Was told they'd have fresh pretzels in 10-15 Minutes only to wait that long and come back and be told. It'd be another 10 to 15 minutes. Terrible service!
HS
What a joke. Visited 3/23/2025 at 12:10 and rude employee just stared in disgust as we’re looking at the menu. Finally said they’re not open even though app states they open at 12:00. Will NOT waste my time here again.
Kendall Jones
Very nice workers. Make my pretzel good every time
Rilla Destiny Goodson
love this store. bekah and lexi are great workers, everyone is so kind and has great service. i enjoy a nice pretzel every time i come to the mall, 10/10 recommend.
Kassidy Taylor
the staff is the sorriest staff i’ve seen. they never have anything cooked and when you walk up and ask how long for what you want they say 15 min just so you can walk off and never end up making it! they’d rather be in their phones than to be making pretzels for folk that’s hungry and wanna shop. and that’s EVERY time i’m in the mall. bring the old staff back!!
Molly Harris
Auntie Ann's is such a gem! The pretzels are always fresh and delicious, and the variety of flavors keeps things exciting. Lexi is always friendly and efficient, making each visit a pleasant experience. Highly recommend for a quick and tasty snack!
Britt_ 278
great service, food was fresh and hot
Bekah Jordan
Service was amazing! pretzels were fresh and very good. Definitely will be back!!
Elisa Phillips
Says it opens at ten am . Stopped in at 1130 and was told they wouldn’t be ready for 15 more minutes . Stopped at the mall For this reason .
Atmosphere: 1
Food: 1
Service: 1
B Marshall
This location has went DOWN! Every time I give them the benefit of the doubt they let me down EVERY time. Pretzels are always hard old and cold. Hard enough to break teeth literally. Then there’s times where they never have anything ready so you wait forever to just change your mind. It’s like the employees don’t want to work, they just want to sit around on their phones instead of keeping fresh pretzels stocked.
They never gave pretzels. Last 5 times I've been they were out. Today I went at 1pm and they said it would be another hour before they had anymore. I'm giving up
Atmosphere: 1
Food: 1
Service: 1
One Tired Mama Bear
They acted like my daughter and I didn't exist. They wouldn't even serve us after we stood waiting nearly 10 minutes. We finally left and are not going back.
Jaclyn Coleman
This is the worst Auntie Ann’s I’ve ever been to. They don’t even make the original pretzels, just those pretzel bites that nobody wants. Do better. They were completely out of everything and all they wanted to make were some pretzel bites.
Kevin Lynch (Fuzzy)
Went by at 12:30...NO pretzels even ready...why waste time even opening
Atmosphere: 1
Food: 1
Service: 1
Michelle Salsbury
Food quality was irrelevant as there is limited food available? It appears staff allows stock to completely deplete before cooking more. I found this hard to believe so I went back multiple times and I was correct. Staff just standing around when product needs to be made for people to purchase. Many other customers approached were told no product with a 20 to 30 minute wait or told more product would not be cooked until a certain time. I literally have never seen one of their businesses run like this. I don't understand paying employees to just stand around and refuse customers. Sad. I think it needs New Management and policies. A lot of very disappointed customers. It's a great product when it's made available.
Was told they'd have fresh pretzels in 10-15 Minutes only to wait that long and come back and be told. It'd be another 10 to 15 minutes. Terrible service!
What a joke. Visited 3/23/2025 at 12:10 and rude employee just stared in disgust as we’re looking at the menu. Finally said they’re not open even though app states they open at 12:00. Will NOT waste my time here again.
Very nice workers. Make my pretzel good every time
love this store. bekah and lexi are great workers, everyone is so kind and has great service. i enjoy a nice pretzel every time i come to the mall, 10/10 recommend.
the staff is the sorriest staff i’ve seen. they never have anything cooked and when you walk up and ask how long for what you want they say 15 min just so you can walk off and never end up making it! they’d rather be in their phones than to be making pretzels for folk that’s hungry and wanna shop. and that’s EVERY time i’m in the mall. bring the old staff back!!
Auntie Ann's is such a gem! The pretzels are always fresh and delicious, and the variety of flavors keeps things exciting. Lexi is always friendly and efficient, making each visit a pleasant experience. Highly recommend for a quick and tasty snack!
great service, food was fresh and hot
Service was amazing! pretzels were fresh and very good. Definitely will be back!!
Says it opens at ten am . Stopped in at 1130 and was told they wouldn’t be ready for 15 more minutes . Stopped at the mall
For this reason .
Atmosphere: 1
Food: 1
Service: 1
This location has went DOWN! Every time I give them the benefit of the doubt they let me down EVERY time. Pretzels are always hard old and cold. Hard enough to break teeth literally. Then there’s times where they never have anything ready so you wait forever to just change your mind. It’s like the employees don’t want to work, they just want to sit around on their phones instead of keeping fresh pretzels stocked.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They never gave pretzels. Last 5 times I've been they were out. Today I went at 1pm and they said it would be another hour before they had anymore. I'm giving up
Atmosphere: 1
Food: 1
Service: 1
They acted like my daughter and I didn't exist. They wouldn't even serve us after we stood waiting nearly 10 minutes. We finally left and are not going back.
This is the worst Auntie Ann’s I’ve ever been to. They don’t even make the original pretzels, just those pretzel bites that nobody wants. Do better. They were completely out of everything and all they wanted to make were some pretzel bites.
Went by at 12:30...NO pretzels even ready...why waste time even opening
Atmosphere: 1
Food: 1
Service: 1
Food quality was irrelevant as there is limited food available? It appears staff allows stock to completely deplete before cooking more. I found this hard to believe so I went back multiple times and I was correct. Staff just standing around when product needs to be made for people to purchase. Many other customers approached were told no product with a 20 to 30 minute wait or told more product would not be cooked until a certain time. I literally have never seen one of their businesses run like this. I don't understand paying employees to just stand around and refuse customers. Sad. I think it needs New Management and policies. A lot of very disappointed customers. It's a great product when it's made available.
Atmosphere: 1
Service: 1
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