Ordered $66 in food. Didn't receive any straws, spoons for ice cream and no napkins..
Atmosphere: 4
Food: 4
Service: 3
Andrea Mitchell
If I could give this store no stars I would. I am very very very disappointed ☹️ because I had an order for a family of 5 and 4 shakes. And my two orders of mozzarella cheese sticks were left out and our shakes were not stirred at all, everything was at the bottom of our Oreo cheese cake shakes. No condiments for chicken strips or ketchup for tots, even though you asked for it. And the car hop read the whole order off to my husband as if everything was in the bag. Like, this world is freaking horrible to live in, you try to be kind and people still do you wrong. We will definitely be driving to Richland MS for sonic from now on. It’s not just this fast food restaurant it’s all of the fast food restaurants in BYRAM MS. The customer service could be rated a negative 100. If that was possible. If someone has an order for a Family of 5, PLEASE FOR THE LOVE OF GOD PUT THE DANG FOOD THEY PAID FOR IN THE DANG BAGSSSSSS. What is so wrong with that? Y’all are stealing from people when yall do stuff like this. And it’s just plum wrong to charge someone for food that you did not put in the bag. the person who took the order was DEJA, Not to mention my husband being kind and generous like he is, gave the carhop a $33 dollar tip, believing all the food he paid for was in the bag. It’s not right and I am about to go to the CITY OF BYRAM ON EVERY SIGLE FAST FOOD RESTAURANT IN BYRAM YALL ALL DO IT AND ITS NOT RIGHT!!!!! PLEASE 🙏 DO BETTER BY YOUR CUSTOMERS OR FIRE THEM AND HIRE PEOPLE THAT WILL, it’s that simple
Atmosphere: 1
Food: 1
Service: 1
Roger Foster
Got to be one of the worst sonics in Mississippi manager sorry employees are sorry. Everyone has an attitude and doesn’t care about what the customer wants. I asked for one order of mozzarella sticks to be remade because they were cold and hard. This lady told me I can only get three of them back because I broke open. The other three are just sad in fast food nowadays And don’t teach the children anything about CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
Anita Jenkins
The first problem was that the app didn’t work. I started off by letting her know I had several orders. I couldn’t even get the whole sentence out of my mouth before she cut me off with something that wasn’t comprehensible about go ahead with them one at a time (the only part I understood). I started with the order of a plain burger with added items. She insulted me by saying, “Oh, so you don’t want a plain burger then?” to which I answered, “Well, I only wanted to add certain things.” After we finally got that straight, I proceeded with another order which she misses because of someone she chatting with in the background. I have to repeat more than one of the 6 orders for this same reason. Every time I ask for a food item with something added, she gets more belligerent. Also, each time I was almost finished with one order she barked is that all or asked for the next one. I especially didn’t appreciate her changing my vanilla shake with real strawberries added to a plain strawberry milkshake. I didn’t say anything else at this point because I’m fed up. They forgot the sweet tea and when I called back to ask for it, there was a burst of laughter in the background. About 10 seconds later, my tea comes out. I couldn’t help but wonder if this was intentional. Of course, when I got home I realized one of my drinks was missing and several of the sandwiches were missing items. I just wanted lunch for my family. Why is it so hard to be kind?
Atmosphere: 1
Food: 1
Service: 1
Alexis Huddleston
I made an order in the mobile app. I was able to check-in but it seems I was forgotten about. The screen at the stallion said someone was coming with my order. It took at least 30 mins to get my order as I watched cars pull up, make an order & receive it & leave before I got my order. I pressed the button & told them about my order & they seemed confused. It seemed very short staffed today at this location but I feel extremely disappointed in the service. I only come to this location occasionally, but I don't think I'll be back. Please get more staff.
Service: 1
Stacey N
We tried the garlic cheese burger. It was good
Atmosphere: 3
Food: 4
Service: 5
Susan Stelly
We love to go to Sonic, the food is always nice and hot. They have the best ice in their drinks.
Atmosphere: 5
Food: 5
Service: 5
Anjelika Peace
I had order my food at 7:10 but got it at 7:46 and they messed up my order
Service: 2
i am a hot mess
Idk what yall did but I’ve been on the toilet all day….
I press the red button to get service. It was not busy. In fact several workers walked by and saw me sitting in my car. The red button went off and still didn't get service. I actually tried again hitting the red button. I waited until it went off again.The gentleman in the car came that long after me. He was served. I never was. I left and gave Starbucks my business. What a waste of time.
Service: 1
Chris Simmons
I have to go to richland or pearl when I want sonic. The one in byram is horrible. The last 3 times I went and it was just horrible service- and never I mean never get the order right. I have gave them multiply chances everytime same old crap. This is the worst sonic in the country..
