I’m not really sure why this place is rated so well. We walked in and this place was absolutely empty. That should have been a sign for us to leave. My husband ordered a meatball sandwich, and I ordered chicken Alfredo. The sauces tasted like generic jarred sauces, and the meat tasted like it had been frozen, not fresh. It appears people took a hint from the name and got lost on the way to Lost Pizza. Do yourself the same.
Drizzy Draé
Love pizza hut and the wings.
Chad Arbuckle
Called to place a order for carry out and the lady said it’s to late then hung up on me without saying bye I must say she was rude
Beverly Seals
Didn't like the calzone or pizza but the desserts are great
Charisse Rankin
Love it. My pizza was on point!!
Kymberana Short
They’re very rude , they said hold on , and as I waited 5 mins , they hung up . It took me three times calling back to get an answer . Then as I started placing my order she started talking to the employer and put the phone done without saying hold on . They need new management or better training !
Khepera Griffin
I don’t even usually take the time to write reviews, but this experience was absolutely DESPICABLE. I have been eating Pizza Hut for years and it was really disappointing to receive such poor customer service. Myself and a friend ordered pizza over the phone and received it over an hour late. When calling and complaining about this because it was definitely not acceptable, all the STORE MANAGER did was apologize for the inconvenience and offered nothing in place of it. When the pizza finally did make it to our location, we only had a $100 bill to pay for it. We did not know that they don’t accept those bills. Instead of just letting us have the simple order (a pizza and a cookie pizza) they took it back to the restaurant. I couldn’t believe this happened, so of course we called the restaurant. The STORE MANAGER was very rude again. I asked him what he was going to do about this, and he kept apologizing. He then proceeded to tell me if I wanted my order to come get it from the store. This was the worse experience in customer service and it discourages me from purchasing pizza from Pizza Hut. The location is the Pizza Hut located in Maywood Mart in Jackson, MS.
Meko Meko
Run! This pizza hut does not respect their customers. On more than one occasion, my pizzas were OLD. They cook pizzas way ahead of time then give you the ones that taste like they have been sitting out for hours. If you order another topping, they will just add the other toppings to an old pizza then reheat. I complained about this through email and customer service sent me a code for free pizzas. Honestly, I don't want to waste my time using the free pizza coupon because it is just that nasty. The reason why I am so mad is because I buy additional food whenever I use the coupon. The only time I received good pizza was when I ordered during the daytime on a weekday. Please do better so you wont lose another customer. The Cinnabon dessert taste like plastic with cream on it. The only food item that tastes good is the chocolate chip cookie.
Cleo Wilkerson
This place is soo unprofessional and so rude! Very poor customer service at all! Takes about two damn hours just for one simple order!! They rarely answer the phone and the have poor attitudes! Do not order from here!!
S S.
Order of events, final step is going to be they are closing... 1. employees laughing and talking, no one taking orders 2. person taking order wanders over, coughing all over, then picking up food 3. Cup please... 4. Go ask where is the order 5. Come to table with wrong order 6. Come back with 1/2 of order 7. Go to counter ask for rest of order, silverware. Answer, "we ain't got none, they don't washed the dishes". Here is 2cents plastic set. 8. Sad, sad food decide no food is better that this mess. 9. LEAVE, never come back. Shame, I used to like this place. No one here, Too late, they won't recover, next stop is shut down.
Food taste don't match the price. None of the tables was clean. Had two different vibes while dinning in.
Billy P.
Y'all don't need to be shutting down y'all need to stay open this is the best pizza in jackson.Periodt
Jeremy R.
Usually this is a great place but they completely forgot to start our order because the people in the back were too busy messing around and joking instead of working. Took 45 minutes to get our food. Stay away from this one.
Titus H.
First time visiting today for Lunch and I will definitely be back! I got the lunch special which was a personal pizza, side salad, and a drink for $11.31. I got the thin crust pizza with pepperoni and black olives. Great atmosphere with the music at the right volume. Staff was very friendly and even checked in towards the end of our meal.
Liz R.
If I could give a no star review, I would! This location was absolutely terrible. Besides the point of horrible customer service, the food was barely edible. We were passing through Jackson and have been to the Oxford location many times. We love the Oxford location but this was nothing in comparison. To start, the women's bathroom was out of order. I had to use the men's room which was filthy and had weed on the floor. We ordered pizza and wings. The pizza came out way before the wings. It was undercooked, was an overwhelming amount of cheese, and the sauce appeared to be watered down. It was like tomato juice on the pizza. The wings then came out and were smaller than a chicken nugget. They were so overdone that they crunched when you bit into them. I highly suggest not going here! It was a mistake I will never make again. Extremely disappointed.
