This has to be the worst Wendy's in the west tri state area. They are inefficient and rude. Though the food usually tastes ok, my orders are seldom correct. Upper management should save this Wendy's before it fails completely. The problems have to be generated from the manager. It takes at least 20 to 30 minutes to go through the drive thru and they always seem to be out of something like Coke. Really. I have received bathroom paper towels for napkins if I get any at all. Until management stops trying to cut corners and starts requiring employees to do their job, this store will not get better. This location is very convenient to me, but I would rather drive to another Wendy's at Church Road, Goodman and Interstate Drive or Stateline Road than do business at the Penny Lane Wendy's in Horn Lake. I am sure Wendy's has standard operating procedures for a profitable and successful restaurants, but these guidelines are not being followed at this Wendy's. With three other Wendy's in the area, Penny Lane Wendy's should be competing to be the best instead of the worst. I just ordered a Daves Combo single and a 3-piece chicken tenders. I received 6-piece chicken nuggets. No burger. No Frys. They got my Coke right, though I asked for no ice and it had ice. Should have gone to another Wendy's.
Atmosphere: 1
Food: 4
Service: 1
Savley Helton
I came here to grab some food after what felt like the worst serving shift I've ever had. They were very kind and quick. Would definitely recommend especially at 11pm after a ridiculously long day.
Atmosphere: 5
Food: 5
Service: 5
Booth Family
Please avoid eating from here. NOTHING THEY COOK IS FRESH TO ORDER AND MY FAMILY GOT FOOD POISONING FROM GETTING FOOD FROM THEIR DRIVE THRU ON 10/22/25 after 5pm here.
Atmosphere: 1
Food: 1
Service: 1
Lenora Smith
I love their frosty
Atmosphere: 5
Food: 5
Service: 5
Victor Lewis
The food is good when they get my order right. This isn't just once it's almost a guarantee that something is going to be missing or the items are incorrect. I thought ordering online would remedy this problem but it didn't. They need to install a third window so you can get the right order. Oh and don't go in to complain, the manager if they are on, are usually great but tell a regular employee and you come away feeling insulted attitude all around. I'm sorry you screwed up but I'm ordering for a family of 5 and don't want to make two trips.
Atmosphere: 1
Food: 4
Service: 1
Alice Hill
Every time I place an online order my husband goes thru the drive thru and comes home missing something. Tonight a chicken blt sandwich. The last time 4 piece nugget. Maybe it wouldnt be so bad if prices werent so high fir what you get. The burgers are half the size they used to be. Only thing they have going for them is they taste better thsn McDonald's. We stopped ordering Wendy's for about 6 months then we wanted a frosty. I've lost $50-$60 in the last 4 months we've been ordering. I'm just done. I know why you only have 2 stars. Yall keep it up and you'll end up shutting the doors.
Atmosphere: 1
Food: 1
Service: 1
Mike
Don't come unless you plan to wait 30-45 minutes for your food. Nothing against the staff - they are nice. They're just drastically understaffed, which is an issue with the owner of the establishment.
Service: 1
Diamond Smith
When people are coming to spend money at this location we shouldn't have to tell YOU our food is cold. Especially the person that's in the coordinator position. You can feel the heat from the fries when putting them in the bag rather you fixed them up or not. It's sad even the nuggets. Like where is the managers ? If the manager passing out the food you need to be fired.
Food: 1
Saudi Long
The manager needs to be fired he was extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Veronica Gray
The crew team was very nice ,but the manger was awful. No customer service skills, no respect for the customers out in the lobby area. Taking orders and fixing orders all while on face time. I checked my food and everything was just thrown together.
Yalls restaurant throws away food b4 11 o'clock I think it's sad that they throw away food and don't help the people that are around and just don't care about human decency I might be 1 person but this 1 person knows more people this store does and will say accordingly
Atmosphere: 1
Food: 1
Service: 1
Dayvishun Williams
Amazing service by Ms.toya made sure u was taken care of. Double checked for my food and amazing service .