Atmosphere: 1
Food: 1
Service: 1
Chrissy
Great location. At this sonic, of the times that I've been there in the last 6 months, I've never found any of the screens that actually accept the credit card when you insert it. Even after you try several times until it turns green, and then they tell you you haven't paid yet even though the screen swapped over, making you think you've paid, definitely needs maintenance. I wouldn't have mentioned this, but it just seems like it would have been fixed by now. The servers don't really smile and lack the hospitality service. On a good note, the food is always served quickly, temperature is on point, good presentation, and tasty. The cooks are fantastic, whomever they are behind the scenes. This is why I gave 4 out of 5 stars.
Atmosphere: 4
Food: 5
Service: 2
Kayla C
Waited ten minutes after the screen said my order was on the way. Slowest sonic I’ve ever been to.
Ashley Hammons
THE OWNERS OF THIS LOCATION NEED TO SEND SOME ONE TO GO RUN IT CORRECTLY OR JUST SHUT DOWN AND GET OUT! STOP ROBBING PEOPLE OF THEIR HARD EARNED MONEY!! TWO NIGHTS AGO I DECIDED TO GIVE THIS PLACE 1 LAST CHANCE, IT WAS ABOUT 10PM, NOT TOO BUSY AND I HAD AN EASY ORDER : MED COKE AND 2 PRETZELS... EASY ENOUGH RIGHT? PRESSED THE BOTTON AND SOME ONE INSTANTLY ANSWERED, TOOK MY ORDER, GOT MY ORDER WITHIN 7-8 MINUTES BY A VERY NICE CAR HOP & LEFT. TOOK ONE BITE FROM MY PRETZEL STICK & THOUGHT THEY HAD GIVEN ME A BLOOMING ONION, ONLY AS FAR AS I KNOW THEY DON'T SERVE THIS! GOT MY FOOD OUT OF THE BAG AND SAW THE MOST SCARY TANNED PRETZEL EVER. NO SALT, NO BREAD TASTE, JUST AN IMITATION PRETZEL WITH A TWIN IN MY BAG. IT WAS SO CRISP THE OUTER SKIN FLAKED OFF.... COME ON SONIC!!! NO SALT, YOU HAVE ME 2 PRETZELS WITH THE SALT BURNT OFF!! REALLY??? DO BETTER SONIC PLEASE!!!
Ordered $66 in food. Didn't receive any straws, spoons for ice cream and no napkins..
Atmosphere: 4
Food: 4
Service: 3
If I could give this store no stars I would. I am very very very disappointed ☹️ because I had an order for a family of 5 and 4 shakes. And my two orders of mozzarella cheese sticks were left out and our shakes were not stirred at all, everything was at the bottom of our Oreo cheese cake shakes. No condiments for chicken strips or ketchup for tots, even though you asked for it. And the car hop read the whole order off to my husband as if everything was in the bag. Like, this world is freaking horrible to live in, you try to be kind and people still do you wrong. We will definitely be driving to Richland MS for sonic from now on. It’s not just this fast food restaurant it’s all of the fast food restaurants in BYRAM MS. The customer service could be rated a negative 100. If that was possible. If someone has an order for a Family of 5, PLEASE FOR THE LOVE OF GOD PUT THE DANG FOOD THEY PAID FOR IN THE DANG BAGSSSSSS. What is so wrong with that? Y’all are stealing from people when yall do stuff like this. And it’s just plum wrong to charge someone for food that you did not put in the bag. the person who took the order was DEJA, Not to mention my husband being kind and generous like he is, gave the carhop a $33 dollar tip, believing all the food he paid for was in the bag. It’s not right and I am about to go to the CITY OF BYRAM ON EVERY SIGLE FAST FOOD RESTAURANT IN BYRAM YALL ALL DO IT AND ITS NOT RIGHT!!!!! PLEASE 🙏 DO BETTER BY YOUR CUSTOMERS OR FIRE THEM AND HIRE PEOPLE THAT WILL, it’s that simple
Atmosphere: 1
Food: 1
Service: 1
Got to be one of the worst sonics in Mississippi manager sorry employees are sorry. Everyone has an attitude and doesn’t care about what the customer wants. I asked for one order of mozzarella sticks to be remade because they were cold and hard. This lady told me I can only get three of them back because I broke open. The other three are just sad in fast food nowadays And don’t teach the children anything about CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
The first problem was that the app didn’t work. I started off by letting her know I had several orders. I couldn’t even get the whole sentence out of my mouth before she cut me off with something that wasn’t comprehensible about go ahead with them one at a time (the only part I understood). I started with the order of a plain burger with added items. She insulted me by saying, “Oh, so you don’t want a plain burger then?” to which I answered, “Well, I only wanted to add certain things.” After we finally got that straight, I proceeded with another order which she misses because of someone she chatting with in the background. I have to repeat more than one of the 6 orders for this same reason. Every time I ask for a food item with something added, she gets more belligerent. Also, each time I was almost finished with one order she barked is that all or asked for the next one. I especially didn’t appreciate her changing my vanilla shake with real strawberries added to a plain strawberry milkshake. I didn’t say anything else at this point because I’m fed up. They forgot the sweet tea and when I called back to ask for it, there was a burst of laughter in the background. About 10 seconds later, my tea comes out. I couldn’t help but wonder if this was intentional. Of course, when I got home I realized one of my drinks was missing and several of the sandwiches were missing items. I just wanted lunch for my family. Why is it so hard to be kind?
