I was willing to overlook the unenthusiastic attitude of the gentleman working the window, while he didn’t exactly do anything wrong just didn’t do it right. You’re working the window, doughnuts bring joy to people don’t suck that joy out, just made us seem like we were a terrible inconvenience for him. The biggest reason for my review was the sausage casing left in my sausage and jalapeño Kolash. Thought I’d try something new, It was good except for that chewy little experience.
Atmosphere: 3
Food: 3
Service: 2
Mary Crawford
I grew up on these donuts in MS, so did my son and daughter and my late husband. It was great to able to get them again, we live in the Smoky mountains and unfortunately the nearest Shipley to us is Nashville 3+hrs away.
Atmosphere: 5
Food: 5
Service: 5
Dylan Clark
Best doughnuts in the south! 🤤
Atmosphere: 4
Food: 4
Service: 4
Carrie Bouchard
The drive thru moves pretty slowly in the mornings, but I do understand how busy they are. Definitely will return.
Atmosphere: 5
Food: 5
Service: 4
Dexter ghostman Barnett
I just love this place. The service is great. The food is great. I definitely recommend. If you haven't been.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donuts
Scott Wilson
Rock solid choice for breakfast in Hattiesburg for decades. Awesome selection of donuts and kolaches. If you're a Hattiesburger it should give you some good feels. Always good vibes from the staff. Their hot donuts are 🔥🔥🔥!
Atmosphere: 3
Food: 5
Service: 5
Ayi N. Henley
Best donuts in my life.
Atmosphere: 5
Food: 5
Service: 5
Richard Tolbert
I used to come here 40 years ago. It's as good if not better than I remember. Great selection and when the donuts are still a little warm...Just heavenly.
Atmosphere: 5
Food: 5
Service: 5
Deborah Roberts
Best donuts in town!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts
Angela
Everything Delicious!!! Shipley's was such a treat! I was in town from Atlanta and stumbled across this yummy place. The donuts were so good & fresh! My favorite was the Blueberry Cake🥰 Cinnamon Rolls were so delicious!! Every donut I tried over the weekend was worth it!!! We even stopped on our way home to bring some back! So glad there isn't one in Atlanta!
Shipley Do-Nuts are the kind of experience that reminds you of childhood memories..a least that the experience I get whenever I bite into a warm and gooey donut from their store. A feeling of walking into your local bakery on a Saturday and smelling the yeast donuts..There's nothing like it in the world..I just love it 😀 😍 So thanks Shipley for giving me that feeling back 😀
Atmosphere: 4
Food: 5
Service: 4
Annie Dennis
It's always a wait on warm donuts
Atmosphere: 1
Food: 2
Service: 1
Jeremiah Lindley
Unprofessional and extremely disappointing experience.
I typically don’t leave reviews, but the lack of professionalism and basic customer service I experienced at Shirley’s Donuts deserves to be shared.
A vendor placed a large $135.59 donut order on my behalf for pickup. Unfortunately, there was a miscommunication on our end and the order wasn’t picked up on the scheduled day. That’s on us—but here’s where Shipley’s Do-Nuts completely dropped the ball. Despite having my contact information and the vendor’s, no one from Shirley’s ever attempted to call or follow up to say, “Hey, your order is sitting here waiting.” The donuts were presumably just left to sit or be tossed.
When I realized the mistake a couple of days later, I took the initiative to call Shirley’s myself. I explained the situation and asked if I could come pick up a replacement order the following week. The staff member I spoke with was polite, took down my number, and assured me it would be “no problem at all.” Based on that conversation, I assumed the issue was resolved and I could simply pick up the replacement order as discussed.
When I arrived on the rescheduled pickup day, I was met by a young female manager who had an incredibly unprofessional and rude demeanor. She informed me that if I wanted donuts, I would have to pay for a second order. I was completely blindsided. This was never mentioned during the call I made the week before.
At the very least, why didn’t anyone from Shipley’s Do-Nuts call me to clarify this before I made a special trip? I left my number for exactly this reason. If they had simply said, “We’ll need to charge you again,” I would have at least been informed and could’ve made a decision accordingly. Instead, I was met with a bad attitude, zero accountability, and no resolution.
In the end, I left with no donuts, no refund, and $135.59 wasted. The entire situation could have been handled so easily with a phone call or even a shred of proactive customer service. Mistakes happen—we’re all human—but the refusal to communicate, take responsibility, or even speak with a basic level of courtesy is what makes this experience so frustrating.
I won’t be doing business with Shipley’s Do-Nuts again, and I’ll be sharing this experience with others to save them the same hassle. If this is how they handle customer issues, I’d think twice before placing any kind of special order.
Atmosphere: 1
Food: 1
Service: 1
Eric Mathis
Um i moved into a house near this place. Worst mistake of my life. I can get to shipleys and back in under 10 minutes! It's a classic doughnut that tastes like a person actually made them. They have an amazing selection. If you have time you have to walk in and see them. I imagine this is what heaven is like. I used to be a crispy cream fan but I've discovered what a real doughnut is. I'm never going back. Also, everyone who serves us so happy and helpful. They must treat their employees very well
Atmosphere: 5
Food: 5
Service: 5
chrystal hailey
Traveled to town for USM Softball Alumni weekend. Visited here all 3 days...2 dozen each day!! Love the donuts!!
