whole crew of employees stood and stared as me and my husband as we looked pitifully through the window at them.
I am so disappointed by this group of employees. Their customer service is completely unacceptable. If I knew someone was driving 45 minutes to buy a couple of simple coffees, I would have had some human decency and understanding, and made an exception. I can’t believe the meanness and lack of compassion from these people. If I was their boss, I would fire each and every one of them, that was on shift tonight. They completely disrespected two high paying customers, who support Starbucks nationwide. Never have I felt so unimportant and disregarded, to a place of business, in my life. And all for what??? So that these baristas can get home 5 minutes earlier??? Ridiculous and totally cruel. Talk about not going the extra mile. December 11, 2024
Atmosphere: 1
Food: 1
Service: 1
John Sones
Great way to start the day!
Atmosphere: 5
Food: 5
Service: 5
Yumy Llanos
We had to wait about half an hour, they took too long and the lady who helped us was not friendly at all, my sheet was talking to her and she didn't respond. Sorry for the few stars, this was in Gulfport on 49th.
Super slow order waited almost 20 minutes for drink
Heidi Lee
The employees were incredibly off putting and rude. I waited 20 minutes in the lobby after ordering one drink, the only other lady in the lobby had ordered before I even arrived and waited the entire time I did. The establishment looked dirty and poorly kept, and while I waited 20 minutes the employees behind the counter making drinks made frequent breaks to stop and talk with one another. Conversation while working or during down time Is completely reasonable, but to completely stop what you’re doing to talk is unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Zachary Hixson
This Starbucks is usually pretty consistent, albeit very busy. I would definitely suggest ordering ahead.
Atmosphere: 4
Food: 3
Service: 4
Michelle Morgan
So we frequent Starbucks quite a bit. Normally I would give 5 stars. We stopped last night on way to work. Waited about 25 minutes for our Frappuccinos. Once we got them we headed to work. We didn't get what we ordered which was very frustrating because we were already running late. Even more frustrating was the fact that we paid $19 and change fir our drinks. I really hope this gets to manager and they make it right. One drink wasn't even finished 🥺
Atmosphere: 5
Food: 2
Service: 2
Carrie Rae Brown
Venti black hot coffee as usual is always perfect. Great service with a friendly smile.
Awful! Watered down blended coffee, bitter iced coffee, don't give out receipts. Disappointment at every turn. 😕 Employees are nice but need to learn better customer service skills. Drive thru is intense with the waiting. We need another coffee shop on hwy 49.
Atmosphere: 5
Food: 1
Service: 5
Ordered on the app through the drive thru confirmed through the speaker it was ready got to the window and had to continue waiting after already waiting in line for 20+ minutes.
Service: 1
Coffee was hot and prepared appropriately.
Atmosphere: 4
Food: 4
Service: 4
Love my favorite 😍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate, Cheese Danish, Mocha Cookie Crumble
This store is great. Everyone is always in a great mood.
Atmosphere: 5
Food: 5
Service: 5
This is absolutely the SLOWEST Starbucks I have ever encountered. Managers need to schedule a meeting and training regarding efficiency and speed.
Atmosphere: 3
Food: 3
Service: 1
Understaffed - morning drinks are almost 30 min wait times and often made incorrect. Came back to see if things have changed. Drinks now take 48 min.
I am literally so disgusted and angry with this establishment. My husband and I are on an overnight road trip down to Florida and drove 45 minutes to this Starbucks to try and catch them before they closed. We called them twice trying to order 2 coffees over the phone so they would be ready when we got there (for their sake and for ours) and they said they weren’t able to. I told them okay, we will speed there but may be coming in at 9:29! We pulled in, in a hurry at 9:29, and as we are pulling in I see the young man rush to the door to lock it up. The whole crew of employees stood and stared as me and my husband as we looked pitifully through the window at them.
I am so disappointed by this group of employees. Their customer service is completely unacceptable. If I knew someone was driving 45 minutes to buy a couple of simple coffees, I would have had some human decency and understanding, and made an exception. I can’t believe the meanness and lack of compassion from these people. If I was their boss, I would fire each and every one of them, that was on shift tonight. They completely disrespected two high paying customers, who support Starbucks nationwide. Never have I felt so unimportant and disregarded, to a place of business, in my life. And all for what??? So that these baristas can get home 5 minutes earlier??? Ridiculous and totally cruel. Talk about not going the extra mile. December 11, 2024
Atmosphere: 1
Food: 1
Service: 1
Great way to start the day!
Atmosphere: 5
Food: 5
Service: 5
We had to wait about half an hour, they took too long and the lady who helped us was not friendly at all, my sheet was talking to her and she didn't respond. Sorry for the few stars, this was in Gulfport on 49th.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Super slow order waited almost 20 minutes for drink
The employees were incredibly off putting and rude. I waited 20 minutes in the lobby after ordering one drink, the only other lady in the lobby had ordered before I even arrived and waited the entire time I did. The establishment looked dirty and poorly kept, and while I waited 20 minutes the employees behind the counter making drinks made frequent breaks to stop and talk with one another. Conversation while working or during down time Is completely reasonable, but to completely stop what you’re doing to talk is unprofessional.
Atmosphere: 1
Food: 3
Service: 1
This Starbucks is usually pretty consistent, albeit very busy. I would definitely suggest ordering ahead.
Atmosphere: 4
Food: 3
Service: 4
So we frequent Starbucks quite a bit. Normally I would give 5 stars. We stopped last night on way to work. Waited about 25 minutes for our Frappuccinos. Once we got them we headed to work. We didn't get what we ordered which was very frustrating because we were already running late. Even more frustrating was the fact that we paid $19 and change fir our drinks. I really hope this gets to manager and they make it right. One drink wasn't even finished 🥺
Atmosphere: 5
Food: 2
Service: 2
Venti black hot coffee as usual is always perfect. Great service with a friendly smile.
Atmosphere: 5
Food: 5
Service: 5
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