Order was delivered quickly, but unfulfilled I didn’t get half my order and then I had to go inside and wait
Hannah Blackledge
This Chick-fil-A is the worst service CFA we’ve ever been to. We go to cfa all across the states and get the best, fast, service. The one here in Laurel, the employees are not nice half of the time and you have to wait in the drive thru line for long periods of time. It’s no surprise to wait 20-30 min just to get to the box to order.
Carla Nelson
Love the food and service ..... They are friendly , helpful , and waiting to serve you!
Dakota Baker
Good food, but beware, if you order a half and half tea on the app and pick up in the drive through they will give you straight up unsweet instead. It’s happened to me twice in a row now
Philippe Laval
This is the best Chick-Fil-A I have been to. I do not live in Laurel, I am 6 1/2 hours away. I drive through Laurel twice a year. coming back from Round Top, TX. Evey time, I stop at this Chick-Fil-A. The food is always good, warm, fresh. The personnel is always very professional, kind, friendly, helpful. I had the pleasure to meet the owner yesterday. I have to say she is not afraid of rolling up her sleeves. There was a lot of traffic around Chick-Fil-A and she was outside, directing traffic and bringing food to the cars of her customers to make the line flow better and faster. She was doing all this with a beautiful smile. If she remembers me (we talked about antiques at Round Top, TX), I say hi and I congratulate her for a shop so well run.
jeremy parker
Chic-Fil-A is known for efficient drive thru service but not this one. They are slow. And they gave me 12 of the smallest nuggets I’ve ever seen.
John Brantley
Typical fast food tacos
Atmosphere: 5
Food: 4
Service: 5
Colleen Ross
The worst service I've ever had! Ordered in mobile app but waiting an additional 10 minutes for our food then when I was given my food is was only half of what I ordered! I was told I'd have to wait another 5 minutes which was longer than 5 minutes for my order. Many people on mobile waited and watched people come in order in line and leave before us 😡 so why have an app then?? Once I got my food it order was incorrect even though they have the receipt in their hands!! Saw several wrong orders being brought back! On top of all this the manager or owner whoever stood at a computer hearing us complain about service and did NOTHING couldn't even apologize. Ridiculous. No sauce in our bags after I asked twice.
Service: 1
Tevin Berry
Why ask for a name for the order if y'all are just going to put whatever you THOUGHT you heard instead of asking the customer to repeat the name or say it back to them. Same thing with ordering....ask the customer what do they want and you guys just don't listen or don't care to listen. This is not the first or the second time I've ordered and been giving food but not what I ordered. This is not the chic fil a I once knew and loved... We miss the old chic fil a!
Atmosphere: 1
Food: 1
Service: 1
Martin Davis
The food was okay but the service and lack of cleanliness was disappointing. This is the second time we have stopped at this particular Chick-fil-A and have been disappointed both times. It appeared there were a lack of workers and those working seemed to not have guidance and leadership. We decided to a take out but it took 50 minutes from when we exited our vehicle until we entered it again. They paid attention to the drive through customers but left the dine in and take customers behind. We were not the only people who had a poor experience. Several other people had similar experience while we were there. We will not be attending this particular restaurant again.
They stopped having spicy honey chicken sandwich with pimento and cheese, I think they should keep it indefinitely. It's mucho delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
matt C
This location started strong but is failing in many areas. The last several time I've been there I have gotten over cooked chicken nuggets, soggy lettuce on salads, wrong items, very fatty chicken patties, and fries that will break a tooth. Not one time but multiple. The play area is not Clean and hot so it's a breeding ground for germs and the tables and bathrooms have been horrible. The owners should pick up the game because Chick-Fil-A will drop them like a hat
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: French Fries, Chicken Tenders, Market Salad, Side Salad
Ms. Maya
I lost my wallet close to chik-fil-a . No one that worked there saw me simply because they were so busy . Long story short I ended up calling to see if anyone turned it in . There was a young lady I think blonde hair who literally stopped , came outside and helped me look . Not just that she gave me her number to contact me personally if anyone had found or turned it in . She didn’t have to do that yet she did . They were busy and she still took the time to help me . I thank you so much for that !
Service: 5
Bob Cardenas
Never found the reason for this chain's success, had chicken strips. Their flavored coating and dipping sauce were adequate but beatable elsewhere.
