Very rude manager terrible attitude needs to worry about herself
Amy/Amanda Stroud
If I could leave 0 stars ⭐️ I totally would! Worst service and food! I figured since corporate supposedly took over things changed well I was wrong. The menu clearly states BLT as a COMBO but they charged my daughter individually for the BLT the fries and the drink which equal out to be $24 for two combos, which should have been $13.98. Then she proceeds to argue with me about it telling me I’m wrong and I’m looking at her menu. My husband order the catfish basket. It was two pieces of catfish no bigger than my pinky. My granddaughter got more fries in her kitty basket Then my husband did and his catfish plate. I asked for a side. Of nacho cheese and chili cheese because she told me I could not add it to his fries got charged for it never got it.(3.98) Never got our drinks because the BLT combo that I ordered was not technically a combo and I didn’t pay for the drinks. I will not stop at another Wards, if they can’t get this one better managed than they all probably ran like trash! The kiln wards IS STRAIGHT TRASH! I paid total $70 for a BLT a chicken wrap a hamburger and kids meal! No drinks! We could have went to eat Mexican food for that price!
Atmosphere: 1
Food: 1
Service: 1
charity richard
Wow come on my big one had barely any chili horrible
Atmosphere: 1
Food: 1
Service: 1
Yolanda Munoz
People are rude. Food is cold as all hell and the burgers are burnt. For the price I paid this is bullshit
Food: 1
Service: 1
Heather Thompson
Don’t normally eat here.
Atmosphere: 3
Food: 3
Service: 3
Alexis Smith
Since when does a “basket” meal mean only the main dish, no sides, no drinks? $11 for 3-4 thin chicken strips, $12 for flash frozen popcorn chicken, drinks and fries sold separately?! I understand an up charge for larger sizes or substitutions, but nearly $20/person is not worth it. I’ll go to a bonafide restaurant with locally and freshly made items for that price.
The employees already seem to be running on less than average brain power. Every time we take the drive out to Ward’s (we live 30-35min away) the employees don’t even acknowledge us standing at the counter. They look right through us, as if we aren’t even there and they aren’t having a thought in the world.
Atmosphere: 2
Food: 3
Service: 2
Cortney Rester
✅ check your bags before leaving the drive thru window. Pay for 2 meals and end up get 1meal & drink and my sweet tea no meal. (The food we did get tasted really good.) Had already left and called to let someone know what had happened no answer.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chili, French Fries, Big Burger
Cowboy Markita
Drive thru for a carmel milkshake and spicy fries. 😋 fast and super friendly employee. What a gem you dont find much of anymore! ❤️
Atmosphere: 5
Food: 5
Service: 5
Jahna Dahn
Was charged for 2 southern deluxe meals when we wanted just the burgers. Basically, we wanted the meal without a drink. We had gotten sweet potato fries. Ended up paying $36 for 2 meals. We won't be back
The worst Wards I have ever eaten at. 1. You have to ask for pickles on little one’s and big one’s 2. Had supper there today and the Little ones were cold and the burger was too. 3. The buns were stale. 4. Meesssd up stomach tonight. 5. I have given this place multiple chances. Every time is the same sub- standard experience.
I am so disappointed that I just can’t get Wards near my home. I have had a great experience at every other location. This one never again.
Ryleigh Spurlock
Workers here don’t know how to be respectful. They will also take your orders wrong and then be rude to you because they didn’t give you what you ordered.
Atmosphere: 1
Food: 1
Service: 1
Makaylah Verge
I was hired on there yes I have a baby and I am 17 I missed two days of work bc of the storm and no babysitter yes I admit that’s my fault I went in for my Sunday shift bc she nvr told me I was fired and now I texted Mrs Kat the corporate manger and she told me I worked 12-8 today but when I went in for my 5-c shift on Sunday the manger on that shift told me I was fired so tell me how I was spouse too work 12-8 today when I got told Sunday I was fired. Then after I asked Mrs Kat she blocked me
Daniel M.
Pass this place up!!!
Atmosphere: 3
Food: 1
Service: 3
Heather
If it’s not breakfast then don’t bother going. Inconsistent service. Today I got half way cooked fries that I’d NEVER serve to anyone. Tasted like raw potatoes. At least one cashier acts like they are high on drugs. I’ve seen another cashier bullying another into doing side work/cleaning and being very rude. No one ever acts happy to work there much less serve you after 10AM.
