Needs to work on service other than that it's pretty decent food.
Atmosphere: 3
Food: 4
Service: 3
Molly Butler
Always good!!
Atmosphere: 5
Food: 5
Service: 5
Adrian Armstrong
I’ve been coming to the Jack’s on Highway 80 since it first opened, and it used to be a great place with friendly, caring employees. Unfortunately, that has changed. On December 20, 2025 around 7:42 PM, a manager wearing a red polo was extremely rude and dismissive. She rushed customers, refused to help me redeem my rewards when the machine wasnt scanning my qr code, and she showed zero effort or concern. What really crossed the line was how she handled my food—she threw it down instead of handing it to me like a human being. That level of disrespect is unacceptable. Leadership should set the tone, and this behavior reflects very poorly on the store.
Atmosphere: 1
Food: 3
Service: 1
shakayla dixon
Great - i love it
Atmosphere: 5
Food: 5
Service: 5
Kiara Waters
Imagine going to Jack’s for the first time and they already mess up your order.
I paid extra for add-ons and specific customizations, only to open my food and see that it was made incorrectly. I was charged for items that were either missing or done the exact opposite of what I requested. If I’m paying for bacon, cheese, and modifications, I expect them to actually be on the burger — not ignored.
This wasn’t a complicated order, and I even ordered online to avoid mistakes. Instead, I wasted money and ended up disappointed before even taking my first bite. For a first impression, this was terrible.
If you’re going to charge customers for add-ons, make sure the order is right. I shouldn’t have to double-check my food every time, especially when I’m paying extra.
Atmosphere: 3
Food: 1
Service: 3
Chocolate Montgomery
How long have they been there? I'm Woke!
Atmosphere: 5
Food: 5
Service: 5
Mr. Cooper
It's okay it depends on the servants this cooking and serving at the window
Atmosphere: 3
Food: 4
Service: 4
Jay Havok
Had a good experience
Atmosphere: 5
Food: 5
Service: 5
Kelashi Lewis
I've been to Jack's several times and Tabitha is the BEST cashier out of them all. She smiled, greeted us and made us feel welcome and appreciated. We really enjoyed our lunch today.
I grabbed a chicken sandwich through the drive thru, the sandwich was okay, but it was devoid of mayo or any sauce. I am not sure if it was supposed to have it or not, but if I were them, I would add some sauce.
Atmosphere: 4
Food: 3
Service: 5
Brandy Graham
It was quick and delicious in the drive thru. First time trying and it was great.
Atmosphere: 4
Food: 5
Service: 5
Dominique Felts
The food is good
Atmosphere: 4
Food: 5
Service: 5
Monti Harris
Took 15 min to get a breakfast burrito, unhappy employees, three even started arguing loudly in front of everybody waiting on their orders.
Been several times food has always been Old
Atmosphere: 1
Food: 1
Service: 1
Needs to work on service other than that it's pretty decent food.
Atmosphere: 3
Food: 4
Service: 3
Always good!!
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to the Jack’s on Highway 80 since it first opened, and it used to be a great place with friendly, caring employees. Unfortunately, that has changed.
On December 20, 2025 around 7:42 PM, a manager wearing a red polo was extremely rude and dismissive. She rushed customers, refused to help me redeem my rewards when the machine wasnt scanning my qr code, and she showed zero effort or concern.
What really crossed the line was how she handled my food—she threw it down instead of handing it to me like a human being. That level of disrespect is unacceptable. Leadership should set the tone, and this behavior reflects very poorly on the store.
Atmosphere: 1
Food: 3
Service: 1
Great - i love it
Atmosphere: 5
Food: 5
Service: 5
Imagine going to Jack’s for the first time and they already mess up your order.
I paid extra for add-ons and specific customizations, only to open my food and see that it was made incorrectly. I was charged for items that were either missing or done the exact opposite of what I requested. If I’m paying for bacon, cheese, and modifications, I expect them to actually be on the burger — not ignored.
This wasn’t a complicated order, and I even ordered online to avoid mistakes. Instead, I wasted money and ended up disappointed before even taking my first bite. For a first impression, this was terrible.
If you’re going to charge customers for add-ons, make sure the order is right. I shouldn’t have to double-check my food every time, especially when I’m paying extra.
Atmosphere: 3
Food: 1
Service: 3
How long have they been there? I'm Woke!
Atmosphere: 5
Food: 5
Service: 5
It's okay it depends on the servants this cooking and serving at the window
Atmosphere: 3
Food: 4
Service: 4
Had a good experience
Atmosphere: 5
Food: 5
Service: 5
I've been to Jack's several times and Tabitha is the BEST cashier out of them all. She smiled, greeted us and made us feel welcome and appreciated. We really enjoyed our lunch today.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food at a good price
Atmosphere: 5
Food: 5
Service: 5
I grabbed a chicken sandwich through the drive thru, the sandwich was okay, but it was devoid of mayo or any sauce. I am not sure if it was supposed to have it or not, but if I were them, I would add some sauce.
Atmosphere: 4
Food: 3
Service: 5
It was quick and delicious in the drive thru. First time trying and it was great.
Atmosphere: 4
Food: 5
Service: 5
The food is good
Atmosphere: 4
Food: 5
Service: 5
Took 15 min to get a breakfast burrito, unhappy employees, three even started arguing loudly in front of everybody waiting on their orders.
Atmosphere: 3
Food: 4
Service: 2
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