I wish I could do less then a star, I don’t understand the lack of care from a person that would serve garbage like this, spent over 50$ on an order for this to be sent out the door. I’ve been in food service industry for over 16 years, and have always stood by whatever food I sold, including pizza a lifetime ago. The damn basics is cutting it.
Shamia Thomas
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Keionna P
Everything was perfect! Timing was amazing! & Kimoria Was the sweetest, 10/10
Atmosphere: 5
Food: 5
Service: 5
Kavonda Hunt
Kimora provided great customer service!
Atmosphere: 5
Food: 5
Service: 5
Vyrus
Kimoria had excellent customer service and was quick with getting my food and getting me out
Atmosphere: 5
Food: 5
Service: 5
Luh Ray
kimoria provide me with good service today
Atmosphere: 5
Food: 5
Service: 5
Jermaine Madkins
Kimoria have great service
Atmosphere: 5
Food: 5
Service: 5
jhaniya alise
Kimoria was so nice. She provided amazing customer service.
I had a large order on 12/21. Sofia and her team did a great job with my order!!!
Atmosphere: 5
Food: 5
Service: 5
Jason Warren
Same old same old stuff.
Atmosphere: 2
Food: 2
Service: 2
Lashanda
Cashier Historian very polite and friendly vety professional
Atmosphere: 5
Food: 5
Service: 5
Kim Moore
I placed a delivery order at this Pizza Hut location and paid for it over the phone. I was told my order would take about 45 minutes. However, when the driver arrived, they informed me that payment was still due. I showed the driver proof of my transaction showing the order had already been paid.
The driver then contacted a live agent, who confirmed that my order was paid for, but the employee who took my order entered it incorrectly in the system. The driver was instructed to return the order to the store and told me to contact the store directly.
When I called back and explained the situation, I was advised to speak with the manager, Norah. He stated that it would take 5 to 7 business days to resolve the issue, which I felt was unreasonable since the mistake was not mine. I suggested that they simply remake and deliver my order, and he agreed.
After waiting another hour, I called again and was told that if I wanted my food, I would have to pick it up myself, even though the manager had said the issue would be taken care of. I asked to speak with someone above the manager and was told I could not speak to the general manager until the next day.
This experience was extremely disappointing. My family went without dinner because of a mistake made by the store, and the issue was handled very poorly. I will not be purchasing from or recommending this location in the future
Service: 1
Noneya Bizness
On Friday evening My Mother came to this location to pick a pizza for her and my kids, she said the pizza was dry and missing cheese, she said there was very nice young lady helped her and all of a sudden, My Mom said this nice nasty African American Manager yalonda came and interrupted the nice lady who already helped her, long story short My Mom is a diabetic and was needing to eat and this manager Yolanda with curly locs was very very out of order, she wouldn't give my mom the replacement pizza that the other young had promised instead she told my mom she can have a refund because she wasn't going to make the pizza over, Needless to say we had no problem at Marcos pizza but to the nasty attitude lady with the locs, I'll see u soon..
Wonderful customer service
Atmosphere: 5
Food: 5
Service: 5
I wish I could do less then a star, I don’t understand the lack of care from a person that would serve garbage like this, spent over 50$ on an order for this to be sent out the door. I’ve been in food service industry for over 16 years, and have always stood by whatever food I sold, including pizza a lifetime ago. The damn basics is cutting it.
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Everything was perfect! Timing was amazing! & Kimoria Was the sweetest, 10/10
Atmosphere: 5
Food: 5
Service: 5
Kimora provided great customer service!
Atmosphere: 5
Food: 5
Service: 5
Kimoria had excellent customer service and was quick with getting my food and getting me out
Atmosphere: 5
Food: 5
Service: 5
kimoria provide me with good service today
Atmosphere: 5
Food: 5
Service: 5
Kimoria have great service
Atmosphere: 5
Food: 5
Service: 5
Kimoria was so nice. She provided amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Kimora Payne gives good customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a large order on 12/21. Sofia and her team did a great job with my order!!!
Atmosphere: 5
Food: 5
Service: 5
Same old same old stuff.
Atmosphere: 2
Food: 2
Service: 2
Cashier Historian very polite and friendly vety professional
Atmosphere: 5
Food: 5
Service: 5
I placed a delivery order at this Pizza Hut location and paid for it over the phone. I was told my order would take about 45 minutes. However, when the driver arrived, they informed me that payment was still due. I showed the driver proof of my transaction showing the order had already been paid.
The driver then contacted a live agent, who confirmed that my order was paid for, but the employee who took my order entered it incorrectly in the system. The driver was instructed to return the order to the store and told me to contact the store directly.
When I called back and explained the situation, I was advised to speak with the manager, Norah. He stated that it would take 5 to 7 business days to resolve the issue, which I felt was unreasonable since the mistake was not mine. I suggested that they simply remake and deliver my order, and he agreed.
After waiting another hour, I called again and was told that if I wanted my food, I would have to pick it up myself, even though the manager had said the issue would be taken care of. I asked to speak with someone above the manager and was told I could not speak to the general manager until the next day.
This experience was extremely disappointing. My family went without dinner because of a mistake made by the store, and the issue was handled very poorly. I will not be purchasing from or recommending this location in the future
Service: 1
On Friday evening My Mother came to this location to pick a pizza for her and my kids, she said the pizza was dry and missing cheese, she said there was very nice young lady helped her and all of a sudden, My Mom said this nice nasty African American Manager yalonda came and interrupted the nice lady who already helped her, long story short My Mom is a diabetic and was needing to eat and this manager Yolanda with curly locs was very very out of order, she wouldn't give my mom the replacement pizza that the other young had promised instead she told my mom she can have a refund because she wasn't going to make the pizza over, Needless to say we had no problem at Marcos pizza but to the nasty attitude lady with the locs, I'll see u soon..
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