Atmosphere: 5
Food: 5
Service: 5
LEXUS KOMODO
THIS LOCATION SHOULD BE SHUT DOWN
MrKeithMarshall
Closed - At 4 Pm - could not get service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Stack
Melissa Glenn
Apparently around 9 pm they stop reading tickets and give you whatever they want u to have. I had to send back my food not once, not twice, not 3 times but 4 times. And then they have the nerve to get an attitude because they can’t do their jobs. And it’s so busy in this area at this time, they should have more staff working. So after I waited 35 minutes I told them don’t worry about it and just give me a refund. The night manager said it’s 3 other Wendy’s on the street that I could’ve went too. 🤣🤣🤣 the nerve of you sir!!!! He handed me $6 and I told him I had the Dave’s Double and he said it’s $7.48. I’m okay give me the rest of my change, surely u not looking for a tip🙄. They don’t have to worry about me EVER coming back to that location. The whole restaurant is garbage, the doors are always locked and you can only go to the drive thru😤
This has to be the worst Wendy's in the west tri state area. They are inefficient and rude. Though the food usually tastes ok, my orders are seldom correct. Upper management should save this Wendy's before it fails completely. The problems have to be generated from the manager. It takes at least 20 to 30 minutes to go through the drive thru and they always seem to be out of something like Coke. Really. I have received bathroom paper towels for napkins if I get any at all. Until management stops trying to cut corners and starts requiring employees to do their job, this store will not get better. This location is very convenient to me, but I would rather drive to another Wendy's at Church Road, Goodman and Interstate Drive or Stateline Road than do business at the Penny Lane Wendy's in Horn Lake. I am sure Wendy's has standard operating procedures for a profitable and successful restaurants, but these guidelines are not being followed at this Wendy's. With three other Wendy's in the area, Penny Lane Wendy's should be competing to be the best instead of the worst. I just ordered a Daves Combo single and a 3-piece chicken tenders. I received 6-piece chicken nuggets. No burger. No Frys. They got my Coke right, though I asked for no ice and it had ice. Should have gone to another Wendy's.
Atmosphere: 1
Food: 4
Service: 1
I came here to grab some food after what felt like the worst serving shift I've ever had. They were very kind and quick. Would definitely recommend especially at 11pm after a ridiculously long day.
Atmosphere: 5
Food: 5
Service: 5
Please avoid eating from here. NOTHING THEY COOK IS FRESH TO ORDER AND MY FAMILY GOT FOOD POISONING FROM GETTING FOOD FROM THEIR DRIVE THRU ON 10/22/25 after 5pm here.
Atmosphere: 1
Food: 1
Service: 1
I love their frosty
Atmosphere: 5
Food: 5
Service: 5
The food is good when they get my order right. This isn't just once it's almost a guarantee that something is going to be missing or the items are incorrect. I thought ordering online would remedy this problem but it didn't. They need to install a third window so you can get the right order. Oh and don't go in to complain, the manager if they are on, are usually great but tell a regular employee and you come away feeling insulted attitude all around. I'm sorry you screwed up but I'm ordering for a family of 5 and don't want to make two trips.
Atmosphere: 1
Food: 4
Service: 1
Every time I place an online order my husband goes thru the drive thru and comes home missing something. Tonight a chicken blt sandwich. The last time 4 piece nugget. Maybe it wouldnt be so bad if prices werent so high fir what you get. The burgers are half the size they used to be. Only thing they have going for them is they taste better thsn McDonald's. We stopped ordering Wendy's for about 6 months then we wanted a frosty. I've lost $50-$60 in the last 4 months we've been ordering. I'm just done. I know why you only have 2 stars. Yall keep it up and you'll end up shutting the doors.
Atmosphere: 1
Food: 1
Service: 1
Don't come unless you plan to wait 30-45 minutes for your food. Nothing against the staff - they are nice. They're just drastically understaffed, which is an issue with the owner of the establishment.
Service: 1
When people are coming to spend money at this location we shouldn't have to tell YOU our food is cold. Especially the person that's in the coordinator position. You can feel the heat from the fries when putting them in the bag rather you fixed them up or not. It's sad even the nuggets. Like where is the managers ? If the manager passing out the food you need to be fired.
Food: 1
The manager needs to be fired he was extremely rude.
Atmosphere: 1
Food: 1
Service: 1
The crew team was very nice ,but the manger was awful. No customer service skills, no respect for the customers out in the lobby area. Taking orders and fixing orders all while on face time. I checked my food and everything was just thrown together.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Yalls restaurant throws away food b4 11 o'clock I think it's sad that they throw away food and don't help the people that are around and just don't care about human decency I might be 1 person but this 1 person knows more people this store does and will say accordingly
Atmosphere: 1
Food: 1
Service: 1
Amazing service by Ms.toya made sure u was taken care of. Double checked for my food and amazing service .
Atmosphere: 5
Food: 5
Service: 5
THIS LOCATION SHOULD BE SHUT DOWN
Closed - At 4 Pm - could not get service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Stack
Apparently around 9 pm they stop reading tickets and give you whatever they want u to have. I had to send back my food not once, not twice, not 3 times but 4 times. And then they have the nerve to get an attitude because they can’t do their jobs. And it’s so busy in this area at this time, they should have more staff working. So after I waited 35 minutes I told them don’t worry about it and just give me a refund. The night manager said it’s 3 other Wendy’s on the street that I could’ve went too. 🤣🤣🤣 the nerve of you sir!!!! He handed me $6 and I told him I had the Dave’s Double and he said it’s $7.48. I’m okay give me the rest of my change, surely u not looking for a tip🙄. They don’t have to worry about me EVER coming back to that location. The whole restaurant is garbage, the doors are always locked and you can only go to the drive thru😤
Atmosphere: 1
Food: 1
Service: 1
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