I’m not really sure why this place is rated so well. We walked in and this place was absolutely empty. That should have been a sign for us to leave. My husband ordered a meatball sandwich, and I ordered chicken Alfredo. The sauces tasted like generic jarred sauces, and the meat tasted like it had been frozen, not fresh. It appears people took a hint from the name and got lost on the way to Lost Pizza. Do yourself the same.
Love pizza hut and the wings.
Called to place a order for carry out and the lady said it’s to late then hung up on me without saying bye I must say she was rude
Didn't like the calzone or pizza but the desserts are great
Love it. My pizza was on point!!
They’re very rude , they said hold on , and as I waited 5 mins , they hung up . It took me three times calling back to get an answer . Then as I started placing my order she started talking to the employer and put the phone done without saying hold on . They need new management or better training !
I don’t even usually take the time to write reviews, but this experience was absolutely DESPICABLE. I have been eating Pizza Hut for years and it was really disappointing to receive such poor customer service. Myself and a friend ordered pizza over the phone and received it over an hour late. When calling and complaining about this because it was definitely not acceptable, all the STORE MANAGER did was apologize for the inconvenience and offered nothing in place of it. When the pizza finally did make it to our location, we only had a $100 bill to pay for it. We did not know that they don’t accept those bills. Instead of just letting us have the simple order (a pizza and a cookie pizza) they took it back to the restaurant. I couldn’t believe this happened, so of course we called the restaurant. The STORE MANAGER was very rude again. I asked him what he was going to do about this, and he kept apologizing. He then proceeded to tell me if I wanted my order to come get it from the store. This was the worse experience in customer service and it discourages me from purchasing pizza from Pizza Hut. The location is the Pizza Hut located in Maywood Mart in Jackson, MS.
Run! This pizza hut does not respect their customers. On more than one occasion, my pizzas were OLD. They cook pizzas way ahead of time then give you the ones that taste like they have been sitting out for hours. If you order another topping, they will just add the other toppings to an old pizza then reheat. I complained about this through email and customer service sent me a code for free pizzas. Honestly, I don't want to waste my time using the free pizza coupon because it is just that nasty. The reason why I am so mad is because I buy additional food whenever I use the coupon. The only time I received good pizza was when I ordered during the daytime on a weekday. Please do better so you wont lose another customer. The Cinnabon dessert taste like plastic with cream on it. The only food item that tastes good is the chocolate chip cookie.
This place is soo unprofessional and so rude! Very poor customer service at all! Takes about two damn hours just for one simple order!! They rarely answer the phone and the have poor attitudes! Do not order from here!!
Order of events, final step is going to be they are closing... 1. employees laughing and talking, no one taking orders 2. person taking order wanders over, coughing all over, then picking up food 3. Cup please... 4. Go ask where is the order 5. Come to table with wrong order 6. Come back with 1/2 of order 7. Go to counter ask for rest of order, silverware. Answer, "we ain't got none, they don't washed the dishes". Here is 2cents plastic set. 8. Sad, sad food decide no food is better that this mess. 9. LEAVE, never come back. Shame, I used to like this place. No one here, Too late, they won't recover, next stop is shut down.
Restaurantji Recommends
Food taste don't match the price. None of the tables was clean. Had two different vibes while dinning in.
Y'all don't need to be shutting down y'all need to stay open this is the best pizza in jackson.Periodt
Usually this is a great place but they completely forgot to start our order because the people in the back were too busy messing around and joking instead of working. Took 45 minutes to get our food. Stay away from this one.
First time visiting today for Lunch and I will definitely be back! I got the lunch special which was a personal pizza, side salad, and a drink for $11.31. I got the thin crust pizza with pepperoni and black olives. Great atmosphere with the music at the right volume. Staff was very friendly and even checked in towards the end of our meal.
If I could give a no star review, I would! This location was absolutely terrible. Besides the point of horrible customer service, the food was barely edible. We were passing through Jackson and have been to the Oxford location many times. We love the Oxford location but this was nothing in comparison. To start, the women's bathroom was out of order. I had to use the men's room which was filthy and had weed on the floor. We ordered pizza and wings. The pizza came out way before the wings. It was undercooked, was an overwhelming amount of cheese, and the sauce appeared to be watered down. It was like tomato juice on the pizza. The wings then came out and were smaller than a chicken nugget. They were so overdone that they crunched when you bit into them. I highly suggest not going here! It was a mistake I will never make again. Extremely disappointed.