Atmosphere: 1
Food: 1
Service: 1
I made an order in the mobile app. I was able to check-in but it seems I was forgotten about. The screen at the stallion said someone was coming with my order. It took at least 30 mins to get my order as I watched cars pull up, make an order & receive it & leave before I got my order. I pressed the button & told them about my order & they seemed confused. It seemed very short staffed today at this location but I feel extremely disappointed in the service. I only come to this location occasionally, but I don't think I'll be back. Please get more staff.
Service: 1
We tried the garlic cheese burger. It was good
Atmosphere: 3
Food: 4
Service: 5
We love to go to Sonic, the food is always nice and hot. They have the best ice in their drinks.
Atmosphere: 5
Food: 5
Service: 5
I had order my food at 7:10 but got it at 7:46 and they messed up my order
Service: 2
Idk what yall did but I’ve been on the toilet all day….
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I press the red button to get service. It was not busy. In fact several workers walked by and saw me sitting in my car. The red button went off and still didn't get service. I actually tried again hitting the red button. I waited until it went off again.The gentleman in the car came that long after me. He was served. I never was. I left and gave Starbucks my business. What a waste of time.
Service: 1
I have to go to richland or pearl when I want sonic. The one in byram is horrible. The last 3 times I went and it was just horrible service- and never I mean never get the order right. I have gave them multiply chances everytime same old crap. This is the worst sonic in the country..
Atmosphere: 1
Food: 1
Service: 1
Great location. At this sonic, of the times that I've been there in the last 6 months, I've never found any of the screens that actually accept the credit card when you insert it. Even after you try several times until it turns green, and then they tell you you haven't paid yet even though the screen swapped over, making you think you've paid, definitely needs maintenance. I wouldn't have mentioned this, but it just seems like it would have been fixed by now. The servers don't really smile and lack the hospitality service. On a good note, the food is always served quickly, temperature is on point, good presentation, and tasty. The cooks are fantastic, whomever they are behind the scenes. This is why I gave 4 out of 5 stars.
Atmosphere: 4
Food: 5
Service: 2
Waited ten minutes after the screen said my order was on the way. Slowest sonic I’ve ever been to.
THE OWNERS OF THIS LOCATION NEED TO SEND SOME ONE TO GO RUN IT CORRECTLY OR JUST SHUT DOWN AND GET OUT! STOP ROBBING PEOPLE OF THEIR HARD EARNED MONEY!! TWO NIGHTS AGO I DECIDED TO GIVE THIS PLACE 1 LAST CHANCE, IT WAS ABOUT 10PM, NOT TOO BUSY AND I HAD AN EASY ORDER : MED COKE AND 2 PRETZELS... EASY ENOUGH RIGHT? PRESSED THE BOTTON AND SOME ONE INSTANTLY ANSWERED, TOOK MY ORDER, GOT MY ORDER WITHIN 7-8 MINUTES BY A VERY NICE CAR HOP & LEFT. TOOK ONE BITE FROM MY PRETZEL STICK & THOUGHT THEY HAD GIVEN ME A BLOOMING ONION, ONLY AS FAR AS I KNOW THEY DON'T SERVE THIS! GOT MY FOOD OUT OF THE BAG AND SAW THE MOST SCARY TANNED PRETZEL EVER. NO SALT, NO BREAD TASTE, JUST AN IMITATION PRETZEL WITH A TWIN IN MY BAG. IT WAS SO CRISP THE OUTER SKIN FLAKED OFF.... COME ON SONIC!!! NO SALT, YOU HAVE ME 2 PRETZELS WITH THE SALT BURNT OFF!! REALLY??? DO BETTER SONIC PLEASE!!!
Atmosphere: 2
Food: 1
Service: 5
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