I was willing to overlook the unenthusiastic attitude of the gentleman working the window, while he didn’t exactly do anything wrong just didn’t do it right. You’re working the window, doughnuts bring joy to people don’t suck that joy out, just made us seem like we were a terrible inconvenience for him. The biggest reason for my review was the sausage casing left in my sausage and jalapeño Kolash. Thought I’d try something new, It was good except for that chewy little experience.
Atmosphere: 3
Food: 3
Service: 2
I grew up on these donuts in MS, so did my son and daughter and my late husband. It was great to able to get them again, we live in the Smoky mountains and unfortunately the nearest Shipley to us is Nashville 3+hrs away.
Atmosphere: 5
Food: 5
Service: 5
Best doughnuts in the south! 🤤
Atmosphere: 4
Food: 4
Service: 4
The drive thru moves pretty slowly in the mornings, but I do understand how busy they are. Definitely will return.
Atmosphere: 5
Food: 5
Service: 4
I just love this place. The service is great. The food is great. I definitely recommend. If you haven't been.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donuts
Rock solid choice for breakfast in Hattiesburg for decades. Awesome selection of donuts and kolaches. If you're a Hattiesburger it should give you some good feels. Always good vibes from the staff. Their hot donuts are 🔥🔥🔥!
Atmosphere: 3
Food: 5
Service: 5
Best donuts in my life.
Atmosphere: 5
Food: 5
Service: 5
I used to come here 40 years ago. It's as good if not better than I remember. Great selection and when the donuts are still a little warm...Just heavenly.
Atmosphere: 5
Food: 5
Service: 5
Best donuts in town!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts
Everything Delicious!!! Shipley's was such a treat! I was in town from Atlanta and stumbled across this yummy place. The donuts were so good & fresh! My favorite was the Blueberry Cake🥰 Cinnamon Rolls were so delicious!! Every donut I tried over the weekend was worth it!!! We even stopped on our way home to bring some back! So glad there isn't one in Atlanta!
Restaurantji Recommends
Shipley Do-Nuts are the kind of experience that reminds you of childhood memories..a least that the experience I get whenever I bite into a warm and gooey donut from their store. A feeling of walking into your local bakery on a Saturday and smelling the yeast donuts..There's nothing like it in the world..I just love it 😀 😍 So thanks Shipley for giving me that feeling back 😀
Atmosphere: 4
Food: 5
Service: 4
It's always a wait on warm donuts
Atmosphere: 1
Food: 2
Service: 1
Unprofessional and extremely disappointing experience.
I typically don’t leave reviews, but the lack of professionalism and basic customer service I experienced at Shirley’s Donuts deserves to be shared.
A vendor placed a large $135.59 donut order on my behalf for pickup. Unfortunately, there was a miscommunication on our end and the order wasn’t picked up on the scheduled day. That’s on us—but here’s where Shipley’s Do-Nuts completely dropped the ball. Despite having my contact information and the vendor’s, no one from Shirley’s ever attempted to call or follow up to say, “Hey, your order is sitting here waiting.” The donuts were presumably just left to sit or be tossed.
When I realized the mistake a couple of days later, I took the initiative to call Shirley’s myself. I explained the situation and asked if I could come pick up a replacement order the following week. The staff member I spoke with was polite, took down my number, and assured me it would be “no problem at all.” Based on that conversation, I assumed the issue was resolved and I could simply pick up the replacement order as discussed.
When I arrived on the rescheduled pickup day, I was met by a young female manager who had an incredibly unprofessional and rude demeanor. She informed me that if I wanted donuts, I would have to pay for a second order. I was completely blindsided. This was never mentioned during the call I made the week before.
At the very least, why didn’t anyone from Shipley’s Do-Nuts call me to clarify this before I made a special trip? I left my number for exactly this reason. If they had simply said, “We’ll need to charge you again,” I would have at least been informed and could’ve made a decision accordingly. Instead, I was met with a bad attitude, zero accountability, and no resolution.
In the end, I left with no donuts, no refund, and $135.59 wasted. The entire situation could have been handled so easily with a phone call or even a shred of proactive customer service. Mistakes happen—we’re all human—but the refusal to communicate, take responsibility, or even speak with a basic level of courtesy is what makes this experience so frustrating.
I won’t be doing business with Shipley’s Do-Nuts again, and I’ll be sharing this experience with others to save them the same hassle. If this is how they handle customer issues, I’d think twice before placing any kind of special order.
Atmosphere: 1
Food: 1
Service: 1
Um i moved into a house near this place. Worst mistake of my life. I can get to shipleys and back in under 10 minutes! It's a classic doughnut that tastes like a person actually made them. They have an amazing selection. If you have time you have to walk in and see them. I imagine this is what heaven is like. I used to be a crispy cream fan but I've discovered what a real doughnut is. I'm never going back. Also, everyone who serves us so happy and helpful. They must treat their employees very well
Atmosphere: 5
Food: 5
Service: 5
Traveled to town for USM Softball Alumni weekend. Visited here all 3 days...2 dozen each day!! Love the donuts!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Assorted Donuts
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