Dietary restrictions: Everything has sugar and is greasy.
I always enjoy visits here
Atmosphere: 5
Food: 5
Service: 5
Very rude manager terrible attitude needs to worry about herself
If I could leave 0 stars ⭐️ I totally would! Worst service and food! I figured since corporate supposedly took over things changed well I was wrong. The menu clearly states BLT as a COMBO but they charged my daughter individually for the BLT the fries and the drink which equal out to be $24 for two combos, which should have been $13.98. Then she proceeds to argue with me about it telling me I’m wrong and I’m looking at her menu. My husband order the catfish basket. It was two pieces of catfish no bigger than my pinky. My granddaughter got more fries in her kitty basket Then my husband did and his catfish plate. I asked for a side. Of nacho cheese and chili cheese because she told me I could not add it to his fries got charged for it never got it.(3.98) Never got our drinks because the BLT combo that I ordered was not technically a combo and I didn’t pay for the drinks. I will not stop at another Wards, if they can’t get this one better managed than they all probably ran like trash! The kiln wards IS STRAIGHT TRASH! I paid total $70 for a BLT a chicken wrap a hamburger and kids meal! No drinks! We could have went to eat Mexican food for that price!
Atmosphere: 1
Food: 1
Service: 1
Wow come on my big one had barely any chili horrible
Atmosphere: 1
Food: 1
Service: 1
People are rude. Food is cold as all hell and the burgers are burnt. For the price I paid this is bullshit
Food: 1
Service: 1
Don’t normally eat here.
Atmosphere: 3
Food: 3
Service: 3
Since when does a “basket” meal mean only the main dish, no sides, no drinks? $11 for 3-4 thin chicken strips, $12 for flash frozen popcorn chicken, drinks and fries sold separately?! I understand an up charge for larger sizes or substitutions, but nearly $20/person is not worth it. I’ll go to a bonafide restaurant with locally and freshly made items for that price.
The employees already seem to be running on less than average brain power. Every time we take the drive out to Ward’s (we live 30-35min away) the employees don’t even acknowledge us standing at the counter. They look right through us, as if we aren’t even there and they aren’t having a thought in the world.
Atmosphere: 2
Food: 3
Service: 2
✅ check your bags before leaving the drive thru window. Pay for 2 meals and end up get 1meal & drink and my sweet tea no meal. (The food we did get tasted really good.) Had already left and called to let someone know what had happened no answer.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chili, French Fries, Big Burger
Drive thru for a carmel milkshake and spicy fries. 😋 fast and super friendly employee. What a gem you dont find much of anymore! ❤️
Atmosphere: 5
Food: 5
Service: 5
Was charged for 2 southern deluxe meals when we wanted just the burgers. Basically, we wanted the meal without a drink. We had gotten sweet potato fries. Ended up paying $36 for 2 meals. We won't be back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worst Wards I have ever eaten at.
1. You have to ask for pickles on little one’s and big one’s
2. Had supper there today and the Little ones were cold and the burger was too.
3. The buns were stale.
4. Meesssd up stomach tonight.
5. I have given this place multiple chances. Every time is the same sub- standard experience.
I am so disappointed that I just can’t get Wards near my home.
I have had a great experience at every other location.
This one never again.
Workers here don’t know how to be respectful. They will also take your orders wrong and then be rude to you because they didn’t give you what you ordered.
Atmosphere: 1
Food: 1
Service: 1
I was hired on there yes I have a baby and I am 17 I missed two days of work bc of the storm and no babysitter yes I admit that’s my fault I went in for my Sunday shift bc she nvr told me I was fired and now I texted Mrs Kat the corporate manger and she told me I worked 12-8 today but when I went in for my 5-c shift on Sunday the manger on that shift told me I was fired so tell me how I was spouse too work 12-8 today when I got told Sunday I was fired. Then after I asked Mrs Kat she blocked me
Pass this place up!!!
Atmosphere: 3
Food: 1
Service: 3
If it’s not breakfast then don’t bother going. Inconsistent service. Today I got half way cooked fries that I’d NEVER serve to anyone. Tasted like raw potatoes. At least one cashier acts like they are high on drugs. I’ve seen another cashier bullying another into doing side work/cleaning and being very rude. No one ever acts happy to work there much less serve you after 10AM.
Dietary restrictions: Everything has sugar and is greasy.
Atmosphere: 1
Food: 2
Service: 1
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