Popeyes Louisiana Kitchen

Don’t order from here! I placed my order at 10:12 p.m. online. It told me my pickup was 10:36 pm. I arrived and the little girl on the speaker asked me what would I like to order. I told her I was picking up for myself. She told me hold on. Came back and told me she didn’t have anything. How did you not have anything?? After asking me what I wanted to order she magically had nothing?? Then would not offer me any compensation and told me I had to put my refund request online. It was only 10:36. They are so unprofessional and inconsiderate of others time. I will be making sure I contact corporate about this. I have to wait 2 days just to get a refund because of this store unprofessionlism. I ordered 8 different things and they couldn’t fix one thing? Or at least fix half my order?

Atmosphere: 1

Food: 1

Service: 1

Ordered a 5 pc tender meal with a dipping sauce. Only got ice cold 3 tenders & no dipping sauce. Paid $12.40. How can you mess up a meal order for one??? Wasn’t very busy yet with a lunch crowd. Absolutely filthy around the restaurant. Employees were rude. First & last time to go to this location. Gave the rubbery 3 tenders to the dogs.

Atmosphere: 3

Food: 1

Service: 1

Outside trashy. Tables never wipped while we there. Men's bathroom downright NASTY. More to cleaning than mopping floor
Chicken a lite greasy, but good otherwise

Atmosphere: 1

Food: 3

Service: 5

Last Saturday, my wife went by to pick up dinner for the family. Ordered the 12 piece Family Pack. You're supposed to get 3 breasts, 3 thighs, 3 legs, 3 wings, 2 sides, and 6 biscuits. Normally, we don't go here, but she was shopping with her mom. Usually, we get half spicy and half mild. In a hurry, she didn't check the order until she got home, which is 40 miles away. What she had was 3 breasts, 1 thigh, 8 wings, 2 sides of mashed potatoes, and 5 biscuits. No receipt in the bag. I immediately checked and they charged $39.88 for this so-called family dinner. I'm sorry, but we could have went to a real restaurant for $40 and had a nice dinner. She called the restaurant and the lady said she could come back and they would replace the meal. Ok, we thought that would be fine. So, she had a doctor's appointment on Tuesday and we could go by and pick it up after that. When we went by, they refused to replace the meal. Some guy named Brad, calling himself the manager even though he didn't have any name tag or anything showing he was nothing more than just another crew member, comes from the back with an attitude. He says we're not only not getting a replacement, but he's tired of my wife coming in trying to get free meals and getting meals replacements. Said he was the one who packed our box and he knew what was in it. Said he had just done it 2 or 3 weeks ago. I'm sorry, but we haven't been in that store since like 2018. We have our own Popeyes in Waynesboro and we usually get our chicken from there. This was a one time deal. Anyway, he was extremely rude and disrespectful. Either he lacks the skills to be anything close to management material. Personally, I would recommend anger management courses and long time off before I would ever, if ever he were put back into a customer service position or had any one on one contact with the individual consumer without direct supervision. Basically, calling the customer a liar to their faces, when you not only have no proof, but to fabricate the events against are borderline defamation of character and could lead to serious legal consequences. This is customer service at its worst and should not be tolerated by any means at any level. We will not be using Popeyes ever again, until this person issues a formal written personal apology.

Atmosphere: 1

Food: 1

Service: 1

got food poisoning 3 times , service is horrible

Atmosphere: 1

Food: 1

Service: 1

Pretty busy at dinner but good

Service: 3

More than 3 cars in the drive-thru. Go somewhere else for lunch because it will take a least 15 min per car. And how do you run out of items on the menu at 12:05, how do you not have enough at the start of lunch!!?

Service: 1

The order was ready when promised, and the food was hot. The only problem was that my daughter's frozen strawberry lemonade was melted.

Atmosphere: 5

Food: 4

Service: 5

Thank you to Host Leshaundricia,she was so dam good and praper our food for to go really well.

Atmosphere: 5

Food: 5

Service: 5

Food was fresh

Atmosphere: 5

Food: 5

Service: 5

Chicken was not very hot. French fries were cold. The person at the window could not understand me.

Atmosphere: 5

Food: 4

Service: 5

I don't see why it takes a hour to ask someone for there orders at a drive through when there is only 2 cars.

Service: 1

Piss poor service. Order always wrong. They hire young people who clearly don’t want to work. Drive thru is always to the road. They close 15 and 30 minutes before time and will purposely not answer at the drive thru with the headphones on.

they was horrible never going back!!!

Atmosphere: 1

Food: 1

Service: 1

I'm only going to give you three stars because the chicken was good but the worst biscuit I ever got in my life was right at this location it was dry as a bone and hard as a rock and the drink machine was out of Hawaiian Punch. The dining room temp is too cold. Ticket #680 on 7/20/24

Atmosphere: 3

Food: 3

Service: 1