Order was delivered quickly, but unfulfilled I didn’t get half my order and then I had to go inside and wait
This Chick-fil-A is the worst service CFA we’ve ever been to. We go to cfa all across the states and get the best, fast, service. The one here in Laurel, the employees are not nice half of the time and you have to wait in the drive thru line for long periods of time. It’s no surprise to wait 20-30 min just to get to the box to order.
Love the food and service ..... They are friendly , helpful , and waiting to serve you!
Good food, but beware, if you order a half and half tea on the app and pick up in the drive through they will give you straight up unsweet instead. It’s happened to me twice in a row now
This is the best Chick-Fil-A I have been to. I do not live in Laurel, I am 6 1/2 hours away. I drive through Laurel twice a year. coming back from Round Top, TX. Evey time, I stop at this Chick-Fil-A. The food is always good, warm, fresh. The personnel is always very professional, kind, friendly, helpful. I had the pleasure to meet the owner yesterday. I have to say she is not afraid of rolling up her sleeves. There was a lot of traffic around Chick-Fil-A and she was outside, directing traffic and bringing food to the cars of her customers to make the line flow better and faster. She was doing all this with a beautiful smile. If she remembers me (we talked about antiques at Round Top, TX), I say hi and I congratulate her for a shop so well run.
Chic-Fil-A is known for efficient drive thru service but not this one. They are slow. And they gave me 12 of the smallest nuggets I’ve ever seen.
Typical fast food tacos
Atmosphere: 5
Food: 4
Service: 5
The worst service I've ever had! Ordered in mobile app but waiting an additional 10 minutes for our food then when I was given my food is was only half of what I ordered! I was told I'd have to wait another 5 minutes which was longer than 5 minutes for my order. Many people on mobile waited and watched people come in order in line and leave before us 😡 so why have an app then?? Once I got my food it order was incorrect even though they have the receipt in their hands!! Saw several wrong orders being brought back! On top of all this the manager or owner whoever stood at a computer hearing us complain about service and did NOTHING couldn't even apologize. Ridiculous. No sauce in our bags after I asked twice.
Service: 1
Why ask for a name for the order if y'all are just going to put whatever you THOUGHT you heard instead of asking the customer to repeat the name or say it back to them. Same thing with ordering....ask the customer what do they want and you guys just don't listen or don't care to listen. This is not the first or the second time I've ordered and been giving food but not what I ordered. This is not the chic fil a I once knew and loved... We miss the old chic fil a!
Atmosphere: 1
Food: 1
Service: 1
The food was okay but the service and lack of cleanliness was disappointing. This is the second time we have stopped at this particular Chick-fil-A and have been disappointed both times. It appeared there were a lack of workers and those working seemed to not have guidance and leadership. We decided to a take out but it took 50 minutes from when we exited our vehicle until we entered it again. They paid attention to the drive through customers but left the dine in and take customers behind. We were not the only people who had a poor experience. Several other people had similar experience while we were there. We will not be attending this particular restaurant again.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Restaurantji Recommends
Fast courteous service on top of delicious food.
Atmosphere: 5
Food: 5
Service: 5
They stopped having spicy honey chicken sandwich with pimento and cheese, I think they should keep it indefinitely. It's mucho delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
This location started strong but is failing in many areas. The last several time I've been there I have gotten over cooked chicken nuggets, soggy lettuce on salads, wrong items, very fatty chicken patties, and fries that will break a tooth. Not one time but multiple. The play area is not
Clean and hot so it's a breeding ground for germs and the tables and bathrooms have been horrible. The owners should pick up the game because Chick-Fil-A will drop them like a hat
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: French Fries, Chicken Tenders, Market Salad, Side Salad
I lost my wallet close to chik-fil-a . No one that worked there saw me simply because they were so busy . Long story short I ended up calling to see if anyone turned it in . There was a young lady I think blonde hair who literally stopped , came outside and helped me look . Not just that she gave me her number to contact me personally if anyone had found or turned it in . She didn’t have to do that yet she did . They were busy and she still took the time to help me . I thank you so much for that !
Service: 5
Never found the reason for this chain's success, had chicken strips. Their flavored coating and dipping sauce were adequate but beatable elsewhere.
Atmosphere: 3
Food: 3
Service: 3
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